TripAdvisor Traveler Rating

We have been coming to this hotel for many many years and staying anywhere from 3 to 4 nights a couple times a year. We checked in on 4/19/25 for a two night stay. This was the worst experience we've ever ...had. It seems like the entire hotel staff has changed and not for the better. Breakfast has become mediocre. The staff doing the breakfast are very unfriendly and can barely if at all speak english. The room was okay but is in need of repair and a deep cleaning. The hotel itself could definitely use a major upgrade. The pool area is not well kept and it seems that there are not as many tables, chairs and loungers as they once had. If we go back to Kississimee again we will definitely check out other hotels in the area. Check other negative reviews before booking this hotel. If I could I would give it a negative star rating.

I stayed here 10 years ago and it was a decent choice. Apparently there has been very little upkeep and maintenance over the years and this hotel is really starting to show its age. The location is great.... Very close to Disney and literally across the street from Old Town and Fun Spot. Lots of nearby restaurants to choose from. The pool area is nice and honestly the highlight of our entire stay. Pool towels were scarce Breakfast was acceptable. Staff were polite, but overworked. We stayed for 6 nights but never received housekeeping, even after requesting it 3 separate occasions. Housekeeping consists of changing towels and taking out the trash. The common areas of the hotel are very worn. Carpet in the hallways and rooms need replaced. The elevators are extremely slow! Touch up paint needed throughout. On a positive note, our room was clean. I checked for dust on the headboards and the fan, both were clean. There are lots of hotel choices in the Kissimmee and Lake Buena Vista area. You’re better off making a choice to stay at a newer hotel.

Very nice hotel. Very clean. Courteous staff. Very good breakfast with a good egg and cheese omelet with sausage links, fresh waffles and good coffee. Great location. A short walk to Kissimmee's Old Town.... A Great Stay. Highly recommended.

DO NOT BOOK THIS HOTEL. Recently had my son and daughter booked her for 4 nights. They were accompanied by a 2 year old and my daughter in law who is 8 months pregnant. I am a travel agent and this is ...the FILTHIEST most disgusting hotel room I have ever seen. The bed frame (headboard) seemed like it had never been dusted. The amount of dirt falling off when I ran my finger was nauseating. The shower and shower head were disgustingly dirtly. The rug seemed like it had never been cleaned. The air unit had so. much dirt on the vents that it was just truly disgusting. I spent one night out of 4 originally booked and checked out. I am still dealing with getting a refund for the remaining nights because they are totally unresponsive. THE FILTHIEST AND WORST HOTEL EVER.

I’ve stayed in many hotels over the years, but I can honestly say that this was the worst hotel I’ve ever experienced in my life. My husband, my 2-year-old, and I were booked to stay from March 7-11, but w...e couldn’t even last one night due to the appalling conditions of the hotel. We checked out the very next morning and found a much better Airbnb instead. This hotel is an absolute nightmare. The room was in horrendous condition—full of dust, an overpowering foul odor, and the air conditioning unit was disgusting, covered in dust and mold. The bathroom was no better, with soap scum, build-up, and rust all over the faucets and showerhead. The sheets and pillows reeked of something that can only be described as vile. It was honestly traumatizing to be in that room, especially with my 2-year-old and me being 8 months pregnant. On top of the disgusting room, the noise level was unbearable. I could hear everything—every footstep from the rooms above us and every conversation in the hallway. I couldn’t sleep at all the one night I stayed because I was so grossed out by the condition of the room, not to mention the constant noise. It felt like there was zero soundproofing, and I was kept awake all night by the chaos going on around me. When we first checked in, we immediately asked to be moved to a different room due to the stench, but the front desk clerk refused, saying the hotel was "booked." That’s when I should have known we were in for a terrible stay. The crowd in the hotel was also very sketchy—at one point, I opened the door to find a man with his pants halfway down and a woman peeking through the peephole of the next room. I did not feel safe at all. To make matters worse, when I attempted to check out the following morning, the front desk clerk refused to assist me and told me I needed to contact Expedia directly to check out. Despite my repeated attempts to resolve the situation and provide evidence of the room’s conditions (including photos and videos), the hotel has completely refused to refund us. This hotel has shown zero accountability for the state of their property or the absolutely awful customer service. I strongly advise anyone thinking of staying here—or anywhere in this chain—to think twice. If you value your health, safety, and peace of mind, avoid this place at all costs.