Service Fees
This handy page outlines any fees that may come up when travelling as our guest.
The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, unless otherwise noted, fees are shown in Canadian dollars. Please note, fees are generally charged in the currency of the reservation, however, in some cases they may also be charged in the currency of the country you're travelling to or from, and credit card exchange rates apply.
Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey.
If you booked through a travel agent (online or directly), corporate travel arranger, or another airline please contact them directly.
Checked bag fees
Our bag fees have changed. View all previous price changes.
Prepay for bags and save. Guests are encouraged to prepay for their first and second checked bags online through Manage Trips at any time up to 24 hours before your flight as fees will increase by $10 through self-serve check-in, and a further $10 if paid at the airport with an agent.
For tickets purchased on or after June 4, 2024:
Overweight and oversized bags for all fares: $100-$118
Bag fees are charged in Canadian (CAD) or U.S. (USD) dollars, depending on the booking’s country of origin. For flights departing from outside Canada and the U.S., bag fees will be converted and charged in the local currency of the departure country. GST is charged on fees for all itineraries that originate in Canada.
Sports equipment handling fee:
A handling fee of $50 CAD for select sporting equipment and firearms will apply. Learn about fees for sporting equipment
When is your first bag free?
First bag fees are included for WestJet RBC® World Elite Mastercard‡ primary cardholders and up to 8 guests on the same booking.
First bag fees are also included for EconoFlex, Premium and Business fares and Silver, Gold and Platinum WestJet Rewards members.
Second bags are included for Premium and Business guests, as well as Silver, Gold, and Platinum Rewards members
Excess bags are included for Platinum Rewards members.
Carry-on baggage
Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.
Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.
Items that do not fit into the sizing device or exceed your fare’s carry-on allowance will be placed in checked baggage and applicable baggage fees may be collected.
| Item | Maximum size | Fee |
|---|---|---|
One item of carry-on baggage |
53 cm x 23 cm x 38 cm |
No fee |
One personal item |
41 cm x 15 cm x 33 cm |
No fee |
1UltraBasic guests are not allowed to bring or pay for a carry-on bag except when travelling to and from Europe and Asia or when Extended Comfort has been purchased for all flights in a single direction, including connections.
Bookings
When booking directly through westjet.com or by calling WestJet, note:
- When making new bookings by phone, some fare bundles will be subject to a service fee. UltraBasic bookings will be $35-42.30 CAD per booking, while Econo / EconoFlex bookings will be $25-29.25 CAD per booking.
- Prices shown already include airfare charges and applicable taxes, fees, and surcharges.
- Fares can change due to currency exchange rates without prior notice.
- You can find a detailed breakdown of your fees in the "Manage Trips" section.
- International destinations may have additional taxes or fees payable at origin or departure. Contact the relevant foreign government office for the latest information.
- Some trips may involve connections, which could affect the total price due to varying charges.
Cancellation fees
Cancellation fees apply for each affected flight – per direction, per person.
For all fares, except UltraBasic, you may cancel flights up to two hours before scheduled departure. If you fail to cancel before your flight’s scheduled time of departure, you will be considered a no-show.
Cancellations requested up to 24 hours after booking
- Most bookings can be cancelled within 24 hours of booking. If you have reserved a flight that departs within 24 hours, cancellation fees and fare rules will apply.
- Flights that depart more than 24 hours after the time of booking, can be cancelled within the first 24 hours for no fee.
Cancellations more than 24 hours after the time of booking
- UltraBasic fares: There is no refund or future travel credit for cancellations.
- A cancellation fee may apply and any difference in fare will apply.
- Cancellation fees are charged per direction, per person except for cancellations on flights to and from Europe, where cancellation fees are charged per transaction, per person.
- EconoFlex fare: Cancel your flight for no fee. Credit will be deposited in your Travel Bank. (excluding flights originating in South Korea purchased on or after April 1, 2024)
- PremiumFlex and BusinessFlex fares: Cancel your flight for no fee. Refund returned to original form of payment.
- EconoFlex: Flights originating in South Korea, purchased on or after April 1, 2024, are refundable for a fee. Refund returned to original form of payment
- Premium and Business between Canada and Asia: Cancel your flight for a fee. Refund returned to original form of payment.
| Cancel fee for: | Econo | Econo Flex |
Premium | Business |
|---|---|---|---|---|
Flight within Canada |
100-118 CAD |
No fee |
100-118 CAD |
100-118 CAD |
Flight between Canada and all destinations |
100-118 CAD/USD |
No fee |
100-118 CAD/USD |
100-118 CAD/USD |
| Flight between Canada and Europe | 150-177 CAD 99 EUR 83 GBP |
No fee | 300-354 CAD 228 EUR 192 GBP |
600-708 CAD 396 EUR 336 GBP |
| Flight between Canada and Asia (excluding South Korea) |
150-177 CAD 15,794 JPY |
No fee | 300-354 CAD 31,587 JPY |
600-708 CAD 63,174 JPY |
Note:
- For Member Exclusive fares, refer to the attributes of the equivalent fare bundle booked (e.g. for Member Exclusive (Economy), see rules for Econo; for Member Exclusive (Premium), see rules for Premium, etc.)
Change fees
For bookings made directly through westjet.com or by calling WestJet, the following fees apply.
Change fees apply for each affected flight – per direction, per person, and difference in fare may apply.
Change up to 24 hours after booking
- Most bookings can be changed within 24 hours of booking. If you have reserved a flight that departs within 24 hours, change fees and fare rules will apply.
- Flights that depart more than 24 hours after the time of booking, can be changed within the first 24 hours for no fee, however any difference in fare will apply
Changes more than 24 hours after the time of booking
- UltraBasic fares: No changes are permitted.
- All other fares: A change fee may apply and any difference in fare will apply.
- Change fees are charged per direction, per person except for changes on flights to and from Europe, where change fees are charged per transaction, per person.
Fares with flexibility
- EconoFlex, PremiumFlex and BusinessFlex: Change your flight for no fee. Any difference in fare will apply (excluding flights originating in South Korea).
| Change fee for: | Econo | Econo Flex |
Premium | Business |
|---|---|---|---|---|
Flight within Canada |
100-118 CAD |
No fee |
100-118 CAD |
100-118 CAD |
Flight between Canada and all destinations |
100-118 CAD |
No fee |
100-118 CAD |
100-118 CAD |
| Flight between Canada and Europe | 150-177 CAD 99 EUR 83 GBP |
No fee | 300-354 CAD 228 EUR 192 GBP |
500-590 CAD 381 EUR 321 GBP |
| Flight between Canada and Asia (excluding South Korea) |
150-177 CAD |
No fee | 300-354 CAD 31,587 JPY |
500-590 CAD 52,645 JPY |
Note:
- Changes must be made more than two (2) hours before flight departure
- For Member Exclusive fares, refer to the attributes of the equivalent fare bundle booked (e.g. for Member Exclusive (Economy), see rules for Econo; for Member Exclusive (Premium), see rules for Premium, etc.)
- Effective November 4, 2021, for changes on a Member Exclusive fare, the original booking must be cancelled, and a new booking made, subject to Member Exclusive fare availability. This cancellation and rebooking can be done on Manage Trips, by calling our Contact Centre, or through the priority support numbers available to Platinum and Gold members. WestJet dollars on the cancelled booking will be reinstated to your account and the original expiration date (if applicable) will continue to apply. Member Exclusive fare bookings made before November 4, 2021 can be changed by calling our Contact Centre.
- For companion voucher bookings, changes must be made before the expiry date of the voucher used for the original booking.
Inflight experience
All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Premium receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.
| Service | Fee and details |
|---|---|
Non-alcoholic beverage and snack |
Complimentary (on flights over one hour) |
3.49-10.49 CAD (availability based on flight time and duration) |
|
7.99-9.49 CAD (availability based on flight time and duration) |
Pet kennels
When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.
- pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
- To add kennel as carry-on or checked baggage to a WestJet flight please contact us.
- Not travelling with your pet? WestJet Cargo can help get your animal where they are going.
| Travelling option | Fee |
|---|---|
In the cabin (personal item) |
Travel within/between Canada and the U.S. $50 - $59 CAD/USD Travel between Canada/U.S. and all destinations outside the U.S. $100 - $118 CAD/USD |
As checked baggage |
Travel within/between Canada and the U.S. $100 – $118 CAD/USD Travel between Canada/U.S. and all destinations outside the U.S. $200 - $236 CAD/USD |
On their own (as cargo) |
Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO). |
Seat fees
Don’t miss out on the seat you want. Whether you prefer a window or aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, then you’ll want to reserve your seat ahead of time.
Fees for advanced seat selection
If you skip seat selection, your seat will be automatically assigned for no fee. Choosing a seat at any time will result in the following fees based on your fare:
| Fare | Standard seat | Extended Comfort seat | Exit Row seat |
|---|---|---|---|
| UltraBasic | 5-250 CAD |
20-250 CAD |
5-250 CAD |
Econo |
5-250 CAD |
20-250 CAD | 5-250 CAD |
EconoFlex |
✔ |
20-250 CAD |
5-250 CAD |
Special services
Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.
| Service | Fee and details |
|---|---|
$100-118 CAD |
|
Travel Bank credit extension |
$50-59 CAD |
Excess valuation |
$10-11.80 CAD |