Overview
Across the street is an upscale haven for shoppers, the Kierland Commons, tee-off for 27 holes of golf or laze by the pool, popular for kids of all ages.
Resort fees include
- Unlimited in room high speed internet access
- Local, domestic long distance and 1-800 telephone calls
- Access to Agave, the Arizona Spa facilities and usage of the Yoga & Well Walk Fitness classes
- Tennis courts & full tennis equipment rental
- Expanded shuttle service to adjacent shopping at Kierland Commons & Scottsdale Quarter
Check in
4 p.m.
Check out
11 a.m.
Rooms
732
Inclusions
Rooms
- 1 king bed, or 2 double beds
- City or pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- City or pool view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Crib (on request)
- Desk
- Iron/Ironing board
- Mini-bar
- Rollaway bed (on request, $)
- Safe
- Turndown service
- TV
- Balcony or patio
Amenities
The Westin Kierland
The Westin Kierland
The Westin Kierland
The Westin Kierland
The Westin Kierland
Location
Reviews
TripAdvisor Traveler Rating
# Way Overrated
OhioJeffg (Cincinnati, Ohio) on Dec 11, 2024
The Westin is a hotel, not a resort. Granted they are on a golf course and have a really big family pool with a slide (not anything close tot he Biltmore’s pools and slide) but a resort in my mind is a place where the staff is thinking ahead of you to try to meet your needs, maybe if your lucky you are even greeted by a staff member as you come and go. There is nothing wrong with the Westin as a hotel, but the rates are resort worthy and it just isn’t anything special. I know other reviewers have spoken about parking (the rates on the app are inaccurate it’s now $25 a day to self park) and the missed days of housekeeping (I found this to be true and housekeeping really gives it a quick service, they miss a lot when they come) these are hotel issues, not what you would expect at a resort. The food is limited, not good, and super slow to be served. To be fair, if you want to be close to a lot of shopping and some bars, this is the place to be, I don’t stay at resorts for their nearby shopping, but you do you. The two main things you need to know are, the hotel is severely understaffed and it shows in everything they do, including food and service, and the upselling is constant and a rip-off. I paid to upgrade to a room with a fire pit and a mountain view, the fire pits need propane, which took a call to maintenance, you can’t light them yourself, and they have one chair (seriously who wants to sit by a fire pit alone?) The room had a view of other rooms and some cactus, no mountains to be seen anywhere. The uptake, if you have a convention or get a good rate, and you understand it’s a hotel with a golf course you will get what you expect. No matter what do not accept any offers for any paid upgrades, they are just a reason to charge $200 a night more for the same room. If you are looking for an actual resort there are many in Scottsdale, check the reviews and find a place that will actually earn the rate they charge.
Overall, poor customer focus and exceptionally high prices
dosso31 (London, United Kingdom) on Dec 06, 2024
We had high hopes for our visit because the hotel had been recommended to us (by a friend who stays here for business). Frustratingly, it was a let-down from the start when we entered the foyer and saw that the promised great views had been replaced with glazed over windows to cover a load of construction. Not only that, there's also no restaurant to sit and enjoy the golf view. WE WERE NOT TOLD THIS WOULD BE HAPPENING, and it had a material impact on our stay. We didn't have any choice at this stage, so we checked in, only to find the room we'd been given was the very furthest room from reception as possible, bar 1 other room. The walk was LONG and offered absolutely no view of the course. No robes in the room - not a showstopper but poor. It's not like this is a cheap hotel - the prices are hugely hiked up, likely for all the conference attendees who can expense all these little pleasures. We should have been told at least about the construction. We expect more from Westin and likely won't come back to this hotel again, as they just don't seem to care.
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