TripAdvisor Traveler Rating

It's a Holiday Inn, so it's average, as expected. The good: Nice staff. Good old-fashioned real maid service. The bad: You have to get in the shower to turn it on, getting cold water on you right off the bat. Never seen those kinds of shower doors before. Our front door (and several others) was not aligned properly. So I could actually see out at night! See attached photo. Conversely, people can see in! That is the coldest pool I have ever been in, and I am 63! Unusable. No smoking rule is not enforced by staff. Brought it to the attention of the front desk and they blew it off.

Our room was comfortable and clean. We had housekeeping each day, which is almost unheard of post 2020, but sure nice to have clean towels each day and the bed made. We paid the extra for a pool view and while we will stay here again, won't go that extra expense. The water pressure in the shower was lacking and I'm not sure if it was a low flow shower head or just because we were on the 6th floor or because it was 116° in July and may have been just low from general usage. The really only thing that I was dissatisfied with is that the commode in the bathroom was toddler height and for an older person with bad knees it was a real chore. The staff was great and super friendly. The location was perfect for our needs. And not too far from restaurants and some shopping.

The beds were soft and so we met the sheets. Not crunchy like most hotels. The rooms were clean, but old. The bathroom door is a barn door that didn’t close completely and didn’t lock. Kind of weird. My kids loved the big pool. Breakfast was really good. We had vouchers for breakfast each day and there was a guy that would ask for them, which is fine, it’s considered a restaurant, but I felt like he was wanting a tip each day. All he had to do was take out plates, which we just threw away ourselves each day. That got annoying. I’m not tipping if I'm not served. Overall, it’s a little run down but it was fine.

Our bed mattress was covered in urine. It was on two of the four pillows as well. I arrived at the hotel at 3am due to work and delays in leaving. So when our family arrived we were tired. I noticed there was a foul odor but was too tired to deal with it. The next day we had baseball all day plus spring training game and team dinner. We arrived back to go to bed pretty late. We discovered the bed and the fact that urine was clearly on it but it had been made with clean sheets and not actually cleaned. They should have thrown the mattress out. However, we were placed in room 319 like it was clean. When I went to complain at about 11:30 the second night they offered to move our room. Although my kids were already in bed and waking them up and moving rooms was again, too difficult. So we asked for blankets- thick ones to cover the mattress. That did seem to "hide" the smell for the 2nd night. But I barely slept thinking of how dirty this room probably actually was. If there is urine on the bed then I can't imagine how dirty it really is. They moved our room next morning. Last night was fine and room seemed clean - but I didn't look closely for obvious reasons. They said they will refund me for 2 of the 3 nights. I had to ask and actually insist on both nights. The GM said he would only cover the first night until I went crazy explaining that was totally unacceptable. They charged us $229 a night for a room with a bed covered in urine, no thanks. He then agreed to pay for both nights which is what I asked for originally when I called the morning after we left- once we were home. I believe a good business would have offered me a refund at check out insuring they would have my business again or at least to offset the horrible two nights of sleep we had on a disgusting and dirty bed. I am very displeased with my stay and would not recommend it to anyone. The staff was kind. They should have realized it was a bigger deal and offered a refund. They care about money though and not the cleanliness of the hotel. There was hairs in the shower when we arrived, hair on the floor in the bathroom, a half eaten Cheeto under the air conditioner. The food was great each morning and the servers in the dining area were awesome. The night manager did try to move my room the night I discovered the urine. But the GM said he heard about it and did nothing until I called and tracked him down. I probably made about 10 calls before I spoke to the GM. It should not have been that hard. I started with the registration line, then they sent me to guest relations and I spoke to 3 or 4 ladies from another country in guest relations. That phone call kept getting dropped. I had to repeat the story each time I called back making me more irritated. I was mad that it was so difficult to get a hold of someone who could offer me a resolution. Again, it should have been dealt with at the time of check out. I would probably less mad. I didn't have the energy after little sleep in a gross bed for 2 of the 3 nights to deal with it at checkout. A solid company would have owned their mistake though. Needless to say, I will not stay at a Holiday Inn again.

Merry Christmas from Mesa! Dad and I traveled from sunny California to spend Christmas with my beautiful daughter, Rebecca and her family. The Holiday Inn was warm and welcoming. Chi, our hotel contact, texted and made sure everything was perfect. This was such a nice touch for traveling out of state. We had forgotten some things and Chi was helpful in directing us to the local Wal-Mart. It us just down the road.