WestJet Connect

WestJet Connect is our free inflight entertainment system that gives your smartphone, tablet or laptop access to complimentary entertainment and flight information as well as pay-per-usage Internet.

If your flight is on board a 787 Dreamliner aircraft, you can also enjoy WestJet Connect on the seatback screens.

WestJet Connect gives you access to:

Hundreds of hours of TV shows and movies
WestJet destination information
Internet that can be purchased for your in-flight enjoyment

Apple mobile devices running iOS 11.0 or higher
Android mobile devices running Android 7.0 or higher^*
MacBook running macOS 10.12 or higher
Windows laptops running Windows 7, 8 or 10

We are currently working to resolve an issue affecting select Android devices where media cannot be played. Known devices affected by this issue include but may not be limited to:

All Samsung S23 devices with Android version 13
Google Pixel 4 and 4a with Android version 13
Google Pixel 6a with Android version 13
Google Pixel 7 and 7 Pro with Android version 13
Oneplus 11 with Android version 13

Devices experiencing this issue will display a "Service unavailable" message when attempting to play media in the WestJet App and westjetconnect.com.

Download the WestJet app before takeoff
Once on board, put your mobile device (smartphone or tablet) into Airplane Mode
Turn Wi-Fi on and connect to the "WestJetConnect" Wi-Fi network
Launch the WestJet app and select the Inflight tab

WestJet Connect is available on select aircraft.

Check that your device is connected to the WestJetConnect WiFi
Make sure you disable power saving mode on your device
If your Apple device is running iOS 14 make sure you allow access to the WestJet app. You can find it under Settings > Privacy > Local Network

We are currently working to resolve an issue affecting select Android devices where media cannot be played. Known devices affected by this issue include but may not be limited to:

All Samsung S23 devices with Android version 13
Google Pixel 4 and 4a with Android version 13
Google Pixel 6a with Android version 13
Google Pixel 7 and 7 Pro with Android version 13
Oneplus 11 with Android version 13

Devices experiencing this issue will display a "Service unavailable" message when attempting to play media in the WestJet App and westjetconnect.com.

WestJet selects content with all our guests in mind. We place content advisories and synopses on all our films and TV shows to empower you to make choices suitable for you and your family. After you click on the movie/TV thumbnail you will see the synopsis and content advisory information located underneath the media player.

Internet is available when the aircraft is at cruising altitude.

Open the Inflight tab on the WestJet app or on www.westjetconnect.com
Internet availability is displayed at the top right-hand corner, click on it to proceed to pricing & payment options.
A receipt will be emailed to you after you have completed your Internet purchase. If you can't find your receipt in your email inbox try checking your Junk folder.

Certain apps and services are not supported when using on-board Internet.

You have the right to a refund of the purchase price of your Internet pass if the Internet connection on board your flight did not function.

To request a refund, simply contact our Customer Care Representative at 855-812-3621 (Toll Free) or email: WestjetWiFiHelp@panasonic.aero.

You will be required to provide the following info (available on your Internet pass email receipt):

Transaction number
Date of your flight
Card holder (name as printed on the credit card(s) used to make the purchase):
Last four digits of the credit card(s) used to make the purchase(s) or your PayPal registered email address - if you purchased via PayPal.

WestJet Connect

How can I access entertainment on my flight?

What devices can I use?

How do I connect using the WestJet app?

How do I connect using a browser?

Do I have to buy an Internet pass to watch TV shows and movies?

I’m having trouble accessing entertainment. How can I fix it?

Is all content suitable for all ages?

How do I purchase an Internet pass?

What are the apps and services that are not supported using on-board Internet?

Is the connection secure?

When do I have the right to a refund of my Internet pass?

Helpful links