TripAdvisor Traveler Rating

Really lovely hotel with superb views from your room IF you get the right room , we got put into a room which looked directly into their parking lot and could not leave curtains open as guys were just look...ing at us from there. Went and complained and got moved to a far better viewed room ! Staff were really friendly and helpful, good few bars within the hotel . They give you a free bus pass which is helpful as be warned you are a 10 minute bus trip from the main town of Banff , bus picks you up from hotel and run every 15-30 minutes.

The overall feel inside was very nice, and the decor in the lobby was classic but not overdone. The room was nice and comfortable. The views are amazing, but some of the windows have lost their seals, and ...there is condensation inside them, so I understand the need to renovate. Again, the food on the premises is very good but a little costly, but I guess the cost to operate in the Rockies is significant. My one beef though is the music in the lobby and the sitting area and bar was so fricken loud that I could not sit and do some work on my computer and had to retreat into my room. I asked staff why, they didn't know and said the volume climbs until the days end. They reduced the volume for an hour or so but then back up to 7 or 8. I do not get it. I've been in Canmore and Victoria very recently, and I need to put some work time in. The lobby areas were great there, but not so much here. Way to shoot yourself in the foot, Rimrock.

Loved it! Amazing views, staff, service, cocktails and food! It was a really nice birthday getaway for me and my fiancé. The interior of the hotel is classically beautiful and I’m a little sad to hear that... it’s going to be renovated although I’m sure it will be stunning. I loved the free shuttle into town which was so convenient.

Fast check in and check out, bell staff helpful hotel was clean and the conference facilities were clean and well staffed. If I come back it would be in a non peak time as there are cheaper places to st...ay in Banff and the Canmore area. I was satisfied with the stay.

Disappointing, scruffy hotel. I’ve stayed here many times through the years. It is clear they’ve stopped doing maintenance or taking care of/replacing what needs to be replaced. Our room was worn out and ...shabby. Furniture chipped and peeling. They moved us to a ‘new’ room in the exact same condition. We were told they are going through an extensive renovation ‘at some point’ in the future. Apparently they’ve just stopped upkeep entirely. The pool area was gross, dirty and the tiles were chipped or missing. The great room also needed maintenance - furniture looked very worn out and chipped. The ol’ gal needs a reno. It seems pretty dishonest for this hotel to charge the rates they do for how poorly kept it is. They should be pre-warning people.