TripAdvisor Traveler Rating

Prior to arriving at the hotel, I read some of the previous reviews and found that complaints raised by others were definitely not any part our experience. This is truly a First-Class hotel with amazing rooms with beautiful views. Our room well laid out and maintained daily to the best level I have seen in a long time. The bed was comfortable, pillows and linens were great. One day, our refrigerator had water under it and it was replaced immediately. We even got a new TV in our room while we were here but nothing seemed wrong with the old one. There were lots of electrical outlets in our room for charging. We were missing a few lightbulbs by the bed, but I simply moved one from the floor lamp to my bedside. There were two chairs on our balcony but no table which I wish there was. The shower was huge, had lots of water pressure, and plenty of hot water. Grounds are beautiful and impeccably kept, in fact the entire property is spotless with public washrooms well cared for. The adult pool is beautiful, clean, clear and comfortable with four jacuzzi tubs nearby. Pool service is great with no complaints. We had the breakfast buffet every morning and our favorite waiter was Margarito who is exceptional. Then the main buffet restaurant closed and moved into two smaller venues the selection seems to diminish. There was sliced bread but no toaster. We did learn that you could ask your server for bacon which arrived crispy and not. At every meal we had to ask specifically for salt and pepper as it wasn’t available at the table. We visited every available ala carte restaurant, including the two associated with the sister property next door; The Oyster Bar and Terrazzo. The Mexican restaurant was used as the nightly dinner buffet as the main one was closed for renovations. We never had an issue making dinner reservations and the ladies in the reservation office were wonderful, kind and helpful. The Oyster Bar was fabulous with great food and service. At the Terrazzo restaurant we felt welcomed and cherished. Staff was attentive without being intrusive. The food was good; however, the Columbus salad was bland, no avocado and the chicken overcooked. Dessert was excellent! The outdoor Parrillada Grill food was good and the Rib Eye steak delicious. There was little to no time between getting your salad from the salad bar and your and protein arriving. I would suggest that you send the guests to the salad bar before taking the protein order. At the Italian restaurant with Tomas was fabulous and he even let us keep the pepper grinder throughout our meal. The tableside Caesar salad, was a lovely touch to an elegant meal. The Lobby bar opens at 4:00pm and is also the game center. Children under the age of 18 are suppose to vacate the area by 9:00 pm. Staff are friendly and they have the best mixed nuts to snack on with your beverage. Yes, there were a lot of Spanish speaking guests, especially on the weekends. We found the hotel staff were wonderful and with a bit of patience of both sides we did not have a language barrier. We were always looking for change for tipping. While it was not required, we definitely wanted to acknowledge all the staff that helped make our vacation wonderful. Edgar and Luis at the front desk were always helpful and readily made change for me and printed next day schedule in English. Overall, it was a wonderful holiday at a beautiful property with wonderful people.

Worse hotel they disrespected me Me and my family. management is very rude. Supervisors abuse of their authority and they don't care about customer service. Upon arrival we waited over 1 hr to get our room. We were celebrating a birthday and had asked for permission to bring live music they allowed us to do so but in the date of the event stated it was not allowed and supervisors were asking for cash or else they would cancel the event. Abusive supervisors not a high star hotel as I expected. Definitely not going back

The family and I enjoyed the friendly, courteous staff. The infinity pool is absolutely amazing and the bar staff for that pool and the beach were prompt, always welcoming, and very fun. The beach, though small, was tremendously soothing. Hotel staff was on point and their dedication to remembering us was warming. It was a great first trip for my son and with my family from Morelia - gracias por todo! I will be coming back.

The worst reception in over 25 years of travel in numerous countries , room service is offered for a charge only 2 beer per day in your room. Bikes are offered but only with a guid. The waiters and bartenders were fantastic . The food was good , The worst was on checkout after the wrist bands were removed all amenities were off limits except for the restrooms as we waited for our shuttle we were not allowed to leave the lobby . Don’t waist your hard earned money on this resort.

A really good place to stay and have a relax vacations with friends or family, we really enjoy it, the personnel, the pools, the spa and the drinks are very good, also the view and the rooms are really cool, we will return for sure soon, thank you for the great vacations Azul Ixtapa Grand!.