TripAdvisor Traveler Rating

We enjoyed our vacation, as we always enjoy every vacation we go on.. we had a Superior Ocean front room... Pro's .. the room was clean and comfortable, nice size. Our maids always did a good job. We had... a vent come out of ceiling went to front desk to let them know, it was fixed when we returned to our room. Problem resolved quickly. The landscaping around resort was beautiful, pools were nice. One better then other. The food in buffet was satisfactory and 1 of the servers stood out to us.. always smiling and greeting us when she saw us.. I wish I would of got her name she stood out to me as the first staff member to smile at me.. she had braces on teeth again I wish I knew her name.. lovely young lady ! The beach is beautiful.. loved that i had access to self serve Cappuccino , my main beverage on vacations. The Friday dinner for extra money was nice, we enjoyed the atmosphere. The con's The bathrooms around the resort!!! Not kept clean!! Every resort we have been to have cleaning attendants taking care of the bathrooms, Not this one.. I have never seen such unkept bathrooms at a resort. They were horrible. Just nasty!! My biggest complaint about this resort is the bathrooms. Garbage over flowing , toilets not kept clean throughout the day.. just nasty.. most Staff not that friendly.. some smile.. most you have to smile and greet them before they will smile and return greeting. Other resorts the staff are nicer... Air didn't work in our room but it was good temperature with fan on we didn't mind.. we don't like our room really cold anyway.. towels saving lounge chairs!! The worst we have seen at a resort!!! People save at both the beach and pool... we seen people that would save the loungers at beach while we sat on our patio early in morning.. those same people also saved at the pool .. it was absolutely ridiculous.. we watched loungers on the beach be saved all day and nobody use them.. we watched loungers saved at pool all day with nobody using them!! It was terrible.. we wanted a pool day.. we had to set a 6am alarm on our vacation to get up run down and get loungers.. I wasn't ready to be sitting pool side from 6:30 in morning but we did.. difference is we stayed at our loungers. I think your rule of not saving, needs to be enforced as the entitled, selfish guests are of abundance at the resort.. some back ground music around the pool would be a nice touch.. The price we paid was very good and we will likely return to this resort and hopefully the bathrooms will have more attention given to them by then

This place is disgusting. Do not stay here. Air conditioning is not working at the whole building. That’s the excuse we were told, yet there are many separate buildings. Mini fridge doesn’t work. Hair drye...r broken. Room dirty. Missing sheets, blankets and pillows for 1 bed, no matter how much we ask, they bring nothing. Ask for things to be resolved and they keep saying someone will come, but no one does. They gave me key for second room, room has big hole in wall. It was dirty and clearly not in use. Garbage on floor, no beds made. Staff are ignorant. Pool is dirty and crumbling. Food is terrible. Flies all over the food. Terrible service in restaurants. Night snack bar is a sandwich and soup. Lame! West Jet should never send anyone here

Beautiful place, food and drinks are amazing. But I'm not impressed with the spa. We booked a couples massage on the beach for three only to be told when we got there they couldn't do us cause she was alon...e, so rebooked at the spa for the next day for four pm. We get there and are told, it would be another ten minutes. No problem, as we were there ten minutes early. But come 4:25 and we were still waiting. Had to leave as we had other things to do. Disappointed we didn't get our massages. I guess the concept of making an appointment is not familiar to some people.

Yohan, Anderson, and the entertainment crew made this experience one we will never forget! The staff made the aqua fit, poolside games, and evening entertainment so much fun! The resort is small but h...ad all the amenities within walking distance. There was plenty of food, drinks and fun! We danced most of the nights away and enjoyed the beautiful turquoise beaches during the day! What a blast and great memories for our family. Special thanks to Yohan for his smile, charisma and welcoming personality that made everyone feel like family! That guy certainly deserves a promotion!

Cons: We had to switch rooms two times. The air conditioning didn't work in the first room (building #1). The second room was dank, the safe was broken and we had ants in the bed (building #4). The third a...nd finally room was nice and had a beautiful pool view. The air conditioning was better but still not great. If we had started with the pool view room I would have given a 3 rating. The convenience store there was extremely expensive and we were charge $16 usd to use the safe. It was hard to get a place on the beach or pool with shade due to lack of shady spots. You had to be up before 6am to get a shady spot and even at that time the available spots were minimal. We were offered a free shuttle to a store in town to buy souvineers and it was really expensive. When we went to monkeyland they had the same souvineers for 1/2 the price. Pros: The grounds were very pretty. The staff were all very friendly. The food was pretty good. The beach was beautiful and very clean. Our trip rep was very helpful in planning our excursion to monkeyland and zipling. The transportation was good.