TripAdvisor Traveler Rating

First this resort literally is less than 10 minutes from the airport which is a huge win. We had prearranged transportation which was easy and convenient. Check in. We got in around 2PM and were greeted at the Maho family side. Given a golf cart ride to Ocean Point. The gentleman who got us was wonderful. We became fist bumping friends all trip. Check in was allowed early. ONE BIG THING. They required us to pay a $300.00. $50.00 a day incidental charge to our credit card. This is no where mentioned. I was very surprised by this as we have travelled over ten times out of country to all inclusive resorts and this was a first. I did tell my credit card company about my travel but for some reason my card was declined. Luckily I carry cash every time we travel. I was able to give the $300.00 which was returned at check out since we didn’t buy anything at the resort. However they should only allow a card on file. Do not attempt a charge until check out if necessary. We did get in our room immediately. We were given room 604. Top floor which is great. However ONE ELEVATOR only goes to the 6th floor. That can be very annoying. Room. The room was a Junior Suite Deluxe. It was front facing the sea, perfect view of the runway at the airport which I loved. The room control panel had the AC set at 71. We always move it to the lowest it can go because you’re in the Caribbean. It goes as low as 67. TIP - Make sure the panel is not on the fan mode or your room will never get cold. They do fill your mini fridge but I rarely used it. Basic Coke products and some beer. They did put balloons, a bottle of champagne, and a small plate of deserts for us because of our anniversary. Then a small greeting card. Nice touch. Just after day one please remove the balloons. The room had a private bathroom with dual sinks, and a rain shower head. I wish the shower door would close fully but it doesn’t. Overall a nice room. COMPLAINT to be fully aware of. The room lost power at least four times. It came back on but can be annoying. The plumbing from the sink, shower, and toilet stopped working multiple times. This means no water so you cannot flush the toilet or wash your hands, shower etc. It would come back on but those waits especially when you’re in the bathroom or showering could be intrusive. The biggest issue was we had to reset and turn off the AC box over ten times. It would just stop working. The last morning our AC never worked. If we were not checking out we would have called for maintenance. This definitely needs to be addressed and not blamed on the islands power plant. Food. As many have mentioned. Azul was the best. I could go on for days about how great the service was there but yes it is the best. Me and the omelet guy became friends. He knew my order each day. Lunch was always on par. Dinner is where Azul shined. Best steaks and short ribs I’ve ever had at an all inclusive. We did try other restaurants on the Maho side and they were fair. One lunch our beef fajita was dripping in grease. After that moment my wife and I decided to stay on the Ocean Point side and only eat there except the Cafe for coffee and pastries. Blue fin was amazing too. The bowl we had was amazing. Service was top notch. Our waitress had us laughing and wine refilled all meal. Even for our anniversary gave us a plated desert with a candle. The buffet we tried a couple of times. It was what you’d expect. Nothing special except the chicken nachos were good. Overall without sounding redundant eat only on the Ocean Point side. Beach. You share with the public. They go have people offer massages. We declined each time. The water is beautiful most days and you can get out there. The undertow is rough at times. However it’s nice but you honestly spend most days at the pools. Pools. There are three. Only one had a swim up bar. The swim up bar is nice but kind of small. The pool with the infinity look out is ok but it has a rock wall and you eventually run into other guests swim out suites. The BEST pool is the middle one. This is where the famous Sheryl is. If you’ve read reviews about her I can tell you one thing about her. SHE IS AMAZING! Whomever said she was rude probably was rude too. We never had issues with her. She always took timeout to talk to us about the island, the resort, life. She made my wife the Malibu bay breeze and my wife couldn’t get enough. She always had two cans of beer waiting on me. She will not be a waiter to you but she’d always be ready when you came up to the bar. Keep in mind the bar is thirty feet from the pool steps. MANAGEMENT PLEASE READ THIS! One thing I could not understand was they did not have beer SXM on tap. I asked Sheryl about this and she said hotel management wouldn’t pay the extra $20.00 for it. I said I can give you the $20.00. Of course it wouldn’t have worked but management needs to not be cheap here. Gift shop. Avoid. Way over priced. Terrible selection. HOTEL MANAGEMENT. Please invest in a bigger gift shop. That was the smallest and most over priced gift shop we’ve ever seen in an all inclusive resort. We never went to the jewelry store. Trust me you can do better on gift shops and jewelry in Maho. Even though there’s only two gift shops down the road. The one closest to the roundabout is better priced. The jewelry store we selected was better and yes you can haggle prices there. Always remember if there is a calculator you can haggle. Cash is king. Room service. Never used but heard was efficient. Housekeeping. AMAZING. Every day room was cleaned, garbage removed, beds made perfectly. I one day saw a housekeeper and told her if you are out housekeeping. Thank you for your hard work. I gave her a $10 bill and she was so appreciative. Airplanes. Yes you hear and see them from 8AM-5PM with a few later on. Yes it can occasionally get noisy. However you adjust and like me admire it. You get used to afternoon rush hour. It’s definitely a cool experience you can’t get elsewhere. Check out. Every thing went fine. We got our money back and have no complaints. The hotel front desk manager did ask why we didn’t use any resort coupons and we said just no need. We decided to take a cab this time to the airport. It was $10 for my wife and I with three bags and two carry ons. EMPLOYEES. I want to take a second here on this. We read a lot of reviews before leaving that employees were rude and disconcerting. I cannot think of one bad apple. They all were super nice and approachable. I don’t know what others seem to encounter but they were all great. Maybe be like us and be friendly. Please and thank you go a very long way. Tipping. PLUS ALWAYS TIP! You don’t know how many times we don’t see this. It doesn’t have to be a lot. A couple bucks on drinks, $5s and $10s for meals goes a long way. Tip your luggage handler, housekeeper, etc. Excursion. Don’t use the hotel. We booked two through TripAdvisor. The island tour and Anguilla day trip. I’ll save the island review for the one on TripAdvisor. However Humphrey was amazing and it’s better priced on TripAdvisor. Pro tip go to Retailmenot and get a discount code. The island two for 4 1/2 hours for two was only $77.00 before tips and any souvenirs, drinks or food. The Anguilla trip got postponed/cancelled unfortunately due to bad weather. Not the tours fault but I heard it was amazing from others that went. Overall this is a very nice resort on the Ocean Point side. I’d stay again but would maybe island hop after day four.

Worst hotel ever! The staff are so rude. I paid money to come here, you’re not doing me any favors. I’ve never been to a hotel and seen a bunch of miserable people working. They also made me check in late. I came with a friend wedding group, the hotel should have had everything prepared for our arrival. They offered nothing for the inconvenience. Next time I come back I will be staying at either an air b&b or another hotel. I didn’t need to leave my home to come to another country to be disrespected. Horrible!!

This hotel is beautiful! Definitely recommended if you, as a couple, want a hotel with beautiful swimming pools, a quiet location and super friendly staff! It is a super hygienic hotel and very luxurious. Everything is very well maintained and truly beautiful! The staff is so friendly, I have never experienced this level of friendliness before! In this hotel nothing is too much to ask and all your wishes will be fulfilled.

First and foremost, I want to give a huge thank you to Serge and Gabriela in the group sales department! Working with them for several months planning our group of 30 to the Sonesta Maho and Oceanpoint! Their responsiveness and professionalism are top notch! They were so very helpful and patient with my group’s many many requests. I also want to thank the following individuals for a wonderful experience during our week long stay June 2024 at the Oceanpoint side. 1. Our Butler’s, Yannick and Ranjeet were hands down the best butlers ever! Anything you need they were at your service poolside, in the room, wherever you were, they were ready willing and able to serve! They were very informative, professional, and cordial at every turn. I cannot thank them enough for taking care of us during our stay. even last minute deliveries of food to our room so we wouldn’t miss an early morning excursion. They made it happen! Poolside especially Yannick was on point every time! Ranjeet ensured that our cabana was reserved for us each day we needed it! I cannot say enough wonderful things about these two gentlemen. 2. A special shout out to The staff at the Azul who professionally and cordially served our group of 30!!! Sabby, Jenneal, Kayann,Kemmi, Saskia, Ellis, Kenton, and Marleena were all fantastic! 3. Roneli - Cantina restaurant on top of everything and was very professional and cordial 4. Shevaughn, food and beverage manager was wonderful, professional, and on top of every detail accommodating our large group for the Azul experience and ocean Terrace on our last evening at the resort! 5. Azul lunch- Dianica has the most beautiful smile and personality ever! Very very prompt and hospitable service! 6. Jake on the Oceanpoint Ocean Terrace omelette station was super fast and good on our egg white veggie omelettes 7. Our housekeeper, Maria P. was on point! rooms were always nice and clean and towels and washcloths and toiletries. Always restocked ! Min bar also. There were so many other members of the staff at both resorts who are so wonderful. I wish that I could name them all. I will definitely be returning with my children and will refer others to this resort. With regard to the resort amenities. We stayed at the Oceanpoint rooftop Butler suite. It was very clean and spacious and the rainfall shower was so relaxing with excellent water pressure! The beds and pillows were super comfortable and the view was spectacular. Our air conditioning got super super cold. I think about once a day or every other day there was a quick power surge, but everything turned back on quickly and it happened in the middle of the night from what I recall. The food at both resorts was really good. In fact, exceptional, most of the time. The salads were fresh, and delicious. the first day the mahi-mahi was cooked to perfection, but the second day I had it and it seem to be a bit overcooked when I had some at the Cantina. The spaghetti at the Cantina was hands-down the best spaghetti I have ever tasted! The food at the Azul and the bluefin were definitely on the level of Gourmet dining! The group members who stayed at the Maho said that their rooms were wonderful and the pools were fun and lively. The beaches are clean and beautiful. Just watch out for the rocks when you’re heading down. The vendors on the beach only bother you when you first enter the beach, they do not bother you once you are seated in your beach chairs. Beach chairs and umbrellas are taken very quickly and they are not many so I recommend you try to grab those at least by 9 am. I love that the resort is walking distance from nightlife! If you want to party late, st maarten is the place! The clubs don’t start hopping until 11:30 PM to midnight. There are also some nice party spots a short taxi ride away.

Had a great time, stayed in a butler suite. Our butlers Ranjeet and Yannick could not have been kinder, great guys!! shout out to Dainaca the waitress with a smile, Sheryl at the pool bar who had a great personality and made amazing cocktails and Edward the bartender who kept me flowing in Cosmo's every night! Very good food, clean and everyone friendly! To the management, please let your entire staff wear short sleeve cotton shirts, it's so hot and they are melting!! But they always have a smile:)