TripAdvisor Traveler Rating

This is probably the worst Marriott property that I've ever stayed in (I'm a Lifetime Titanium Elite, so I've stayed at a LOT of Marriott properties). First of all, no extra amenities at all, such as a simple bottle of water in the room (you can purchase water at the front desk for $4 per bottle). Secondly, the hotel breakfast closes down promptly at 9:00 a.m., which is fine unless you want another cup of coffee after 9:00 a.m. - they pick up the coffee containers and dump the remaining coffee. Our room was so tiny, that there was almost no place to hang up or store the warm, heavier clothing that we brought for this trip. In addition, the lighting was horribly dim, making it difficult to distinguish clothing colors, and reading. I will never stay at this property again. As a side note, our friends used points to book their room, and still had to pay almost $500 per night even with the points - ridiculous!

Eunice from the front counter was extremely helpful in addressing my credit card payment matter. She was pleasant and was very professional. The location of the hotel is good, near Penn station and is in a safe area. Despite being busy, she was patient. A big thank you!

This hotel is one to be skipped for sure! Staff is ok, but nothing special. One elevator was broken most of our stay and both ended up breaking at the end of our stay, resulting in a hike up 5 floors of stairs Rooms super small making it very awkward for even two people to get around the room. Also, rooms dark with no desks. Oh, and air conditioning very difficult to adjust in the room we were in. Buttons wouldn’t work even after making the front desk aware.

If you care about your safety and being treated well then don’t stay here!! I stayed in this hotel with my two kids. We came back our second night there to find our room open. The person who came in to clean the room put the metal latch so the door wouldn’t shut and then left the room like that, open. Thankfully nothing was taken and no one was in the room but we could have walked into much worse. This hotel does not require a key card to get upstairs so anyone could have gotten into our room. We called the front desk and they said a manager would be in touch. That didn’t happen. We finally found a manager two days later who told us all about their safety protocols and didn’t even offer an apology. When we returned home a manager called and tried to gaslight me and say we left the door open. I challenged him to check his records again and the next day he called to apologize and admitted their hotel was at fault. It took four days for them to address the issue while the entire time prior tried to make it our fault. With so many hotel options in NY, I would say skip this one and find a place that if there was a mistake would admit fault, apologize and do what they could to make it right.

I cannot believe the high reviews on this hotel and cannot believe that Marriott would be involved in any way with lending their name to same. I booked 2 rooms for 4 days months in advance.. I knew things were going downhill when I saw the scaffolding in front of the hotel. Things got worse when we approached the tiny "front desk". I saw a stool behind the reservation clerk that had a top material that was so worn I asked the clerk if he actually ever sat in it. He said no....he sat in the one behind it that was only half as bad. To include the word Suites in the title of this hotel would be quite a overstatement. I checked the dictionary meaning of a suite which said "A group of rooms occupied as a unit". For me that has always meant a bedroom and separate room in form of a living room. The 1 room was miniscule! You had just enough room behind the bed to go into the bath room. I looked for a closet to hang our clothes and there was none. I did see an ugly dark brown small piece of furniture that looked as follows. On the right half I recall something like an ironing board. On the other 50%(left side) there was a very small drawer or 2 with a safe on top which left 25% available for hanging clothes...just enough for me to hang probably my shirts and jeans/pants. NO space for ANY of my wife's clothing which included a half dozen or more long dresses. We have traveled extensively and this was the smallest room we had ever seen and overall quite depressing and claustrophobic. Don't recall there even being a window in the entire room!...certainly not the one shown in the photo to the left of this screen. We then decided that it would not be good for our sanity to stay even 1 hour in the room and at that point I would have paid ANY amount of money to get something we could be proud of l. Luckily we were able to book 2 rooms in the 2 year old Ritz Carlton. .9 blocks south off 5th Ave which was fabulous in all respects . The only thing good about this place was the front desk clerk/mgr. who indicated he would not charge us...a true gentleman. It's unfortunate that he has to work at such a dismal hotel. Marriot would be wise to no longer be associated with this dump and owners should rent out to welfare recipients or provide free rooms for the homeless.