Overview
This elegant and intimate all-inclusive resort is perfect for families, couples and is a haven for scuba divers. Enjoy the countless family activities on land or dive into an ocean of fun. This hotel has something for everyone.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
169
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room wine
- Liquor dispenser
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room wine
- Liquor dispenser
Amenities
Lobby render
Reception render
Reception render
Lobby Bar render
Bugambilias Restaurant render
Flamingos Restaurant render
Momo Restaurant render
Spa - render
Beauty Salon render
Beauty Salon render
Playroom render
Playroom render
Playroom render
Playground render
Playground render
Gym render
Gym render
Aqua Safari render
Location
Reviews
TripAdvisor Traveler Rating
Unless You Have A Gray Wristband Do Not Expect First Class Service
islandgull (richmond tx) on Nov 10, 2024
We have stayed at the Cozumel Palace several times always booking a high room category....usually the honeymoon suite with amenities. My husband is an avid diver and we have loved the small resort vibe there. Two things happened on our recent trip that may cause us to never stay there again. Upon Checkin, we needed to complete my spa booking and his dives. Were guided to a man who was our "coordinator" and was told he could do this for us. He was nothing more than a salesman wanting us to attend their presentation. We told him we were not interested....he kept pushing us and would not take no for an answer. I finally had to get ugly and told him NO under no circumstances were we attending that...his reply "why not". When he finally got the picture, we told us to go to another desk....did not and was not interested in helping us book anything. A bad start. Guess our number one complaint was the way we felt like we were "second class citizens" if we did not have a gray wristband. Not once...not twice...but three times at the lobby bar, the bartender was in the middle of making drinks for us. A gentleman walked up with a gray wristband. He STOPPED making our drinks and waited on the other guy. Now, that is not the employee's fault....that is management's fault for teaching them to do that. It is inexcusable, frustrating, and disappointing and we let them know it. I fully understand "privilege" but never has it been so blantantly slammed in my face. Before I close this I do want to say that it saddens me to write this review. The people that are employed there are some of the nicest and most gracious people in Mexico (Abraham, Marcus, and Sylvia come to mind). The bedding and pillows in the room are so comfortable and the rooms are impeccably clean. This is a strange comment...but never have I smelled better toilet paper in my life...what do they put on that stuff? It is a great location and I feel safe taking a taxi to town while my husband is diving. It makes me sad to feel the need to search elsewhere.
My favorite destination
gregg s on Nov 04, 2024
I have stayed at this resort several times in the past and want to keep coming back. Everything about this experience was a solid 5 stars. The staff is super friendly and by the end of my stay knew my habits. Ivan, Karina, Jared, Joel, Antonio, Paola, Isaiah, Hannah and all the others have became my friends and took exceptional care of my lady friend and I. The pool is great and we loved the Spa. Not sure what kind of beds they have but it's like floating on a cloud. I am coming back for another visit soon.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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