Iberostar Origin Bella Costa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

5912 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

PLEASE PLEASE rebook somewhere else if you have booked her...its disgusting...

kennib2019 on Dec 11, 2024

Firstly...the pool is good and the staff and bars are good....BUT.... Last week i had a once in a lifetime holiday to Cuba, and decided to stay at the Iberostar Bella Costa in Varadero Beach. Booking ref was J1397260. We stayed for 6 nights, travelling from UK. The conditions of the hotel are simply not acceptable. I understand things are hard in Cuba, but Iberostar are a huge international chain and you need to see what we had to deal with. When we arrived the first room 280, did not have sea view that we expected, and part of the wall was crumbling away by the bathroom and the room had no lights. I walked back to check in and I politely asked if we could change room. The receptionist was very helpful and said we could look at room 542 which had an amazing view. I gladly accepted based purely on the view. Once in the room and unpacking, we had a look round and saw all the following There was a constant horrible smell on the bed sheets and pillows, which were never changed, just the bed remade. Dirty towels, to which we were only given 2 a day and no hand towels. The roof falling down in several places, fridge rusty and did not work, broken drawer handles, Mold on the light fittings plus much more... I asked again if we could swap, but was told nothing was available. Over the course of the next few days, we both got a chest infection, which I would presume is from the Mold. The shower hardly ever worked, and all on the video was reported and nothing could be done. The lifts were the scariest I have ever been in, I was sure that if the Hotel itself is not being maintained, then I doubt the lifts would be, so each day we had to trek up and down 5 levels by the stairs. The food was the worst All Inclusive I have ever come across and again I understand Cuba has issues, but there is no excuse for cold food that should be warm / hot. Our Holiday was ruined thanks to this disgusting hotel

TripAdvisor users rated this property 5 out of 5

Cuba

Lara F on Dec 11, 2024

Beautiful beach with amazing panoramic views the waters of the beach are transparent and the ocean looks a blue color mixed with light and dark... The beach is wonderful beautiful,,,, I like it because safe has lifeguard services Nautical point, This hotel has a bar where you can consume being on the beach And I love that.... The pool has its own bar the lobby has its own bar, The animation is very good, The guys are nice, Fun and make the hotel more pleasant in the stay of customers. Rich food with all the variety and good elaboration.

TripAdvisor users rated this property 5 out of 5

Vacation

gary S on Dec 07, 2024

If you want a fabulous vacation with great people and great food go to the Bella Costa Varadero- Cuba. We have been there and I tell you we love it. Beach is beautiful. The people are unbelievable very friendly and they will do a everything possible to make your stay great.

TripAdvisor users rated this property 5 out of 5

Vacations

Roving07015856175 on Dec 07, 2024

I'm Pamela, I'm a returning guest, I've been here in Bella Costa 18 years and is my second family, all the staff is excellent and professional, food and service is excelent, the beach is amazing, spacial mention to Dayagne and the team of guests relations, also Guillandy the community manager. I love this place . Entertainment team are very food and the shows every night are good.

TripAdvisor users rated this property 5 out of 5

Varadero beach

Abraham L on Dec 06, 2024

I love the beaches of Cuba, in this case I refer to Varadero beach where I always return for its crystal clear waters and good nautical services, beautiful Costa hotel that I chose for the good recommendations and I am satisfied because they have given me a wonderful attention and service, good animation good food good comfort beautiful rooms, we are very happy and eager to return.

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