TripAdvisor Traveler Rating

We have stayed here for part of our holidays for 20 years. The location is great - opposite Old Town - and the hotel is bordering on luxurious. Very clean rooms, fully equipped and serviced. A very good choice for breakfast but not kept well topped up this time. Lovely pool area but sadly the pool is not now HEATED - a big no no for us.

Great Hotel to stay at. Very clean and exceptional employees always a welcome smile on their face. The pool area was great. Would stay here again in a heat beat. Breakfast was good lots of options. Downside only 2 elevators but would not let that deter us from staying here.

So I've stayed here before no issues they have become greedy and mean people! Especially the assistant gm ! I had 2 reservations one for my friends and one for me n my gf so both my reservations were under my mom and they refused to give my rooms my mom verified everything still THEY REFUSED!!!! now I've stayed here before and no issues !!! But today I was rudely confronted by assistant gm he was beyond rude not respectful ! He's like just have ur mom come down here I can't she has plans I still can't check you in yet he spoke to her on phone all is good yet he refused this place was great to customers now they are pushing away choice members and choice employees discounts this place is beyond terrible service I will be contacting corporate and make sure they settle this issue ! How do let money just walk out what a joke of a staff!!!

We absolutely love this hotel. The staff and breakfast can't be beat. Love love love that the heated pool and hot tub is open 24 hours. The location right by Old Town is amazing, best view around. We stayed on the 7th floor and could see everything - right down to the hot air balloon at Disney Springs and all the area fireworks. The staff is very accommodating. I miss this hotel every time I leave. The only complaint I have is the elevators - they are getting old and are so slow!

Comfort Suites Maingate East is 10 to 15 minutes from the Disney resorts, depending on which park you visit. Also, very reasonably priced due its location. The staff at this hotel is professional and friendly and saw to our every need (more bath towels and linens for the pull-out sofa). Nice Tiki bar on the pool deck. Pool is also larger than the average hotel pool. Rooms are very spacious to where you won't feel like you're boxed in. Full breakfast in the morning, you don't have to wait in line to make your waffles as the staff prepares them for you. They even make waffles shaped like Mickey. If Disney is too expensive for you, Fun Spot is right across the street. Fun Spot offers a wide variety of thrill rides for all ages, including go-karts and offers all day passes for all rides (Except the sling shot) for a very good price. For some adult night life, Old Town is right down the street and within a 5 minute walk from the hotel. In addition there are plenty of restaurants close to the hotel and there is also a Publix about a half mile from the hotel if you want to get drinks or make your own food. But any food needs to be microwavable. If I ever have to go back to Orlando for a vacation, this hotel will be at the top of my list for booking.