Dreams Riviera Cancun Resort & Spa
Riviera Maya 5.0
Overview
Dreams® Riviera Cancun is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. Explore the region’s mysterious Mayan past at developed sites and unexcavated ruins.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
486
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited-Luxury®
- Gratuities
- Nightly entertainment
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden and tropical views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden and tropical views
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace

- 1 king bed, or 2 double beds
- Garden or Pool View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- Outdoor plunge pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Smoke-free
- Outdoor whirlpool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace













Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Playground
- Ocean trampoline
- Game room
- Video games
Kid's Explorer Club
- Weekly camp out on the beach or at the club
- Movies under the stars
- Sand castle contests
- Story telling
- Treasure hunts
- Arts and crafts
- Children ages: 3 to 12
Type | Amenities | |
---|---|---|
The Rendez-vous | Bar, Lobby bar | |
Sugar reef | Bar, Pool bar | |
Manatees | Bar, Swim-up bar | |
Barracuda | Bar, Beach bar | |
Revive Juice Bar | Bar | |
Desires | Nightclub | |
The Rendez-vous | ||
Type | Bar, Lobby bar | |
Amenities | ||
Sugar reef | ||
Type | Bar, Pool bar | |
Amenities | ||
Manatees | ||
Type | Bar, Swim-up bar | |
Amenities | ||
Barracuda | ||
Type | Bar, Beach bar | |
Amenities | ||
Revive Juice Bar | ||
Type | Bar | |
Amenities | ||
Desires | ||
Type | Nightclub | |
Amenities |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Portofino | À la carte | Italian | Dinner | |
Bordeaux | À la carte | French | Dinner | |
Himitsu | À la carte | Asian | Dinner | |
El Patio | À la carte | Mexican | Dinner | |
Oceana | À la carte | Seafood | Dinner | |
Seaside Grill | À la carte | Grill/steak house | Dinner | |
Barefoot Grill | À la carte | Grill/steak house | Lunch | |
World Café | Buffet | International | Breakfast, Dinner, Lunch | |
Coco Café | Café | Coffee and Pastries | Snacks | |
Portofino | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Italian | |||
Open for | Dinner | |||
Additional Information | ||||
Bordeaux | ||||
Type of restaurant | À la carte | |||
Type of cuisine | French | |||
Open for | Dinner | |||
Additional Information | ||||
Himitsu | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Asian | |||
Open for | Dinner | |||
Additional Information | ||||
El Patio | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Mexican | |||
Open for | Dinner | |||
Additional Information | ||||
Oceana | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Seafood | |||
Open for | Dinner | |||
Additional Information | ||||
Seaside Grill | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Dinner | |||
Additional Information | ||||
Barefoot Grill | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Lunch | |||
Additional Information | ||||
World Café | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner, Lunch | |||
Additional Information | ||||
Coco Café | ||||
Type of restaurant | Café | |||
Type of cuisine | Coffee and Pastries | |||
Open for | Snacks | |||
Additional Information |
- Rooms: 486
- Fitness centre: on site
- Fitness classes: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.hyattinclusivecollection.com/en/special-offers/sip-savor-see/ for details.
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools
- Jetted pools: 2
- Outdoor pools: 4
Water sports
- Non-motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Bicycles: on site
- Hiking: on site
Other activities
- Arts and crafts: on site
- Daily activities: on site
- Games room: on site
- Ocean trampoline
- Bocce ball
- Cocktail lessons
- Euro-bungee
- Arcade
- Splash Park
- Business centre available ($)
- Concierge
- Giftshop available ($)
- Meeting facilities available ($)
- Tour desk
- News stand available ($)


Pool

Pool

El Patio

Portofino

Coco Cafe

Himitsu Restaurant

Bordeaux

RendezVous Bar

Desires Music Lounge

Spa

Spa

Kids Club

Bridal Suite
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.0
Customer Service & Lack of Transparency
Accounts P on Mar 08, 2025
The hotel was generally good, reasonably clean, and the food was satisfactory. However, as a Preferred Club member, I paid for an upgrade to the “Governor Suite” and made a request for a complimentary bott...le of champagne. The staff member at the Preferred Club Concierge desk, Fidel, who spoke English fluently, initially indicated that he would look into my request. However, he failed to provide a clear response in a timely manner and appeared to delay giving me a definitive answer day after day. Despite my consistent follow-ups, the staff did not proactively update me on the status of my request. Eventually, I was informed that my request had been approved, but not for Moët champagne which was not in closed to me until I found out on my own. However, I later discovered that what was provided was not champagne at all but a standard $20 bottle of sparkling wine. I am disappointed by the lack of transparency, misleading information, and unprofessional handling of this matter. The failure to provide accurate information and the apparent disregard for proper customer service practices were unacceptable. I believe this reflects a concerning approach to customer relations and ethical business practices. Please watch out and this is not a place where they are looking to help you or meet you half way. It’s all about the money even when you pay premium.
Lovely experience!
Krista F on Mar 08, 2025
My husband and I visited for our babymoon and had a great time! The resort is beautiful, clean & the team is very fun & friendly (especially Uzzy!!). Lenrry kept the drinks coming all week (for me super yu...mmy mocktails!) and the French, Japanese & Oceanside restaurants were delicious!
Vacation Offers
-
Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.
Punta Cana, Cancun, Montego Bay, Riviera Maya, St. Martin – St. Maarten, Tulum, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa
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