TripAdvisor Traveler Rating

The Westin Hapuna Beach has changed hands several times. The Westin has done a great job with the updates and the property is beautiful. Overlooking Hapuna Beach, the sunsets and sun rises were beautiful. Views of Mount Hualalai and Mauna Kea can be seen on clear days. A variety of restaurants to accomodate different travelers budgets was nice to see. The staff from the valet, to the front desk, housekeeping, cultural activities and beach were the best. Always friendly and helpful. Such a great stay! Didn't want to leave.

Valet Parking – On arrival valet parking personnel were great, but they always are. Front Desk – Check-in was with Michael; I remember him from when it was named the Hapuna Beach Prince Hotel. He has always been so nice and friendly and our ‘Mahalo’ for his assistance. The Housekeeping Personnel, they are always the same, Super Great. Concierge – Amy – Prior to our stay Amy was so kind to make our Thanksgiving Dinner reservation at the Ikena Landing and we definitely appreciated her assistance. Naupaka Beach Grill – We got to see Bruce and Roydan, they are so super nice. We got to meet Jonathan who was just like Bruce and Roydan, a kind gentleman. We met, I think his name was Jeff, good guy. It was great to see Jerry, unfortunately, by the time Jerry starts working we are off to our room, but Jerry has always been great to us, and we occasionally talk about Fiji, our third favorite place to visit. Piko Coffee Bar – All personnel who work at this bar are Wonderful, friendly and down to earth people. What was the best, we got to see Mike, haven’t seen him forever, he greeted us with a ‘big hug’. Naupaka Beach Grill – Food – My husband and I were so disappointed they got rid of the soups. We loved the chowder and Portuguese sausage soup, sooooo good. The sashimi is still the best, love it. The cheese cake is to die for, so fluffy, good job. But what happened to the Fish n Chips, they were watery and why so yellow batter? Piko Coffee Bar – Food – This has to do with the food sold in the back area of the bar. Great hot dogs. What happened to all good cake, the coconut cake, the carrot cake? Used to have good sandwiches to go, but no more. I know we are picky, but we miss how everything use to be. My husband and I still give them '5' stars. Next stay will be 7 nights instead of 6, wish it could be 2 weeks, wish we could live there. Mahalo

Upon walking into the expansive and open lobby there is definitely a wow factor! Stunning views from every corner of this beautiful property set in a gorgeous landscape that looks down on the gorgeous white sand beach and scenic backdrop. The food at all of their restaurants was fantastic! We had dinner at their sister property which was a nice option however we had made the better decision to stay at the Westin. It was the nicest of the two with a recent renovation and the property as a whole was so amazing. We drove around to other beaches and resorts and would choose the Westin in a heartbeat! We would highly recommend this for anyone and are looking forward to returning in the near future.

We have been to the Hapuna Beach Resort many times - beginning when it was the Hapuna Prince Hotel (so before it was a Westin). The last time before this visit was during Covid so we gave it some slack in our expectations. It may very well be the best beach on all the Hawaiian Islands. The staff is friendly and solicitous so I would say the service is very good. But the resort itself is due to up it's game if it wants to compete with the other Luxury properties nearby. The "bones" of the building are good. High ceilings, broad staircases, sweeping ocean views, decent sized guestrooms and everything is clean. But the common areas are sparsely decorated with tired decor. The landscaping is well maintained but not lush. More pots an planting would do a lot to give you the feeling you are in the paradise that you are. Unfortunately, the rooms are in need of more than a simple cosmetic update (I think the carpet is the only thing that has changed in the most recent times we've been there). Furniture is worn. Threadbare sheets and the blankets were worn and PILLING!!!! The bathroom needs a major overhaul, not just updating the vanity. A few years ago, they built a set of privately owned condos in front of the main building. This pretty much wiped out most of their rooms in the Ocean View Category. The only way to truly see the sunset from your Lanai is to be on the top 2 floors. Otherwise, to see the ocean from most of the OV rooms you have to look over the roof of the condo complex or over some large trees that block the view on the other wing of the property. The dining options are the weakest of all the amenities. Except for the continental breakfast, we chose not to eat on property even once on this trip. The breakfast buffet looked plentiful but was lacking imagination and for $50/person, it should be matching in caliber. I will point out that the staff was excellent. It's a shame because a good Fine Dining and casual daytime restaurants could be a draw to guests of other hotels and condos. Especially since we found out that they sell "day passes" for use of the hotel pool, gym and amenities to locals and people staying elsewhere.I can't imaging the current offerings are attracting anyone but Westin guests who don't want to leave the property. Lastly, if they are going to charge a resort fee, I resent that self parking is not included. Especially since #1 the hotels in this area are remote and you must have a car and #2 This is not a city hotel and Parking lot land is plentiful. Understand that they would charge for valet but it's odd that they boast that fees for both Valet and the self parking are the same $35/day. The is not a bad hotel just not the Luxury it was or could be. The beach is stellar and the building has such potential to be a WOW. We even speculated that they are possibly waiting for the overhaul of the Mauna Kea property to be completed before removing any of the room inventory for construction or investing in a sorely needed update to the Haupuna as a whole? This theory , I will add, is purely conjecture on my part and is not backed up with any real facts.

Fantastic property, and great staff. The breakfast in the open-air restaurant was something I truly looked forward to each morning. We stayed by the adult pool for most of the week, and it was never too crowded. Wait staff was also incredibly attentive. The rooms really aren't "ocean front", but if you get a higher floor (you walk in on floor 6) you'll have a better view. My only complaint, and this was kind of a bummer, is we arrived on the day the Ironman competition was taking place. From the Kona airport, there's really only one main road to get there, and it was closed. The resulting detour would have taken hours as compared to a 25 minute or so drive. We decided to wait it out at the airport. It would have been INCREDIBLY helpful for the hotel to have given a heads up about this. Essentially, that the only road to our property is closed. Yes, this is well known to the locals, but not something I would have thought to look up prior to arrival. Disappointing that this isn't something that was mentioned ahead of time, but not enough that I wouldn't come back to this delightful property.