Overview
From luxurious suites to expansive villas, the Jewel Grande Montego Bay Resort & Spa offers breathtaking views and an elevated experience with world class services and premium amenities. Choose from an array of amenities making this property the ultimate luxury resort in Jamaica.
Check in
4 p.m.
Check out
11 a.m.
Rooms
217
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Sentry tower
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Connecting rooms available (subject to availability)
- Seating area
- Upgraded amenities
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Adults only
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Climate control
- Dining room
- Fully equipped kitchen
- Seating area
- Upgraded amenities
- Washer/dryer
- A/C
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Room service
- Safe
- TV
- Stocked with water, soda, juices and beer.
Amenities
Aerial View
Aerial
Beach
Exterior
Sentry Infinity Pool
Sentry Tower Pool
Kids Club
Splash Pad
Teens Club
Pierside Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Unprepared hotel
Hamiltongeorgina on Jul 14, 2024
Very helpful and polite staff. Lovely spacious rooms for families. Unfortunately we were caught up in Hurricane Beryl. The hotel management initially did a grand job looking after us, keeping us updated via printed letters under doors and handing out leaflets. We were asked to stay in the hotel lobby for our safety. However from that Wednesday night, nothing. There was no power which meant no lifts (we were on the 7th floor!) no a/c, no water supply, pools out, fire alarms out etc. not sure how food was refrigerated? We were all poorly for several days! It was becoming impossible with flat phones we were unable to even see safely on stairs or use toilet facilities! All other hotels had prepared and ensured generators were serviced and fit for purpose, it appears The Jewel Grande had not done the same. This situation continued until the Friday night with no updates from anyone. When we asked to move, the manager told us that new arrivals were a priority. At this point I shared that I couldn’t remain any longer. We then had to wait 3 hours in a boiling hot lobby in the dark to be allocated a room at the Hyatt. Eventually getting to bed at 12.30 am! Sadly not holiday we had saved for, Jewel Grande have refused a refund but offered a free stay for 2 days which is completely useless to me at the journey time is 12 hours.
Vacation From Hell!!!
Eustalyn DOP i on Jul 11, 2024
This has been the worst experience we have had at any resort and we have been to many. We planned this trip a year in advance and was very much looking forward to celebrating my 50th birthday and our 22nd wedding anniversary. IT WAS A VACATION IN HELL!! We got there the day before the hurricane. A few hours after we got there the elevators stopped working so we had to use the stairs. We stayed in the C building and had to go up and down 6 floors of stairs which we were not happy about. We got through the hurricane safe and sound. Thank God, but it was a nightmare from then on. First, we had no electricity, then no water. We had no idea what was going on. We asked some staff members if they knew what was happening and they said that no one has said anything to them either so they are also clueless. We had to sleep with the patio and front door open because it was soo hot in our room. My husband had to go up and down 6 floors of stairs to fill 3 gallon bottles of water he got from the bar so we can flush and clean the toilet and also for us to take a bath. No one checked on us ever!! We were never given a lantern or flashlight so we can see to get up the stairs and in our room. It was dark as hell during the night and we were mostly in the dark since we only had our phones and with no electricity couldn't charge them so of course the battery died. We found cleaning supplies in a closet in the hall and cleaned the toilet and the floors since it was wet from the moisture. We had to take towels and mop the floors and cleaned the refrigerator that was now defrost since the electricity was off. We still never heard from anyone. We felt more like staff members because we were taking care of the room ourselves. We ate in the dark with the other guest and had a small lantern on the table so we could see our food. Everyone was sweating and uncomfortable. On the third evening after the storm around 8:30pm, we were having dinner, when a staff member came up to us and told us that they were moving the guests to the Hyatt or Hilton Hotel. They had all day to do this and now at night they were moving us. It was dark and we had to take our luggage down those 6 floors of stairs. We got help from a staff member who told us that he was struggling and didn't know the guest was going through this. We finally moved over to the Hyatt which was amazing. This is a long review but a necessary one. The hurricane was not anyone's fault but Jewel Grande was not prepared and didn't have anything in place to ensure that the guests were taking care of. I read reviews from previous months and it seems like they always had trouble with the elevators and lack of water. This is unacceptable. The generator should have been serviced on a regular basis to ensure that it was in proper working condition. There is no excuse for the lack of service and communication from management. Never again will we stay at this hotel or recommend anyone to stay here.
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