Overview
The Iberostar Selection Paraiso Maya Suites resort is located on a beautiful white sandy beach in Playa Paraíso, between Cancun and Playa del Carmen in the Riviera Maya section of Mexico. This all-suites hotel is surrounded by gardens and Mayan architecture. The lobby bar is a replica of Chichen-Itza pyramid!
Exchange Privileges: Guests may access the services and facilities of the Iberostar Selection Paraiso Lindo, Iberostar Waves Paraiso Beach, Iberostar Waves Paraiso Del Mar, Iberostar Waves Tucan, Iberostar Waves Quetzal and Iberostar Waves Cozumel (transportation not included - without charge (09:00 to 18:00 hrs*)
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
434
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized water sports
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Living room
- Sofa
- Sitting or Living Area
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Living room
- These rooms are situated closer to the beach with a slightly larger room
- Sitting or Living Area
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, and 2 double beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Microwave
- Connecting rooms
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 2 double beds, or 1 king bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 4 adults
- 2 double beds, or 1 king bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Coffee maker
- Mini-bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- TV
- Balcony or terrace
Amenities
Beach
Beach
Lobby
Pool
Kids Pool
Cafe
El Rancho
La Marina
El Tapatío
Location
Reviews
TripAdvisor Traveler Rating
Do Not Even Consider
Violet K on Apr 24, 2025
I would like to start off with the only positive, which is the lobby, the resort, the pools, the rooms are beautiful and clean. #1, We arrived and when we checked in we were informed that they have 2 rooms... but only king beds. I booked a king room and a room with 2 double beds on the same floor due to children and a medical condition. (Medical note presented as well). This vacation was booked months in advance so there is absolutely no excuse. This is not acceptable, Marco informed us that they do not guarantee anything at anytime. I immediately asked for a manager who was just as rude. She informed me that if she can accommodate us it would be on different floors or different buildings. My answer was NO. We felt as if she was paying for our vacation as Marco just stood there smirking. After an hour of this and becoming aggravated we were told to come back in an hour or so and she will she if anything becomes available. When I came back after an hour they were still being difficult so I immediately called IHG and corporate, a miracle occurred and they found 2 rooms 10 rooms apart. We arrived at 11:00am and instead of enjoying the resort, the vacation I had to deal with this UNNECESSARY aggravation until 4pm. Absolutely disgraceful way to start a vacation. #2, Next course of aggravation: My daughter in law went to make reservations for the steakhouse and the Japanese restaurants, she was informed that without a room number she cannot make a reservation. Ok, so we had a room number at 4:00pm and went back to make the reservations only to be told both restaurants are booked throughout our stay. Now I am fuming from all these lies. Again, not acceptable. The next morning I began to address this matter instead of having breakfast or enjoying the pools. Met Tony at the concierge who stated he will take care of it all for me. (tipped him generously and he disappeared). I kept going back and forth and met David who said it will be done (tipped him) he disappeared as well. Spoke to Mariana who stated it was out of her control. Finally I called corporate again and met Raul who got us into the steak house but not the Japanese. Called corporate again and was told to go to the concierge of the building we are staying at. I did and met Alexis who already knew everything that was going on. By some miracle he was able to immediately get us in for 6pm the next evening. Another unenjoyable morning with aggravation until late afternoon. FYI: Neither restaurants were at full capacity at all. Steakhouse was empty for the 2 hours we were there. (VIDEO TO PROVE). Food was just ok at best all over. Resort is way way to massive, shows not good at all, drinks horrible (watered down). The talk of the pool among all the guests was rooms not being accommodated and reservations at the restaurants. I will never recommend this place. Actually, I will let people know not to consider this resort. My apologies for the long review but everyone needs to know.
Bad Customer Service
Russel S on Apr 23, 2025
We had an awful paint smell in one of our rooms. They didnt do anything to correct the situation. We had small children that all had to pile into one room. When we brought it up as we were leaving, they... basically said oh well. How this whole situation was handled was completely unprofessional
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