Overview
This elegant and intimate all-inclusive resort is perfect for families, couples and is a haven for scuba divers. Enjoy the countless family activities on land or dive into an ocean of fun. This hotel has something for everyone.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
169
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room wine
- Liquor dispenser
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Slippers
- Turndown service
- TV
- In-room wine
- Liquor dispenser
Amenities
Lobby render
Reception render
Reception render
Lobby Bar render
Bugambilias Restaurant render
Flamingos Restaurant render
Momo Restaurant render
Spa - render
Beauty Salon render
Beauty Salon render
Playroom render
Playroom render
Playroom render
Playground render
Playground render
Gym render
Gym render
Aqua Safari render
Location
Reviews
TripAdvisor Traveler Rating
Palace CANCELLED my room reservation 3 days prior to my departure.
Jeff V on Nov 09, 2024
I booked a vacation for this Nov with a certificate I bought the last time I was at the resort. Traveling with 2 other couples, had spa treatments booked, 2 dive trips booked, and an atv tour. The hotel contacted me via email 3 days before my departure from Atlanta and they told me that they cancelled my reservation due to room renovations not being completed. This is criminal as far as I’m concerned! I will never visit a Palace property again and I would recommend not staying with Palace resorts. Needless to say, they would not reimburse me for non cancellable non changeable airline tickets for my wife and I and the deposit I paid a pet sitter to stay with my dogs for the week.
My favorite destination
gregg s on Nov 04, 2024
I have stayed at this resort several times in the past and want to keep coming back. Everything about this experience was a solid 5 stars. The staff is super friendly and by the end of my stay knew my habits. Ivan, Karina, Jared, Joel, Antonio, Paola, Isaiah, Hannah and all the others have became my friends and took exceptional care of my lady friend and I. The pool is great and we loved the Spa. Not sure what kind of beds they have but it's like floating on a cloud. I am coming back for another visit soon.
Vacation Offers
-
Kids and teens aged 0-17 stay, play and eat free at select all-inclusive Palace Resorts in Mexico and Jamaica.
Riviera Maya, Cancun, Cozumel, Ocho Rios - Runaway Bay, Montego Bay
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