TripAdvisor Traveler Rating

A great resort with a friendly chill vibe. Immaculately maintained with lots of food and beverages choices. No problems finding Bali beds or loungers. Lots of beach to enjoy. Special thank you to Domingo at the beach grill. It’s a hidden treasure tucked away beside the bar if you turn right and head down the beach towards the far end. Delicious menu of nachos and various grilled meats. Best ribs I’ve had and the chimichurri sauce is awesome! My favourite place in the resort. Domingo grills your order fresh in front of you. So good!

The hotel is located in a paradise setting. We had a wonderful vacation here on my 40th birthday. Very nice service, cleanliness of the facility, beautiful beach. People are very kind and helpful. Great room service, the option saved me on a day when I felt very unwell. The downside is the lack of a good buffet for breakfast/dinner apart from one amazing Mexican fiesta evening a week. Really poor breakfast offer in the restaurant on the beach, dry scrambled eggs (despite requests to the staff to shorten the cooking time) and poor selection of egg dishes, no choice of cheeses, slow refilling. For such a big resort, it should be at least one proper buffet place as not everyone likes to wait in a queue for a table in a la carte restaurant. Also do not book a paid bali bed, it's waste of money, better to come in the morning and choose a bed for free.

Love this hotel. Great food, amazing staff and the entertainment was wonderful. The only suggestion I have is for the hotel to be more strict on the guests smoking. I saw many foreigners smoking and vaping in the ocean and throwing the cigarette in the ocean. There are designated areas to smoke and staff clean up, but many guest do not respect this. I saw cigarettes on the floor and in the sand. The foreigners don't respect the rules, but perhaps there needs to be consequences or something to reinforce keeping the environment clean. Also many guest keep feeding the animals which there signs to not feed the animals, but many guest also don't respect this.

This is our 4th trip to the seaside Palms. It’s an old dying resort far beyond its useful life. We’ve watched it go downhill over the past 6 years, Management is struggling to fill it with guests, and making lots of changes, mostly bad ! Do yourselves a huge favor, do not come here ! Very disappointed !

Pillows were not good. Alright now everything else… Simply Amazing! The staff (Omar “Omy”, Luis and Jose and all the Volley Ball folks) the service in general, the cleaning crew, and my mother in laws favourite touch, the gentle “Hola” from all the staff! The place isn’t new and it shows but the upkeep is on point. Grounds meticulous consider hurricane season just ended. Would definitely go back. The “Tier” system albeit somewhat against my desire and membership classes, add a sense of urgency from the owners to stay relevant in the upscale market per fear of membership renewal, upgrades and sales drops. Entertainment offers along with inclusive and partnership driven excursion within the area offers a noce package for a true ands off vacation.