TripAdvisor Traveler Rating

This was my 1st international trip & it has set the bar extremely high for my next vacation. The people were amazing and so friendly. If you have chance to meet these wonderful ladies (Chrisany, Shanteln, Shellece, Trevolyn, Chantay) they will treat you like your family, with the biggest hearts, & beautiful welcoming smiles. As for the men Akeem was the very helpful when we arrived by helping us adjust. However, Carl through our stay was so attentive. He always made sure we had what we needed and had given us history about the Jamaica culture. He was absolutely the perfect person to go to if you needed anything in and out the resort. So if you go can request him as a Concierge you will never regret it. I would absolutely recommend Sandal Negril as an amazing vacation destination.

The resort entertainment staff were so talented and friendly. King James really made an effort to learn names, personalities and be the life of the party! If he saw you not smiling, he would make an effort to cheer you up! Made all the difference to our family! Chevy and Andrew were also so friendly and nice! Everyone in the coffee shop Crema were so sweet. They would give recommendations of what to get and always had a smile on their face! They made my family’s mornings and evenings with the affogato!

We can't say thank you enough, especially to those who touch us most during our visit. We were there for six days, and it sure wasn't long enough. The hospitality and humbleness everyone provides needs to be recognized. Below are some amazing people we had the opportunity to interact with and wish we had more time to create more memories with them. For now, you have amazing team members. Chrisany at Perla was very friendly and a pleasure to talk to. Shellece's smile for sure lit the room up and great customer service Chantay was very humble and sincere Pepper, the chef at Kimonos, was a great cook and entertainer Shantel was a pleasure to talk with. She is so kind and sweet. Carl was very attentive and helpful and so much more Kevon helped tremendously with our request Xavier came to our room and got the wifi to work for us Akeem was amazing. A very friendly smile and to carry our baggage up and down the stairs was impressive Trevolyn was so sweet and kind. It was a pleasure to talk with also. Travis was very kind and courteous Tameka was friendly and helpful.

We made reservations at Sandals Negril in August for a November vacation. We were looking forward to this destination as it was a "Sandals" reputed to be one of the finer vacation establishments. The ride from Montego Bay airport to Sandals and return to the airport at the end of our stay was the most exciting venture we had. Fast driving,avoidance of collisions and dodging potholes the size of a kids wading pool got our hearts pumping! The staff at Sandals Negril were terrific from room service to bartenders and welcoming persons.Food was mediocre at best with it being served just above room temperature. Breakfasts were also merely warm and selections limited unless you wanted an omelet,then get in line ,you are number 11 in the que! The large open wooden deck outside of the breakfast area was never used,no tables no chairs. Some deck boards were rotted away at the cut ends with deck screws exposed to some unsuspecting person in "sandals" or barefeet to get cut.The room we had was OK,something in the realm of an ordinary upgraded motel room to be found anywhere. As to the beach and water, nowhere did we see the azure waters as depicted in the brochures and the beaches were disappointing,much smaller with course sand as opposed to the descriptions. Wade into the water in the cordoned off areas, this was to allow boats to beach or anchor off shore. Initially when going in the water from the beach the bottom is sandy,then it goes to some aquatic grass (weed) and the at waist deep you are into a mucky quagmire of oozing mud like bottom, much like a clay cow pond. This resort is dated and is sorely requiring an upgrade.In summation this Sandals resort just moves the needle to OK,not terrific and not totally bad but for the money, look somewhere else. All Sandals resorts apparently are not "heaven"!

King James was the absolute highlight of our family’s trip. He had such a positive attitude and really made an effort to make sure that we had the best stay! He made an effort to learn our names and include us in all resort activities. We will miss him!