Overview
Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.
Resort fees include
- Internet access in room.
- Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower.
- Unlimited DVD Movie Rentals (2 at a time, in your specified tower).
- Local, toll-free, and credit card calls with no access fee.
- Discount on beach toys at the Saltwater Lagoon.
- Classes in the Kohala Spa, Subject to Availability.
- Discount on Hawaii Nautical Sailing on the Spirit of Aloha Catamaran from Anaeho’omalu Bay.
- Complimentary photo keepsake by Storibox.
- *Daily Resort Charge and inclusions are subject to change without notice and restrictions may apply.
Check in
4 p.m.
Check out
11 a.m.
Rooms
647
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Resort view
- Palace tower
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Climate control
- Lanai
- Seating area
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request, $)
- Safe
- TV
- Turn-down service ($)
Amenities
Pool and ocean
Main lobby
Nui Italian
Kona Tap Room
Kona pool
Lagoon Grill
Dining room
Kona pool rope bridge
Kamuela Provision Company
Lagoon at sunset
Pool at sunset
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Resort OK - post visit customer service VERY POOR
805SteveStokes (Oxnard, California) on Nov 22, 2024
Our visit was good, and the resort is pretty well maintained, for as old as it is. Our disappointment came after check out and we received our bill. They had double charged us for parking, by charging a Self Parking fee AND the Valet fee that we did use. After chatting with them, they agreed to remove the Self Parking fees. Their comments made me feel like I should be grateful that they fixed their own blatant error. Additionally, as a Diamond member, we should get a $36 daily food and beverage credit for items charged to our room. They did give a credit for the days we ate at Nui Italian and the Lagoon Grill, but did not give us a credit for purchases at the Coffee shop in the hotel. At check-in the agent recommended the coffee shops to us, knowing we were diamond members, and made no indication that they were NOT part of the hotel. When purchasing food and beverage items AT the coffee shop there was no indication that it was not Hilton managed, AND I was able to charge the items to my room. After talking chatting with Hilton afterward, they said it is not part of the hotel and they would not reimburse any of my F&B charges for those days. Based on how unclear this was (not obvious that the coffee shop was not part of the hotel), I would almost state that their practice here was deceptive. I am sure I am not the first visitor this has happened to. I will not be staying here again. A less than satisfied Hilton Honors Platinum Member
35th Wedding Anniversary Trip
billsF6705FJ (Algona, Iowa) on Nov 22, 2024
Absolutely gorgeous hotel and facilities. Fantastic view of the ocean and could hear the waves crashing. Staff were friendly and enthusiastic to help. The lagoon was beautiful with safe snorkeling and swimming. Breakfast daily was Hilton awesome. Dolphin quest on the property added an interesting feature. Pools were spacious and esthetic. Absolutely love and appreciate the tram. I’m not sure how this 60 plus acre property could be accessible I’d the tram wasn’t there. Took a boat ride with the nicest employee on the property as the captain. Came on the property with a bad attitude and left promising my wife we would return. We have stayed at the Fairmont and the Waldorf Hilton on Maui, the Hilton Hawaiian on Oahu. This was by far our favorite. Thank you so for the kindness you showed my wife and I.
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