Overview
Nestled in the lush landscapes set upon one of the most picturesque islands in the Caribbean, Royalton Saint Lucia welcomes each guest on a vacation in upscale style and comfort. Discover modern facilities, warm staff and an exhilarating locale, rich with culture and world-class cuisine., which creates the perfect backdrop for an unforgettable All-In Luxury® escape.
Designed for travellers of all ages, this modern resort features three distinct sections offering a family friendly vacation experience in the general resort, Diamond Club™ for premium butler service as well as exclusive pool, beach and dining areas and Hideaway, an adults-only oasis.
Other fees include
- Saint Lucia Tourist Accommodation Fee
- $6.00 USD per adult/per night (includes taxes) and $3.00 USD per teen (12-17)/per night
Check in
3:00 p.m.
Check out
12:00 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Seating area
- Rain Shower
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Rain Showers
- Garment steamer
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- Seating area
- Rain Shower
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Rain Showers
- Garment steamer
- 1 king bed, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Rain Showers
- Garment steamer
This room features a door between sofa area and main guestroom area for more privacy
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Butler service
- Jetted tub
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Rain Showers
- Garment steamer
Diamond Club™ privileges include:
- Personalized Butler service for exceptional continuous assistance.
- Beach Butler services and assistance from sunrise to sunset.
- Instant messaging services with your Personal Agent.
- Priority reservations at specialty restaurants.
- Personalized and seamless check in and check out at the lounge.
- One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*.
- Access a variety of spa services at a preferential price of 20% off.
- Preferential room locations with the best views.
- Welcome bottle of sparkling wine on the house uncorked by your Butler.
- Complimentary in-suite bottle of wine and a basket of fruits upon arrival.
- In-suite selection of fine liquors.
- Enhanced minibar restocked daily.
- In-suite coffee machine with specialty coffee pods.
- Upgraded set of bathroom amenities.
- Curated selection of top tier spirits.
- Endless lounge indulgence: A variety of snacks, appetizers, and sweet treats.
- Access to the private Diamond Club™ Lounge, a haven of elegance.
- Private and upscale breakfast experience at a designated exclusive restaurant venue.
- Distinctive wrist bracelet for recognition and privileges.
- Exclusive private pool for Diamond Club™ guests*.
- Exclusive beach area with bar-to-sun lounger waiter assistance.
- Complimentary beach bag and slippers for you to take home as a special gift.
- In suite complimentary aromatherapy from The Royal Spa.
- Luxurious 100% pure fine cotton robes in your room.
- Nightly turndown service for ultimate relaxation.
- Exclusive 24/7 room service menu options.
- Room Service priority delivery and timing delivery guarantee.
- Thoughtfully chosen pillow selection from The Royal Spa menu.
*Availability dependent on the resort
Amenities
Lobby
Beach Cabana
Pool Cabana
Gourmet Marche
Hunter Steakhouse
Hunter Steakhouse
Armadillo
Calypso
Grazie Italian Trattoria
Zen
Dips Bar
Dips Bar
SCORE Sports bar
SCORE Sports bar
Kids Pool
Spa
Luxury Wedding
Location
Reviews
TripAdvisor Traveler Rating
I’d avoid like the plague
mrmrichesm on May 16, 2025
We went to the Royalton for our honeymoon with the kids and unfortunately it fell short on so many levels, cockroaches climbing the walls in the restaurants, kids pool closed for 5 days, entertainment late... and cancelled repeatedly. Security or lack of when people are being aggressive with blood all over the path in front of children. Service was shocking taking 45 minutes to get a drink at breakfast. Drugs being smoked every night at the main bar area beside children. It was a total disaster and I would never go back or recommend it. We spoke to staff who instead of listening just laughed and said well we won’t tell guests not to fight or take drugs.
Un-engaged staff and poor service
ianbH3975DU on May 15, 2025
While the resort's location and the upkeep of the grounds were commendable, the overall experience fell considerably short of the standards expected, particularly for a resort of your purported calibre. R...oom: Our room, while comfortable in terms of the beds and conducive to sleep, was let down by a noticeable lack of maintenance and an inadequate level of cleanliness that did not align with a 5-star standard. Furthermore, the air conditioning and ceiling fan, while functional, were not operating effectively. Dining: The process of booking restaurants through your app two days in advance proved to be extremely frustrating. We were only able to secure a reservation for one evening at the Teppanyaki restaurant, which we thoroughly enjoyed. However, all subsequent attempts to book other dining options during our stay were unsuccessful. The lack of assistance from the dining booking desk was particularly disappointing. When I inquired about securing alternative reservations, the staff member was unhelpful and verged on being rude. It was also perplexing to observe numerous empty tables in various restaurants during peak dining hours, leading me to suspect issues with understaffing or ineffective reservation management. Regardless of the reason, the current system clearly fails to provide all guests with a fair opportunity to dine at the resort's restaurants. Our experience at the buffet was also underwhelming and did not reflect a 4 or 5-star standard. Breakfast was adequate but not exceptional. Service: The service within the buffet restaurant was notably poor, with staff appearing undertrained and/or disengaged. Basic requirements such as complete cutlery settings and coffee cups were frequently missing. Requesting beverages, including water, coffee, and alcoholic drinks, often involved lengthy waits and multiple requests before being fulfilled. A particularly concerning incident occurred when my wife requested pasta with carbonara sauce for our daughter. The chef began adding tomato sauce, demonstrating a fundamental misunderstanding of the dish. When my wife politely pointed this out, the chef appeared offended and implied it was her fault. Ultimately, my wife decided against pursuing the order to avoid further inconvenience. The delay in receiving six small bottles of water requested from reception was also unacceptable. After two hours and a follow-up call from guest services regarding our stay (during which I mentioned the delayed water), an additional hour passed before the water finally arrived, and only after a further call to room service. This level of inefficiency is unacceptable. Furthermore, obtaining drinks at the evening bars frequently involved significant delays due to apparent understaffing during peak times. Check-out Experience: The check-out process presented two major issues that I found deeply unsatisfactory: (a) Lack of Itemised Bill: Upon requesting an itemised breakdown of the charges made to my room during my stay (a standard practice in my experience at other hotels), I was informed that this could not be provided and that I would simply have to trust the total amount. This lack of transparency is unacceptable. It is difficult to believe that your hotel software is incapable of generating a detailed bill, as this is a common feature in the hospitality industry. (b) Unjustified Charge for Lost room key: My daughter, who was a bridesmaid, removed her room key wristband for photographs and subsequently misplaced it. At check-out, I was informed of an exorbitant $150 USD charge for its replacement. This fee for a small plastic item with an RFID chip and string is utterly unreasonable, with the actual replacement cost being a fraction of this amount. The staff member's response that this charge was outlined in a "contract" that I never saw (as the booking was part of a TUI package) was also unacceptable. When I refused to pay this unjustified fee, I was appallingly told that I would not be allowed to leave the resort without doing so, as a paper slip was required to exit. This felt like a blatant attempt to coerce payment through intimidation. My request to speak with a manager was denied, as they were reportedly unavailable. Ultimately, under duress and with an impending flight to catch, I was forced to pay the $150 charge despite my strong disagreement. The irony of purchasing a Pandora bracelet and charm for my daughter at the airport for $140, $10 less than the charge for a plastic wristband, is not lost on me. Upon returning home, I have since located the lost room key wristband (photograph attached). I requested information on how to return this (or prove that I have destroyed it) to you for a full refund of the $150 charge. Despite sending numerous emails, i have not yet been given teh courtesy of a response. In conclusion, while the resort has some positive attributes, the significant shortcomings in service, dining management, room maintenance, and the unacceptable handling of the check-out process have left me with a deeply negative impression of my stay. The resort is marketed as a 5 star, top end resort, In my opinion, having stayed at top end resorts and hotels around the world, this resort is very much lower than the standards required to fulfil 5 start status
Vacation Offers
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Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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