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WestJet Connect

WestJet Connect is our free inflight service that gives your smartphone, tablet or laptop access to entertainment on demand, flight information, and Wi-Fi for a fee. 

WestJet Connect gives you access to:

  • Hundreds of hours of TV shows and movies
  • WestJet destination information
  • Internet that can be purchased for your in-flight enjoyment

If your flight is on board a 787 Dreamliner aircraft, you can also enjoy WestJet Connect on the seatback screens. To see the inflight services are available on your flight, you can look up your flight on the WestJet Flight Guide within 72 hours of departure. 

Flight Guide

  1. Connect using the WestJet app

    1. Download the WestJet app before takeoff 
    2. Once on board, put your mobile device (smartphone or tablet) into Airplane Mode 
    3. Turn Wi-Fi on and connect to the "WestJetConnect" Wi-Fi network 
    4. Launch the WestJet app and select the Inflight tab 

  2. Connecting through the Website

    1. Once on board, put your laptop or mobile device into Airplane Mode 
    2. Turn Wi-Fi on and connect to the "WestJetConnect" Wi-Fi network 
    3. Open a new browser window and go to westjetconnect.com

  1. What devices can I use?

    • Apple mobile devices running iOS 11.0 or higher
    • Android mobile devices running Android 7.0 or higher
    • MacBook running macOS 10.12 or higher
    • Windows laptops running Windows 7, 8  10, 11

Entertainment

WestJet selects content with all our guests in mind. We place content advisories and synopses on all our films and TV shows to empower you to make choices suitable for you and your family. After you click on the movie/TV thumbnail you will see the synopsis and content advisory information located underneath the media player. 

Featured movies and shows

  1. I’m having trouble accessing entertainment. How can I fix it?

    1. Check that your device is connected to the WestJetConnect WiFi 
    2. Make sure you disable power saving mode on your device 
    3. If your Apple device is running iOS 14 make sure you allow access to the WestJet app. You can find it under Settings > Privacy > Local Network

  2. Service unavailable message when attempting to play media

    We are currently working to resolve an issue affecting select Android devices where media cannot be played. Known devices affected by this issue include but may not be limited to:

    • All Samsung S23 devices with Android version 13  
    • Google Pixel 4 and 4a with Android version 13  
    • Google Pixel 6a with Android version 13  
    • Google Pixel 7 and 7 Pro with Android version 13  
    • Oneplus 11 with Android version 13

  1. Connecting to the internet

    1. Open the Inflight tab on the WestJet app or on www.westjetconnect.com 
    2. Internet availability is displayed at the top right-hand corner, click on it to proceed to pricing & payment options.
    3. A receipt will be emailed to you after you have completed your Internet purchase. If you can't find your receipt in your email inbox try checking your Junk folder. 

  2. Unavailable streaming services

    Certain apps and services are not supported when using on-board Internet:

    1. Streaming platforms such as Netflix, YouTube, Amazon Prime Video, etc. 
    2. VoIP applications such as Skype, FaceTime, Viber, etc. 
    3. SMS texting 
    4. Downloading and updating apps on your device 

  • How to refund my Internet pass?

    You have the right to a refund of the purchase price of your Internet pass if the Internet connection on board your flight did not function. 

    You will be required to provide the following info (available on your Internet pass email receipt): 

    1. Transaction number 
    2. Date of your flight 
    3. Card holder (name as printed on the credit card(s) used to make the purchase): 
    4. Last four digits of the credit card(s) used to make the purchase(s) or your PayPal registered email address - if you purchased via PayPal.