Overview
Step into paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds and the calming sounds of steel drums call you to ease into island time and let go. The open, curving beach area tempts with its palm trees and glistening pool. Caribbean-themed dining options offer delights for all. This relaxing getaway has the perfect balance of impressive amenities and comfortable mid-range rates. And there’s even a dedicated walking path that take you straight to Universal’s Volcano Bay. Best of all, each day the exclusive theme park benefits of being a Universal hotel guest are yours to enjoy.
- Early Park Admission† to The Wizarding World of Harry Potter™ or Universal’s Volcano Bay one hour before the park opens (valid theme park admission required. Select attractions).
- Complimentary water taxis along picturesque waterways or shuttle buses to and from Universal Orlando Theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy.
- Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
- Resort-wide charging privileges with your room key card
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Lagoon view
- No more than 5 guests in the room
- 2 queen beds
- Lagoon view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Bathroom with shower only
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Mini fridge
- Smoke-free
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 1 sofa bed
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Seating area
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 2 single beds
- No more than 5 guests in the room
- 1 king bed, and 2 single beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 2 bedrooms
- Themed décor
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
Amenities
Entrance
Strong Water Tavern
Amasita Cookhouse
Waterslide
Pool firepit
Lobby
Water taxi
Lagoon
Hospitality suite
Location
Reviews
TripAdvisor Traveler Rating
I got scammed on my 21st birthday.
Alex D (Miami, Florida) on Jul 09, 2024
This has been the worst customer service I have ever received or experienced. We paid extra for a Lagoon view but we did not get it. Instead, they stuck us in a standard view room with many trees and we could barely see the water. We went to the front desk to complain and they were incredibly disrespectful. They used my birthday as an excuse to put us there. then they moved us to a slightly better room but not by much. I went to a Disney resort a couple of weeks later. Specifically Disney’s Yacht Club Resort and it was a night and day difference between Disney and Universal the service was so much better because we got to see the boardwalk and the friendship boats for the price of a standard view. and all I had to do was ask for a high floor.
A fantastic vacation at Sapphire Falls
ALAW999 (Edinburgh, United Kingdom) on Jul 08, 2024
This was our third visit to Lowes Sapphire Falls. We had a 10 day stay in a kids suite, the room gives extra space when with your family although you share the washroom and shower facilities (create a bottleneck), I’d maybe go for two connected rooms next time. The hard working staff are what make the difference in this place, Dusti and Zachary by the pool are very pleasant people who made a real effort to assist our family. Also a mention for such great customer service goes to DJ and Kay in the The Dutch Trading Cafe, lovely people. The house keeping is very good and efficient. The hotel pool is great and spacious, we visited at different times and generally always found somewhere to sit. The pool side food and drinks are decent and a good standard for lunch bites and refreshments and etc The early access to Universal is a real plus and negates the over use of express passes (very expensive) as you can pick out key rides to go straight to an hour before park opening. The restaurants are good, we enjoyed the ambiance and tapas at Strong Water. The boat service to universal city walk is regular and a great way to access the parks as well. I had a couple of minor issues but these were dealt with professionally and promptly by the duty manager Eric. It’s at a premium price but this is a very good hotel overall, I don’t recognise some of the recent negative comments on here whatsoever. I’m very particular and this place absolutely delivers for a great family vacation. I recommend this hotel if you desire a brilliant family vacation at Universal Orlando Resort.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
