TripAdvisor Traveler Rating

We have stayed here multiple times because it's a comfortable and quiet hotel with a pleasant staff. The staff from the front desk, the breakfast gentleman, to the housekeepers are always friendly and helpful. Definitely the nicest NY hotel staff! As a light sleeper, I appreciate the wonderful noise insulation. We never heard neighbors. You'll hear the occasional NYC construction and street noise but nothing disruptive especially at night. The location is off a quieter street, but safe and convenient to all the central things along 5th and 6th avenues. Makes it easy for Uber drivers to pick us up too because there aren't a million cars passing in front of the hotel at all times. The breakfast is your typical Marriott. Rooms are definitely small and cramped and the heater / AC definitely has its issues, but maintenance was very prompt the one time we needed their help. The bed is also very comfortable (love Marriott beds, may be biased as Titanium member). This isn't a 5-star hotel so don't expect anything luxurious. In fact the hotel is due for a facelift. But we find this hotel to be a comfortable stay each time, and appreciate the hospitable staff.

First impression of this hotel was not good at all. Nothing close to the photos on the website. hotel is hotel and needs renovation at the earliest. we expected better hotel. having said that hotel was clean and offered decent size room (for NY standards) with 2 queen beds. staff was very good and helpful and eager to serve. While, the hotel itself was not great, the service of the staff compensated for the quality. the room's ac made huge sound. same was with the exhaust fan inside the bathroom. bathroom was small and instead of shower area had bathtub where one is supposed to stand and take shower. family was unhappy as we booked this hotel on the basis of photos and ratings. No room slippers or free water bottles at reception. breakfast was complimentary which was simple and quick one. Hotel location was great and everything was at walking distance. Small and functional gym. had laundry room if people stayed for long term. overall, i would stay that hotel is decent but they should look to renovate the entire hotel at the earliest. also had some billing issue wherein the money was deducted twice. almost 7-8 days and issue is still not resolved. having said that, i am sure they will sort it out and this was not the reason for rating being low. My comparison was other hotels where we stayed during USA trip - boston marriott copley, fairfield niagara or mariott marquis washington. if you want to stay for location, it is good. otherwise look for hotels which have been renovated. i think next doof fairfield looked renovated and may be better choice.

The front desk team was amazing, very friendly and helpful from check in to check out! Shout out to Sonny for making us laugh our entire stay! The rooms were clean and the view was amazing. Breakfast was great. The whole staff was very attentive and helpful keeping out bags before check in so we could enjoy the city

The location for this hotel is excellent. It is in midtown, near lots of tourist things. When I first arrived, the man who checked me in, Sonni, was very helpful and gave me lots of tips about things to do in the area. Sonni was flexible, polite, and helped me to get oriented. As a platinum-level Marriott member, I have stayed at many SpringHill Suites hotels. This was the first time I had stayed at one in the middle of a major city. Interestingly, this hotel is juxtaposed to a Fairfield Inn & Suites and a Marriott Vacation Club, you have 3 Marriott-brand facilities in a row (along the same street are a few other hotels from other brands). Being platinum, I got upgraded, but my room was still surprisingly small. I did not pay for a budget room, but basically that is what I ended up receiving. The hotel is a bit rundown. There were pieces of plastic sticking out from the furniture in my room, there was chipped-off paint at different points, and the heater in my room did not work so I had to call the maintenance man. He explained that the thermostat on the wall was not communicating properly with the heating unit and managed to find a workaround so that I could get heat in my room. The complimentary breakfast was disappointing. They had scrambled eggs, one type of protein (e.g., sausage), and oatmeal. I was surprised, given the location and the size of this hotel, by such a limited spread. They did have fresh fruit, but that was also a small selection. The seating area was crowded.

Excellent hotel walking distance to all the sights and many subway lines but on a quieter street. Staff was excellent, friendly and quick to help. Room was much larger than we expected, especially for New York. We paid for a view room and it did not disappoint - view of the Empire State Building. Elevators were fast. Housekeeping was fantastic, cleaned our room everyday which I know is not always the norm anymore. Beds comfortable and rooms really quiet. Only small complaint was the breakfast - but we knew that before we booked. The breakfast area is not big enough, but they have paper plates and cups so we just took our breakfast up to our rooms. Selection is small, but pretty average free hotel breakfast. Also lots of great food options nearby for the couple mornings we slept too late for breakfast. We would definitely stay here again!