Overview
This elegant and intimate all-inclusive resort is perfect for families, couples and is a haven for scuba divers. Enjoy the countless family activities on land or dive into an ocean of fun. This hotel has something for everyone.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
169
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location

Reviews
definitely coming back
EAPerez08 on Jun 07, 2025
Food and drinks were amazing. Service was quick and staff were friendly. Room was comfortable and clean. View from our room was beautiful. Room service was quick and delicious food. Entertainment every nig...ht. Lots of activities for younger kids. Snorkeling in resort was amazing and we saw a few stingrays.
Mixed Bag of Margaritas: Our Palace Cozumel Stay
JoshJ568 (Greenville, South Carolina) on Jun 04, 2025
Okay, if you’re reading this, first of all, bless you. Second, I apologize in advance for the length, but consider this a spicy sweet mixed bag of vacation candy. I’m giving Palace Cozumel four stars, but ...with enough commentary to make Gordon Ramsay pour a mezcal and take notes. Let’s begin with what I now call The Great Cozumel Commute. It felt more like a travel-themed reality show than a transfer. Our four-year-old was up at 3:30 am. Two flights. A one-hour bus ride. A slightly heroic two-block walk with bags and a small child. A 30-minute ferry ride. Then a taxi. It was like a poorly organized obstacle course designed by someone who hates parents. Zero out of ten, would not recommend. But then we arrived and cue the sigh of relief. Cold towels, cheerful check-in, and a smiling blue Piña Colada for our kid, which honestly bought the Palace a lot of grace from the tiny human. The remodel? Stunning. Think LeBlanc Cabo’s chic little sister. Beautiful architecture, massive rooms, clean lines, and intimate vibes. Just perfect. Food and drinks? More Moon Palace than LeBlanc, but hey, that’s also the price point and we knew what we were getting into. My favorite cocktail was a mezcalita with a dash of strawberry. Perfectly balanced, not too sweet, and full of flavor. It made me feel like I had my life together again. Now let’s talk about the part where things get spicy. Enter Rafael. Cue villain music. We’re Palace members, we’ve visited five times, and we specifically came to not do a sales presentation this time. We needed rest. We needed family time. We needed margaritas without manipulation. Unfortunately, Rafael came in hot. He pressed. And pressed. And then he weaponized the spa. Yes, really. Our contract said 50 percent spa credit. He told us 20 percent. Then offered 50 percent only if we did the presentation plus a tax discount. I wish I were kidding. We said no multiple times. He persisted multiple times. Eventually, like overtired toddlers, we caved. After that, the spa booking took 90 minutes. Then we headed to the playroom and were hit with some serious side-eye energy. The orientation felt less like a welcome and more like we were being interrogated on hidden motives. The staff member told us at least seven times that they weren’t a babysitting service, which we were very aware of. We weren’t trying to drop our kid off and vanish into the jungle. We’re not monsters. But the way it was delivered made us feel like we were going to leave him, change our names, and flee the country. It just wasn’t the warm fuzzy start we were hoping for. Thankfully, by day two, everything was smooth sailing in the playroom and our son was treated with kindness and joy. But that intro? Oof. Felt like we were on trial. Then came Momo. Oh, Momo. We’ve had amazing meals at other Momo restaurants within Palace Resorts, so our expectations were high. This one? Let’s just say our server vanished for 20 minutes, our order got lost somewhere in the kitchen vortex, and the seafood tasted like it had a full identity crisis. Not fresh, not flavorful, and not the Momo magic we remembered. But then, like a plot twist in a feel-good rom-com, days two through four were chef’s kiss perfection. The pool was phenomenal. We found our rhythm. The mezcalita continued to be the drink of choice. Balanced and beautiful. Vacation in a glass. Now let’s talk about the world’s weirdest massage. It was allegedly the number one recommended treatment, but I’m convinced it was secretly part of a prank show. There was oil, feathers, chanting, eagle jaguar snake symbolism, and a surprise flute solo. By the end, I wasn’t sure if we’d been healed or prepped for a Mayan sacrifice. I was whispering prayers to the Lord for forgiveness and wondering if my soul had just been bartered. Still, ten out of ten for dinner party story potential. Now for the culinary highlight. The Italian restaurant. Normally, I avoid resort Italian food like the plague. I come from a loud and proud Italian American family and I have high standards. But this place was a delightful surprise. The service was impeccable. Ivan, the manager, is someone I would hire in a heartbeat. His leadership and hospitality are something Palace should be very proud of. The entire team exuded joy. The host greeted us like long-lost family. Eddie the sommelier was amazing. We produce wine ourselves and were honestly so impressed. He served us a beautiful Mexican wine that made us feel seen and celebrated. We went twice. Both times, we left glowing. So you might think this story ends on a high note. It does not. Just when I thought the drama was over, Rafael reappeared. At the pool. Then in the lobby. He asked us to move our ferry time so we could attend a four-hour presentation. I looked him in the eye and told him he wasn’t going to ruin my vacation again. I went to customer service to express how frustrated I was and asked to pay the taxes out of pocket, use our extra resort credit, and be released from the presentation. I wanted a clean break. Instead, I got a guilt trip about how hard it is for the sales employees who have to ferry over. As someone in hospitality myself who just finished a month of hosting well over 10,000 guests, I found that wildly manipulative. Good hospitality is built on trust, and trust is what keeps guests coming back and spending money. Ours was fractured. And that doesn’t just hurt guests. It puts more stress on your staff. Lindsey from California, our actual sales rep, was lovely and incredibly professional. But even she was clearly upset that we’d said no and had still been pushed into it. That made her job harder, and it wasn’t fair to her either. We went. Begrudgingly. And you know what? The sales team, aside from Rafael, handled it beautifully. Lindsey understood immediately what had happened and treated us with so much care and respect. The rest of the team stuck to the 90 minutes, and half of it was breakfast. It was the one redeeming part of the timeshare saga. In summary, I’m giving this a four because the hotel, the people (most of them), and the vibes are worth it. But that missing star? She’s floating somewhere between Rafael’s clipboard and that haunted jungle massage. Palace Resorts, you have something beautiful here. But please cut the pressure. Trust your hospitality, your people, and your product. They’re worth it. And your customers, especially the ones who keep coming back, deserve to feel celebrated, not hunted. Still hopeful, still salty, and still sipping mezcal, A loyal but slightly weary Palace member
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