Overview
Enjoy the comforts of home in a Disney Vacation Club villa with a kitchen, living room and private bedrooms—plus a spectacular beachfront resort just outside your door!
Check in
3:00 p.m.
Check out
11:00 a.m.
Rooms
351
Inclusions
- Welcome by characters on arrival
- A guest celebrating a special occasion during their stay at Aulani, A Disney Resort & Spa, may request to receive special items delivered directly to their room.
- All taxes
Rooms
- 1 king bed, 1 queen sofa bed, and 1 sofa bed
- Partial view of the mountains, spa or landscaping from the room or balcony
- No more than 5 guests in the room
- 1 king bed, 1 queen sofa bed, and 1 sofa bed
- Partial view of the mountains, spa or landscaping from the room or balcony
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Fully equipped kitchen
- Living room
- Microwave
- Washer/dryer
- Robes and Slippers
- Iron/Ironing board
- Safe
- TV
- Pack 'n Play crib available on request
- 1 king bed, 2 queen beds, 1 queen sofa bed, and 1 sofa
- Partial view of the mountains, spa or landscaping from the room or balcony
- No more than 9 guests in the room
- 1 king bed, 2 queen beds, 1 queen sofa bed, and 1 sofa
- Partial view of the mountains, spa or landscaping from the room or balcony
- Minimum 1 adult, maximum 8 adults
- Maximum 8 children
- No more than 9 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Fully equipped kitchen
- Microwave
- Washer/dryer
- Robes and Slippers
- Iron/Ironing board
- Safe
- TV
- Pack 'n Play crib available on request
Amenities
Entrance
Gardens
Golf
Kayaking
Quiet river
Lobby
Spa
Pool and Ocean view
Pool and waterfall
Pool
Relaxing pool
Restaurant
Restaurant
Spa
Spa
Sunset
Torches
Location
Reviews
TripAdvisor Traveler Rating
Who has time for passive aggressive staff?
kellyjelly123 (Buffalo, New York) on Oct 26, 2024
This resort is beautiful but still, overall, a disappointment. Our initial impression was negative. We were tired from our flights and lugged our suitcases, etc. in the front entrance to find check-in. (I thought check-in is normally near the front entrance so I was not expecting a treasure hunt for check-in with our bags.) There were no signs telling us where check-in is. Employees were too busy talking to each other or on their phones to help. We went the wrong way initially until we found someone to ask. Apparently, my significant other’s complaint to the check-in cast member (Marley) about the lack of signage violated her ‘safe space.’ After belittling and literally making fun of him (she mocked his complaint and, while literally laughing, said - ‘oh no - now your whole vacation is ruined because there was no sign to check-in’) she said that she refused to check us in and we had to wait for a manager. The manager, Kalei, said that there is no sign because they wanted cast members to assist guests to check-in. Ok - well that was a fail too because they didn’t. Then she said that as a courtesy, she would get us in to a class for Sat that was otherwise full. We didn’t receive confirmation of the class like she said we would - so I’m adding a star on the off chance she is going to keep her word. I’ll change that if she was not truthful. Communication about everything from the location of ice machines to laundry procedures is lacking. This leads to just enough confusion and wasted time to really piss a person off. Imagine, you get to the laundry room to do a load of laundry as a DVC member and there’s a sign saying that you either have to pay for laundry tokens (which is supposed to be included for DVC) or go to the front desk, with your dirty laundry, to pick up tokens. They are super cheap with the tokens at the front desk and don’t allow enough for a full washer and dryer load. Tip: get tokens every day so that you’ll have enough to do your laundry after a few days. Or you can just pay extra for something that’s supposed to be included which seems to be par for the course here. When we got to our room, it was dirty and the trash from the previous occupant was still in the bin. There were also things still in the drawers from the previous occupant. Fine. We learned not to bring anything to the attention of management because they will take it out on you later and talk negatively about guests in private, The whole resort pretty much shuts down at 6pm so it’s no wonder that others report every minute of the daytime is chaotic. Food choices are slim. The location of the resort is terrible if you want to do anything off property. Since the on property vibe is so bad, we did tours, etc. off property and not through Disney. Literally everything you want to see is at least an hour’s drive each way or more in heavy traffic. Our tour was 100% great and the no -Disney Luau was outstanding, but we were wishing we’d stayed at the Holiday Inn Waikiki for the Hawaii experience. It might be worth the poor location if the vibe were positive. Because of the whole undercurrent of the staff seemingly going out of their way to be passive aggressive, I don’t want to come back and I don’t think it’s worth it. We need to change rooms on Saturday (check out by 11 and I’m sure our next room won’t be ready before 3) and we are just waiting to see what fresh hell the resort staff can think up for us and our stuff.
Excellent resort.
Yuichi L (Brewster, Massachusetts) on Oct 20, 2024
Excellent stay, as always at a Disney resort. Cleanliness, comfort and amenities for a family resort is unmatched in my opinion. Beautifully decorated and they know how to put on a show. The pools and the beach areas are great. Nicely located near Honolulu, Pearl and Diamond Head. Much to explore on the island as a whole. The north side of the island has the big waves and is scary. Local food was very good if you are willing to explore.
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