TripAdvisor Traveler Rating

Osmy at the bar is a true gem. He made us some amazing drinks and chatted with us about Belize. He curated the whole drink menu and was very knowledgable about our drinks. He made us a couple drinks off the menu and they were amazing. 11/10 would go back for a cocktail everyday

Beautiful resort with clean beaches and amenities. Lots of additional activities. Everyone was helpful and friendly. I would highly recommend to everyone.

Hotel setting is lovely - beautiful beach and grounds; loved the beach games and water sport equipment available. The villa was also very well laid out, especially for a group, but ultimately it was hard to justify the cost with the service and issues that arose. Biggest problem was that our hot water did not work every day of the trip. They would send someone to “fix” it and just seemed like they spent a lot of time tinkering without actually addressing the issue - general vibe from staff was they just could not be bothered to properly fix it. WiFi also did not work in the villa except in the kitchen - not a huge deal when you want to spend most time on the beach, but tough because cell service was also really poor. Lastly, highly recommend avoiding the hotel restaurant - poor quality, poor service and overpriced; lots of good spots walking or in town. That said, they have a pizza oven at the pool and the pizzas were quite good for daytime nosh! The setting is quite beautiful with lots of potential for the hotel, but service and quality lag especially when they are charging the nightly rates that they do.

Enjoyed a wonderful meal at the Itzana bar with my new bartender friend, Osmy. He recommended the scratch made cheesecake along with a flaming coffee bean sambuca to pair with it for dessert. Perfection. Thank you so much. Can't wait to return.

Great times even with a tropical storm. Staff was friendly and the amenities were clean and fun! The troops were spacious and the sunrise over the ocean was breathtaking. The pool is huge and the paddle boarding was fun! All that with great food options at every meal.