Submit a request for reimbursement

In the event of a flight delay or cancellation that is within WestJet’s control, including for safety, for which:

Guests receive less than 12 hours advance notice, and which delays the scheduled departure by more than 2 hours

Guests may be entitled to food and drink in reasonable quantities and access to means of communication.

When recovery from a flight cancellation involves an overnight stay, guests may be entitled to a hotel or comparable accommodation within a reasonable distance from the airport and transportation between the airport and the accommodations (depending upon the circumstances and applicable legislation).

These services are provided by WestJet as long as they do not cause further delays to your travel.

In the event a guest incurs reasonable out-of-pocket expenses for such items, they may submit a request to WestJet for reimbursement. WestJet will review requests for reasonable qualifying expenses. Guests should keep and provide WestJet with the associated itemized receipts. Approved reimbursements will be communicated via the guest email address provided.

If this form is completed by the travel agent or travel arranger on behalf of the travelling guest, all information provided must contain the guest details in full. Refunds will only be addressed to the travelling guest.

For out-of-pocket expenses related to a delayed or damaged baggage incident within our control, please visit submit expenses for lost, delayed, or damaged baggage.

Once the form below has been submitted, a copy of your submission cannot be retrieved again later. We encourage you to take a screenshot or photo on your mobile device before clicking submit.

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Contact information

First name

Last name

WestJet Rewards ID

Optional

Phone number

Email address

Use the email address belonging to guest travelling, for accurate payment claim and processing

Confirm email address

Address line 1

Address line 2

Optional

City

Zip / postal code

State / province

Optional

Country

Flight information

Reservation code

A 6-digit alpha-numeric code

Departure airport

Departure date

Flight number

Optional

Final destination

Flight information

Estimated expenses reimbursement amount total

Example: $75.00

Attach all receipts

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Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS)

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Comments

Please itemize your receipts and give a detail description of the receipt you are claiming. If your receipt is not attached, your request will be denied.

Please review the following before submitting your reimbursement request:

I am eligible for compensation;
If I do not have a valid WestJet ID, WestJet will enroll me in the WestJet Rewards program on my behalf;
All mandatory fields have been filled out;
Incorrect fields will result in a delay or denial of reimbursement;
My right to claim damages, if any, under the applicable convention or under the law, is not limited by this process.

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