TripAdvisor Traveler Rating

This trip was absolutely awful to say the least. The moment we got there the lady that checked us in was not pleasant at all. The amenities that were advertised were not there. They were running out of food and not replenishing. The coffee shop never had ice cream the whole time we were there. Staff was very rude to us. They made us feel like we shouldn't be there and like we were bothering them to have them wait on us. The room was awful, the smell of mold woke us up every night until we became very ill after night 3. It has been a joke to get any kind of response out of them since we got back. I complained to Hyatt on May 6th and have called numerous times since. Still have not heard a word back. I guess I should have known better since they didn't treat us any better while we were there for 7 days. I would NEVER recommend going to this resort. It was shocking on the way the help treated us. None of the bars or even the coffee shop was ever open non time. Always at least 45 min late to open. Breakfast was terrible always the same options and could not even get a waiter to get us coffee. They got upsset when after we were finished our breakfast and still no coffee I got up to get it myself. So RIDICULOUS!!!!!!!! AWFUL ! AWFUL! AWFUL!!!!!

It is about a forty (40) minute ride to and from the airport. Right through the heart of a couple of small towns so there is much to see. The resort itself is right next to a marina in Anse Marcel. The marina has a nice assortment of shops and dining as well as charter options. Check in was a breeze in the "preferred club" area/bar. This resort is a bracelet free resort so no resort guests had to wear one. They did however sell day passes to non-guests and these people had to wear a pink wristband. The resort was spectacularly clean and staffed by friendly efficient people. Pool was excellent as were the bar(s) adjacent to the pool and beach area. Beach was okay. Still recovering from the hurricane of 2017 so it wasn't really wide. The only downside was there was a lot of seaweed washing up every day. They did try and remove it by machine (twice in the week we were there) but perhaps they should have done it more frequently. The ocean area in front of the resort had a clearly defined swimming area marked off by a string of bouys and the water was nice and warm. We found the food options excellent. Not all outlets were open every day but the variety daily was fine. The breakfast buffet at "Market Cafe" was amazing. We availed ourselves of all dining options at least once and also frequented the coffee shop. Our room was gorgeous. Almost like a small apartment. It was way more than we needed. The only other comment I would make is I'm not sure what the value of the "preferred club" was to us specifically. The only discernable benefits were the room (again, spectacular but way more than we needed) and "top shelf" liquor in the preferred bar (which we barely used) and since this was a no bracelet resort, many people would avoid the queue at the regular lobby bar and scoot into the preferred bar. In any event, this resort would get our highest possible endorsement and we would recommend it to anyone.

Update: HORRIBLE! STAY AWAY! We went back in April to celebrate my wife's birthday. Seven out of the eight days, the pool was unusable. It was green with algae caked on the walls and floating debris/trash in the water. We advised the staff the first and second day, the manager the third, emailed Hyatt the fourth with pictures, and contributed to update each day. Finally on the seventh day, the pool pumps were on, the pool was skimmed, and the water was a lighter shade of green. We were given a signed letter by management that they would refund two days. We told them it was a nice gesture but at least five days was more appropriate. We have received nothing yet. We contacted Hyatt again who ensured that if Secrets did nothing by May 10, Hyatt would do something. I emailed Hyatt on the 10th and let them know that we haven't heard a word. No response from Hyatt. Original post. Fabulous hideaway. The staff are very friendly and helpful. The food is mostly good, depending on what you select, but the whole atmosphere is serene. Don't look for wild nightlife. There is some entertainment, which is somewhat subdued but perfect for easy fun and relaxation. Five days were perfect for our first time here, and we will absolutely return for a possibly longer trip.

The food choices were horrible!! We stayed 4 nights and they had the same food every night. Most of the restaurants were closed. The ants and mosquitoes and iguanas were everywhere!

Sad, the resort was closing the day we left for renovations. They should have closed it before we got there. They ran out of quality. Mold and mildew were in the Swim Out rooms. Doors wouldn't properly lock. Ants were everywhere. Mosquitos were in the rooms because they tied all of the outside doors open.