Active Advisories
Please note the following renovations projects ongoing at Marival Emotions Resort by Mercure.
The lobby will be undergoing a soft renovation and M&M Martini Bar, Amalfi Restaurant and Las Palomas Restaurant will be closed until December 30, 2024 for a renovation project. These menus are being offered at other venues and all services are being provided.
All efforts will be made to minimize impact to guests during this time.
Overview
Marival Emotions Resort by Mercure is located on one of the best beaches in the bay. Perfect for couples or families seeking an active vacation with an extensive and unique activities program.
Check in
3 p.m.
Check out
12 p.m.
Rooms
497
Inclusions
- Daily activities
- Round-trip airport transfers
- All gratuities
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial Garden/Partial Ocean View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial Garden/Partial Ocean View
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Connecting rooms available (subject to availability)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
- 1 king bed, or 2 double beds
- Partial Garden/Partial Ocean View
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial Garden/Partial Ocean View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
Club Superior rooms are in a building that does not have elevators.
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden, Pool or Partial Ocean View
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden, Pool or Partial Ocean View
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
Emotions Select amenities include;
- Snacks: Pringles, Cookies (Ritz), M&M´s -1 per stay, (additional re-stock can be requested for an additional cost).
- 1 Day access to Mai Thai or Capriccio Beach Club (once per stay, with the coupon provided at check-in).
- 2 Complementary Capsules of Nespresso, refreshed each day by guest request.
- 2 Bath Robes in room.
- Mini Fridge, restocked daily by guest request.
- Chromecast subject to availability requested with Concierge.
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
Emotions Select amenities include;
- Snacks: Pringles, Cookies (Ritz), M&M´s -1 per stay, (additional re-stock can be requested for an additional cost).
- 1 Day access to Mai Thai or Capriccio Beach Club (once per stay, with the coupon provided at check-in).
- 2 Complementary Capsules of Nespresso, refreshed each day by guest request.
- 2 Bath Robes in room.
- Mini Fridge, restocked daily by guest request.
- Chromecast subject to availability requested with Concierge.
- 2 king beds, and 1 sofa bed
- Garden view, Ocean view or Pool view
- No more than 7 guests in the room
- 2 king beds, and 1 sofa bed
- Garden view, Ocean view or Pool view
- Minimum 1 adult, maximum 6 adults
- Maximum 5 children
- No more than 7 guests in the room
- Bathroom with shower only
- Bathroom with tub and shower
- Ground floor two-bedroom suites can only be guaranteed in the ocean front category
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
Emotions Select amenities include;
- Snacks: Pringles, Cookies (Ritz), M&M´s -1 per stay, (additional re-stock can be requested for an additional cost).
- 1 Day access to Mai Thai or Capriccio Beach Club (once per stay, with the coupon provided at check-in).
- 2 Complementary Capsules of Nespresso, refreshed each day by guest request.
- 2 Bath Robes in room.
- Mini Fridge, restocked daily by guest request.
- Chromecast subject to availability requested with Concierge.
- 2 king beds, and 1 sofa bed
- Ocean view
- No more than 7 guests in the room
- 2 king beds, and 1 sofa bed
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 5 children
- No more than 7 guests in the room
- Bathroom with shower only
- Bathroom with tub and shower
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Rollaway bed (on request)
- Room service ($)
- Safe
- TV
- Balcony or Terrace
- Mini-fridge stocked daily with soft drinks and water
Emotions Select amenities include;
- Snacks: Pringles, Cookies (Ritz), M&M´s -1 per stay, (additional re-stock can be requested for an additional cost).
- 1 Day access to Mai Thai or Capriccio Beach Club (once per stay, with the coupon provided at check-in).
- 2 Complementary Capsules of Nespresso, refreshed each day by guest request.
- 2 Bath Robes in room.
- Mini Fridge, restocked daily by guest request.
- Chromecast subject to availability requested with Concierge.
Amenities
Entrance
Lobby
Beach
Beach
Pool
Pool
Waterpark
Waterpark
Adult pool
Adult pool
Amalfi
Casa Bella
La Pergola
Las Palomas
Pizzaetta
M&M Martini Bar
Volare
Teens Club
Location
Reviews
TripAdvisor Traveler Rating
Not good at all
Leah J on Dec 21, 2024
I wish I could give this place a good review but unfortunately I was SO disappointed in this resort! Despite how beautiful the resort was, the inner workings of the resort was awful! Two restaurants were shut down (and the lobby) for construction and we were only notified by WestJet about this 1 week prior to departure. Due to the shut down, it was impossible to get reservations at the 1 other restaurant, and the restaurant they utilized to “replace” the Italian and Seafood restaurant was impossible to get into. That basically left the Buffet restaurant which was not great at all! And get this!!! One night the theme was “seafood” -well, I’m not a seafood eater at all and every single item at the buffet was freakin seafood! There was nothing at all for me to eat, I had to talk to the manager about my frustrations as we couldn’t get into the other restaurants so were forced to go to the buffet (AGAIN) and then there was absolutely nothing I could eat. They offered to make me a grilled chicken breast but when it came I couldn’t eat it because it was like eating rubber. I’ve been to Mexico 15 times and all of those times were spent in all exclusives. This “all exclusive” is not all inclusive. The fridge in the room had nothing in it but a coke and a beer-no snacks, no drinks, nothing! The only option was you had to go down to the in incredibly expensive gift shop to get things like Pringles, chocolate bars, or anything that you would normally get in an all inclusive resort included in the room and the fridge. I’ve never experienced that. Also, there’s NO pool side service for food. You have to go to this pathetic little place that has no great options at all, and you are not allowed to leave with the food to go back to the pool, or your room if you just want yo relax in your room. They also have NO ATM which is crazy as we needed extra cash multiple times and had no ability to get it. We wanted to Jet ski on the beach on our last day but couldn’t because we couldn’t get cash anywhere. The whole towel thing is ridiculous! They say that the towel hut opens at 8am YEAH right! They’d get the towels in the hut maybe by 8:45am and this was the same time with the dinner reservations lady-it was suppose to open at 8:00 am and most days I’d waste my time until 8:45-9am before she showed up (and then I’d still not get into restaurants because they were full) Anyways, the ONLY bright part of the resort is Dalia in the lobby bar! She was the most hard working, passionate waitress there. She was so sweet and met all of our needs every night we went into the little bar in the lobby!!! Dalia really made our trip and we adored her!!! I can say with 100% certainty, I will never return to this resort! Not a good experience at all!!!
Impressive One Week Vacation
Lynn B (Calgary, Canada) on Dec 21, 2024
My husband and I have just returned from a one week stay at Marival Emotions Resort & Spa. It was an easy 25 minute taxi ride from the airport. The front desk staff were very friendly and helpful when we checked in and the bellmen were so friendly and efficient and delivered our luggage to our room shortly after we arrived. We were starving when we arrived as we hadn't eaten since very early in the morning. The buffet lunch was open until 5:00pm and we arrived at the restaurant at 4:45pm, thinking the staff would be annoyed, but they were very friendly and welcoming and we had a delicious lunch! We enjoyed Yoga, stretching and spinning workouts every day with an instructor from NRG2GO. She was a fabulous instructor and all in attendance enjoyed her professional, entertaining classes. I would recommend them to anyone as she ensured all levels of fitness could follow and enjoy. I am very particular about cleanliness and was very impressed by the cleanliness of everything in the resort from the rooms to the elevators and bathrooms. It was obvious that the staff work very hard at keeping the grounds and entire resort in impeccible condition. Although we mostly stayed at the Adults Only (quiet) pool, it was wonderful to see all the families and the vast amount of activities for everyone. There was a kids club and a teens club and something for everyone. I would recommend this resort, especially to families with children.
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