Overview
El Dorado Casitas Royale, one of Conde Nast Traveler Readers' Top 100 Hotels in the World and an AAA Four Diamond Resort, is the pinnacle of romantic seaside luxury. Nestled along the beach, El Dorado Casitas Royale is an adults-only resort designed for romance.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
203
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of champagne
- All gourmet & à la carte meals & specialty
- Mini-bar with beer, water & soft drinks refilled daily
- Full service concierge
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Turn down service
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Individual Casita Suites are unique stand alone one room buildings directly facing the Caribbean Sea
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- All of the features of the Casita Suite, relax on your water-mirror balcony and step directly into a unique lazy river that connects to the main pool with swim up bar
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on ground floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
Amenities
Gaviotas Seashore Bar
Pool
Hammock
Spa Hydrotherapy Pool
Spa Salon
Spa Salon - Pedicure Station
Martinis Lobby Bar
Kampai
Santa Fe Grill
Location
Reviews
TripAdvisor Traveler Rating
Terrible Resort
Danchory on Nov 09, 2024
Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to our room after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money from their atm and incurred a $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Simply the Best!
kathleen3333 (Vancouver, Canada) on Nov 09, 2024
This is my first time writing a trip advisor review….but for this place, it had to be done! Everyone MUST know how wonderful this place is! From the beautiful grounds to the endless amenities, the delicious food and phenomenal beverage selections, El Dorado Casitas Royale left little to be desired. Although all of the above things were top tier, what really makes this place special are the people. If you are looking to be treated like family, look no further. Some standout people for us: Facundo - our poolside bartender who played us his favourite music, shared stories of his family and made the most inventive shots and cocktails! Cheers! Dr Fernando Cortina - who treated me and my partner like family when I had a health emergency and had to seek treatment. Dr Cortina kept in contact with my partner over WhatsApp while I was in hospital to ensure I was receiving the best treatment and even went out of his way to check on us a few days later to make sure all was well. The healthcare I experienced at this resort was better than my family doctor at home here in Canada! I cannot thank Dr Cortina enough for his kindness and effective treatment! Sheila - our server at the Italian Restaurant on the Casitas side. She was such a beam of joy and helped make food accommodations easy for those of us with dietary requirements Emelliano- our concierge who assisted us in booking all of our transportation to excursions, ensured we were set with everything we needed daily, and helped us make the most of our week long vacation! Thank you so very much! Chef at Santa Fe Restaurant- who made us the best meal we have ever had with fish that we had caught fresh that day on an ocean fishing excursion. When I say that the MahiMahi tacos and Baraccuda with garlic and parm crust were perfect, I mean I don’t think we could’ve dreamed of better. If I were to nit-pick one thing about the resort it’d be that it’s quite large and impossible to see everything it has to offer in 7 days if you’re planning on booking excursions! Instead, go for 10, it’s what we’re planning to do when we return next year for more fun in the sun! ??
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