Overview
Hotel Santa Cruz maintains an environment of peace and comfort in each of its corners. All of its details have been reconditioned and an artistic touch has been added to make your stay a truly harmonic experience.
Check in
3 p.m.
Check out
11 a.m.
Rooms
89
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds
- Garden view
- No more than 4 guests in the room
- 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Hair dryer
- TV
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- A/C
- Hair dryer
- TV
Amenities
Hotel Entrance
Lobby
Pool
Pool
Fitness Area
Restaurant
Garden
Outdoor patio
Location
Reviews
TripAdvisor Traveler Rating
The good, the bad and the ugly.
Dave M (Henderson, Nevada) on Oct 28, 2023
The Good - The pool and the price. At about 1000 pesos or 50/60 bucks a night, this hotel is priced fairly. The Bad - You only get 1 key card without an extra deposit, no matter how many people are in your room. There is karaoke music til 10pm at night around the pool so if you have kids, be forewarned, it's noisy. Also, some sites say this property has designer toiletries in the bathroom. It's not true. There are unbranded pump bottles of some substance you can't see. Was it soap? Shampoo? Conditioner? Who knows. The Ugly - we had broken AC units in multiple rooms for my group. Some did not work and two flooded the rooms. Two of our rooms had mold stains on various walls. Bottom line? This is an older hotel. Fine. But you can't rent rooms with mold on the walls and broken, leaky air conditioners. I rented a block of room for two nights, so the hotel made good money on us. We still had to pay the extra deposit for additional room keys. After paying our bill in full weeks before we arrived, we had to wait days for our receipt because, we were told, the person who gives the receipts was not working when we paid our reservation. Then on our last day, the told us we owed an additional payment, after we were told multiple times our rooms were paid in full. I/we won't return to this location.
Staff is unfriendly
AtotheRuiz1984 on Jul 26, 2023
The staff was everything but friendly. The bathroom was not very clean but we were able to use it. The bedding was average the room was spacious but again- not the cleanest. It was an average hotel stay and I have been many places. The items that made this below average was the attitude of staff and the fact that the air conditioner was not working correctly to make it a comfortable stay. We will not be back to this hotel again.
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