TripAdvisor Traveler Rating

Don't advertise as an all-inclusive resort, then when you check into your room, there is no refrigerator. When you bring that complaint to the front desk, they basically tell you to bad. When you say you h...ave medications that need to be refrigerated, they tell you to get a bucket of ice to store them in. They advertised room service. When you call the number to order anything, you get the disconnected tone. We asked the front desk and they said we needed to call between the hours advertised. We did and nothing changed. Room service was not offered when we were there apparently. If you go walking later in the evening, watch out for the local raccoons that take over the resort and defecate on counters all over the resort that serve food. When you speak up and tell people cleaning the resort 10 feet away, they blow it off like nothing can be done. ISH! I literally watched raccoons defecate on serving tables. We will never visit this resort again. We don't recommend that you visit this resort

They want to charge extra for almost everything, having a view, having internet in the room, having room service. The stay only included one specialty dinner. The beach was dirty. I would not recommend sta...ying there you can pay almost the same for nicer hotels

Very good installations, room very well cleaned every day! There are few options of food, we stayed for 7 nights and by the 3rd day we were already tired of repeating same options. Personal attention is e...xcelent, always trying to help and very polite.

Food was meh. They don’t allow you to bring food to the room so they can charge you $135 for room service, room was very average for the price you pay for, they told me in the reception I had a “compliment...ary” balcony ?? which I paid more to have. That was a ridiculous statement from the reception ppl. I came with my elderly mother, the restaurants are far and you need to walk a lot, so if you come with someone who has limited mobility this is not the hotel you want to stay at. I also was annoyed by the service because I went to the reception to get extra towels and they said to call “0” from my room, they could have given them to me right there, hard to believe they make their guests walk back to their rooms empty handed w/o nothing and call someone else. Also the room cleaning lady seemed reluctant to give me more than 1 towel per person because she was gonna have to go back and get more for her rooms she had to clean that day. Not cool

Booked a two night stay. Room was large and clean. Balcony was large but NO chair, table, stool or anything. Basically a large place you could stand. Around noon of second day we started talking to anothe...r couple in the pool. They claimed the access road to the hotel was going to be closed the next day. Since that was our departure day, we immediately went to reception. They confirmed that because of an event, the road to the hotel would be closed from 5:00 am to 2:00 pm. We explained that we had a flight out at 3:30 pm. They said our options were: 1) leave the hotel before 5:00 am or 2) find other accommodations in adjacent town for the night They were emphatic that there would be NO refund given. They knew of this well in advance and failed to inform guests either at time of booking or at check-in. Have already initiated dispute with credit card company. Beware and avoid!