Overview
El Dorado Casitas Royale, one of Conde Nast Traveler Readers' Top 100 Hotels in the World and an AAA Four Diamond Resort, is the pinnacle of romantic seaside luxury. Nestled along the beach, El Dorado Casitas Royale is an adults-only resort designed for romance.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
203
Inclusions
- Daily activities
- Round-trip airport transfers
- Welcome glass of champagne
- All gourmet & à la carte meals & specialty
- Mini-bar with beer, water & soft drinks refilled daily
- Full service concierge
- All taxes
Rooms
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Concierge service
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Turn down service
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- Individual Casita Suites are unique stand alone one room buildings directly facing the Caribbean Sea
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- 1 king bed
- Maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- Upgraded amenities
- All of the features of the Casita Suite, relax on your water-mirror balcony and step directly into a unique lazy river that connects to the main pool with swim up bar
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on ground floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Mini-bar stocked daily
- Safe
- TV
- Aromatherapy
- Beach Butler service between 9 am - 5 pm
Amenities
Gaviotas Seashore Bar
Pool
Hammock
Spa Hydrotherapy Pool
Spa Salon
Spa Salon - Pedicure Station
Martinis Lobby Bar
Kampai
Santa Fe Grill
Location
Reviews
TripAdvisor Traveler Rating
TERRIBLE
Jaime M (Margate City, New Jersey) on Nov 12, 2024
ABSOLUTELY AWFUL. The food is inedible. The only drinkable wine is at one of the restaurants of which you have to buy with a made up mark up. The prices in the shops for a small bottle of advil and sunscreen, $78 USD. Get real! We had to leave the resort to go get fresh, delicious food. You don’t spend thousands of dollars to go on a vacation where you have to leave in order to have a decent meal and drink. Our water stopped running in the middle of showering and didn’t come back on for hours. There were zero bottles of water in the room upon arrival. Our balcony was missing the privacy screen that every other room had. We had no privacy door tag. We went back to the room while they were cleaning it, our key didn’t work and it took her 5mins to open the door for us. The next day our keys didn’t work again. We ordered room service that came 90mins later without any of the beverages we ordered and one night it never even showed up. They do not accommodate you accordingly with the “included” airport transportation. When we called to express all of our disappointments, they did not offer us a thing! Not one refund. No upgrade. Not one nice bottle of wine. NOTHING. The manager wouldn’t even talk to me about our concerns. He This place is garbage. The ONLY nice thing we have to say about this resort has nothing to do with it, but the one and only wonderful staff member named Alberto. He was kind, friendly, went beyond to make our day at the beach wonderful and enjoyable. He is a gem and the only good thing that this resort has going for them. These people do not care about your experience. They hang up the phone on you. They ignore you. They make it impossible to have a great experience. Don’t ever go here. You’re wasting time and money. There are many other places just down the road that you should stay at.
Made the best out of our 15 year Anniversary
Lana H on Nov 12, 2024
My husband and I were so excited about the food options on the resort when we booked. Unfortunately they were mediocre at best. They always asked if there were any food allergies when you entered the restaurant. They had some indicators on the menu but we found out most of the restaurants were labeled incorrectly. There were more options than represented (which we did not find out till after we ordered) and times where it listed gluten free and it was not. Most of the restaurants wanted you to order everything at once. Which left us hungry at the Italian Villa restaurant because the portions were so small. Nowhere did they offer a mixed drink menu. I am not a proficient drinker so I do not know which liquors are in each drink. They only offered 3 house wines which were not good. And the expansive wine list they offered with an additional charge was outrageous. They offered a bottle of Malbec for $108 US and I can purchase the same bottle for $18 US. The one thing that was most frustrating was the beeps from all the smoke detectors. They chirped in almost every restaurant, bar and entertainment location. For a 5 star resort, we did not receive 5 star service. I will say the highlight of the trip were the other guests we met, the swim up pools in each area, the nightly entertainment. I especially lied the Cirque show and the Michael Jackson Show.
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