Overview
Dreams® Riviera Cancun is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. Explore the region’s mysterious Mayan past at developed sites and unexcavated ruins.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
486
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited-Luxury®
- Gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden and tropical views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden and tropical views
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Garden or Pool View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- Outdoor plunge pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Smoke-free
- Outdoor whirlpool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
Amenities
Pool
Pool
El Patio
Portofino
Coco Cafe
Himitsu Restaurant
Bordeaux
RendezVous Bar
Desires Music Lounge
Spa
Spa
Kids Club
Bridal Suite
Location
Reviews
TripAdvisor Traveler Rating
Customer Service & Lack of Transparency
Accounts P on Mar 08, 2025
The hotel was generally good, reasonably clean, and the food was satisfactory. However, as a Preferred Club member, I paid for an upgrade to the “Governor Suite” and made a request for a complimentary bott...le of champagne. The staff member at the Preferred Club Concierge desk, Fidel, who spoke English fluently, initially indicated that he would look into my request. However, he failed to provide a clear response in a timely manner and appeared to delay giving me a definitive answer day after day. Despite my consistent follow-ups, the staff did not proactively update me on the status of my request. Eventually, I was informed that my request had been approved, but not for Moët champagne which was not in closed to me until I found out on my own. However, I later discovered that what was provided was not champagne at all but a standard $20 bottle of sparkling wine. I am disappointed by the lack of transparency, misleading information, and unprofessional handling of this matter. The failure to provide accurate information and the apparent disregard for proper customer service practices were unacceptable. I believe this reflects a concerning approach to customer relations and ethical business practices. Please watch out and this is not a place where they are looking to help you or meet you half way. It’s all about the money even when you pay premium.
Lovely experience!
Krista F on Mar 08, 2025
My husband and I visited for our babymoon and had a great time! The resort is beautiful, clean & the team is very fun & friendly (especially Uzzy!!). Lenrry kept the drinks coming all week (for me super yu...mmy mocktails!) and the French, Japanese & Oceanside restaurants were delicious!
Vacation Offers
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Punta Cana, Cancun, Montego Bay, Riviera Maya, St. Martin – St. Maarten, Tulum, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa
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