WestJet Wi-Fi
WestJet Wi-Fi Presented by TELUS is our new offering that brings free, high-speed internet to every WestJet Rewards member. You can use it to stay connected to the things that matter most, whether that means using your favourite streaming apps, keeping your family and friends updated, or catching up on work just like you were on the ground.
What is the difference between WestJet Connect and WestJet Wi-Fi?
WestJet Connect is our free inflight service that gives your smartphone, tablet or laptop access to entertainment on demand, flight information, and Wi-Fi for a fee.
WestJet Wi-Fi Presented by TELUS is our newly launched partnership to bring free, high-speed internet to all WestJet Rewards members. You can use it to download your favourite streaming apps so you can watch movies and TV shows during your flight, catch up on work, or stay in touch with friends and family.
To see the inflight services are available on your flight, you can look up your flight on the WestJet Flight Guide within 72 hours of departure.
We are in the process of rolling out free WestJet Wi-Fi for the majority of our fleet. Until then, we will still support Wi-Fi via WestJet Connect, which requires guests to pay for access. We appreciate your patience as we continue to introduce new features.
How can I check if my flight has WestJet Wi-Fi?
You can look up your flight on the WestJet Flight Guide within 72 hours of departure to see if WestJet Wi-Fi is available on your flight.
Do I need to be a WestJet Rewards member to access WestJet Wi-Fi?
Yes, guests must be a WestJet rewards member to access WestJet Wi-Fi. Not a member? Create an account for free here.
How do I connect to WestJet Wi-Fi?
If WestJet Wi-Fi is available on your flight, follow these steps to connect:
- Navigate to your device settings and turn on Airplane Mode
- Connect to the WestJet Wi-Fi network
- Sign in to the WestJet app and then select WestJet Wi-Fi
Not a member? You can sign up for WestJet Rewards during your flight. Scan the QR code on the information card found at your seat and follow the steps to sign up for free.
If you have not downloaded the WestJet app, you can also scan the QR code on the seatback card and follow the steps to access WestJet Wi-Fi.
If you are having trouble connecting, please reach out to a member of the cabin crew for additional help.
When is WestJet Wi-Fi available during my flight?
WestJet Wi-Fi is available throughout the flight, starting from when you board until you disembark the plane. However, you may be advised to turn off or stow your mobile phone, laptop or other electronic devices during both take-off and landing for safety reasons.
Mobile devices such as phones and tablets should always be put in Airplane Mode during takeoff and landing.
Laptops and other larger electronic items must be stowed away during takeoff and landing.
What can I do with WestJet Wi-Fi?
WestJet Wi-Fi helps you stay connected from the moment you board. You can stream movies and TV shows on your favourite streaming apps, message friends and family, access social media, play online games, and much more.
Please note video or voice calling are not permitted, including calls made using other apps or internet services (such as VoWi-Fi or VoIP).
How many devices can I use?
You can connect up to three devices on one WestJet Rewards account.
How fast is WestJet Wi-Fi?
WestJet Wi-Fi delivers high-speed internet similar to what you would experience at home. You should be able to stream videos, play games, download apps, or scroll your feeds without interruption.