TripAdvisor Traveler Rating

Had a fantastic two weeks here….. first time in Mexico, and will definitely come back to ESS. Staff couldn’t do enough for you….. great entertainment throughout the stay…. Extremely clean, food and drinks... were fantastic….. highly recommended

Benjamin, Luana, Octavio, Andrea, jose, angel, Luis, Abraham, Leandro, made our trip so much fun in here we love them they made literally our trip, with all the activities that they have, aqua fitness, mus...ic trivia and more activities, also the food and the service it’s great

Review Seaside Suites There are many reasons to enjoy El Dorado brand resorts, the mission, the value, the amenities, the luxury, the food, the service… My primary reason is the people —-and how they make... us feel. We feel like we’re at a home, away from home- with posh luxury and dynamic cuisine options. We were celebrating our 26th wedding anniversary, we arrived exhausted but hopeful. Off the plane at 6:45am, we were greeted warmly by Lomas Travel agents. Our ride to EDSS was wonderfully executed, our driver was great. Then, we were greeted by Gustavo, he’s a ball of fun, so jovial and engaging. Our luggage was whisked away and stored for safe keepings until check-in time. We were expertly checked-in with Elenisore at the Exotic Office and provided with lots of helpful information. Gustavo toured us around the property, then drove us to breakfast at Afficendos. The meal was fantastic and so was every other meal for the next six days! The wait staff was remarkable. Raul gave us more information about our membership and invited us to a presentation. Carmen from the fantastic Naay Spa as well as Edy were terrific! Our masseuses (mine was Zai) had no lie-magic in her hands! The best massage I’ve ever had. The stars of the show for me was our Butlers: Carlos, Edith, Leslie and Victor. They tag-teamed throughout our stay to ensure we were taken care of. They were very much like Genies in a bottle, they just appeared and seemed to anticipate our every need. Edith and Leslie’s enthusiasm made me all the more excited, welcomed and happy. Victor provided timely guidance on the day’s events. Edith went through great lengths to smooth out any “bumps” we had. She orchestrated a romantic evening dinner reservation (on the beach) for us with special decoration in our room. It brought me to tears. I can’t thank Edith and Carlos enough! Our housekeepers were PHENOMENAL! Our room and furnishings were kept oh so tidy and refreshed. Maria (events manager) is another gem, so engaging, knowledgeable, enthusiastic and entertaining. The art events, salsa and gucamole class, Mexican festival and Latin dance party were our favorites. This is why I love Exotic and El Dorado brands. They care about the people and the people—-no doubt care about us. I can’t wait to come back to EDSS! We love you, Edith!!!

Stayed in the seaside suites a couple of weeks ago. The hotel is in 2 areas, Seaside suites and Palms. If you want a quiet holiday book with TUI into the palms side. If you want banging pool music everyda...y from 12 till 5pm book with another agent to be in the Seaside suites side. The loudness of the music was a little overwhelming some days. As all inclusive, you can use any of the bars and restaurants on both sides. The only 2 restaurants to book are the Aisian and Italian, the rest are all first come first served. They all have a limited menu, about 6 choices, the food is OK. Best restaurant for lunch is driftwood. We booked both the Asian and the Italian, unfortunately the consierge gave is the wrong day for the Asian, so we turned up a day late. Very embarrassing situation for us, and even though there were tables free, the staff would not let us in. We complained about this and got a free cake. The rooms in the seaside suites are very nice, cleanliness to a very high standard everyday, and an abundance of soft towels. All the staff were very helpful and friendly, can't do enough for you. Tips are helpful but not mandated. The only downside to the hotel is the staff seem to turn a blind eye to vaping, even though its supposed to be against the law in Mexico.

Overall the resort was beautiful, but the Palms side was much better than the seaside suites in terms of the pool areas. Seaside suites outer building resembled a hotel that had been bombed. ...