All inclusive

Dreams Riviera Cancun Resort & Spa

Riviera Maya 5.0

Overview

Dreams® Riviera Cancun is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. Explore the region’s mysterious Mayan past at developed sites and unexcavated ruins.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

486

Rooms

Premium Deluxe Tropical and Garden View
  • 1 king bed, or 2 double beds
  • Garden and tropical views
  • No more than 4 guests in the room
Premium Deluxe Tropical and Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Premium Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Premium Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Premium Deluxe with Plunge Pool
  • 1 king bed, or 2 double beds
  • Garden or Pool View
  • No more than 4 guests in the room
Premium Deluxe with Plunge Pool
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Preferred Club Ocean View
443 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Ocean View
443 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace
Additional details

All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

Preferred Club Ocean View and Pool Front
560 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Ocean View and Pool Front
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace
Additional details

All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

Premium Deluxe
452 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
  • Minimum 1 adult, maximum 3 adults
Premium Deluxe
452 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Amenities


Location

Address
Carretera Chetumal, Puerto Juarez, Riviera Maya, 77580, Mexico
28 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Customer Service & Lack of Transparency

Accounts P on Mar 08, 2025

The hotel was generally good, reasonably clean, and the food was satisfactory. However, as a Preferred Club member, I paid for an upgrade to the “Governor Suite” and made a request for a complimentary bott...le of champagne. The staff member at the Preferred Club Concierge desk, Fidel, who spoke English fluently, initially indicated that he would look into my request. However, he failed to provide a clear response in a timely manner and appeared to delay giving me a definitive answer day after day. Despite my consistent follow-ups, the staff did not proactively update me on the status of my request. Eventually, I was informed that my request had been approved, but not for Moët champagne which was not in closed to me until I found out on my own. However, I later discovered that what was provided was not champagne at all but a standard $20 bottle of sparkling wine. I am disappointed by the lack of transparency, misleading information, and unprofessional handling of this matter. The failure to provide accurate information and the apparent disregard for proper customer service practices were unacceptable. I believe this reflects a concerning approach to customer relations and ethical business practices. Please watch out and this is not a place where they are looking to help you or meet you half way. It’s all about the money even when you pay premium.

TripAdvisor users rated this property 5 out of 5

Lovely experience!

Krista F on Mar 08, 2025

My husband and I visited for our babymoon and had a great time! The resort is beautiful, clean & the team is very fun & friendly (especially Uzzy!!). Lenrry kept the drinks coming all week (for me super yu...mmy mocktails!) and the French, Japanese & Oceanside restaurants were delicious!

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