Active Advisories
After purchasing a ticket, the guest should visit to create a profile (if you do not already have a profile), and, using the confirmation number that WestJet Vacations will provide, link the ticket to the profile and then make park reservations.
Overview
Palm Shaded courtyards and Spanish-style haciendas create the perfect climate for relaxation. Guests can soak up the sun or splash in the pool, designed as an archaeological dig site with a five-storey Mayan pyramid. Accommodations are themed with colourful plazas and picturesque vistas reflecting the beauty of Mexico and the American Southwest.
Resort type:
Moderate
Check in
3 p.m.
Check out
11 a.m.
Rooms
1921
Inclusions
- Guests MagicBand or Card allows guests to charge purchases to their room and purchases can be delivered directly to their room.
- Any guest celebrating a special occasion while staying at any Walt Disney World Resort hotel may request to receive a Disney Character voicemail message on their in-room phone. Occasions for Character calls can include birthdays, romantic celebrations or any other special events.
- All Disney resort transportation is included within the grounds, including motor coach, ferry, and tram.
- Extended Theme Park hours, known as Extra Magic hours
Rooms
- 2 queen beds
- Views of the courtyard or parking lot
- No more than 4 guests in the room
- 2 queen beds
- Views of the courtyard or parking lot
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Room service
- Safe
- TV
- Pack 'n Play playard available upon request
- Fridges can be provided on a request basis only and will be based on need priority.
*Rooms can accommodate up to 5 guests per room if one guest is under 3 years of age. 5th person will be accommodated in a crib. Please contact WestJet Vacations at 1-877-737-7001 to book.
- 2 queen beds
- Views of the lake or pool
- No more than 4 guests in the room
- 2 queen beds
- Views of the lake or pool
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Room service
- Safe
- TV
- Pack 'n Play playard available upon request
- Fridges can be provided on a request basis only and will be based on need priority.
*Rooms can accommodate up to 5 guests per room if one guest is under 3 years of age. 5th person will be accommodated in a crib. Please contact WestJet Vacations at 1-877-737-7001 to book.
- 1 king bed
- Views of the courtyard or parking lot
- No more than 2 guests in the room
- 1 king bed
- Views of the courtyard or parking lot
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Room service
- Safe
- TV
- Pack 'n Play playard available upon request
- Fridges can be provided on a request basis only and will be based on need priority.
*Rooms can accommodate up to 5 guests per room if one guest is under 3 years of age. 5th person will be accommodated in a crib. Please contact WestJet Vacations at 1-877-737-7001 to book.
Amenities
Exterior
Exterior
Lobby
Feature pool at night
Barcelo Lounge
Three Bridges Bar and Restaurant
Toledo private dining
Location
Reviews
TripAdvisor Traveler Rating
Not the best Disney hotel
colourfulexplorer (Sheffield, United Kingdom) on Mar 21, 2025
We stayed here on our holiday and sadly we wouldn’t return. The hotel grounds are lovely and very spaced out. It’s a huge hotel which I think doesn’t contribute to the personal touch we’ve experienced in o...ther Disney hotels we’ve stayed in. It was over priced for everything and we got the feeling the staff, although nice, viewed you as just money walking through the door. We paid for an upgrade as a treat and got a lovely car park view which was terrible. The hotel would be perfect for some but not us I’m afraid, just our personal opinion of course.
Get keycards at the front desk since the app doesn't work!
Connecticut814 (Greenwich, Connecticut) on Mar 17, 2025
We are seasoned Disney Vacation Club travelers and have stayed at every DVC deluxe resort over the years. This was our first experience at a non-deluxe Disney property, and unfortunately, it did not meet e...xpectations due to several operational shortcomings. We arrived at the resort around 9 AM after a cruise and were informed that while our room was not yet ready- which we expected - we could park and take Disney transportation to the parks. Around 4 PM, we received a text stating our room was ready and that we could use a MagicBand or the app’s "Unlock Door" feature to access it directly. After arriving back to the property from the parks around 9 PM, we got our car to go directly to our room as instructed. We were in the Casitas part of the resort. Upon exiting the main parking area, you are taken to yet another security gate with NO INSTRUCTIONS to guests on how to use it! I have no idea why Disney expects guests to know how to operate their security gates with no signage but here we were. There was a keypad that had the word "Guest" in black lettering on tape on it. We assumed this was for us to use - but again, no sign, no instructions. We have stayed on different Disney properties many times before so we assumed that you hold the phone to the pad and click "unlock door." After trying this about seven times (and with a line of angry cars assembling behind us) we had to call security. The security personnel questioned our legitimacy as guests and asked for our room number, which was not immediately visible in the app. With poor cell service at the gate, they had to verify our reservation by name, all while a growing line of frustrated guests and buses formed behind us. After a lengthy exchange, security reluctantly let us in, advising us that we should have checked in at the front desk for physical keycards—despite the app instructing us otherwise. If Disney is aware that the app is unreliable, why not proactively inform guests to pick up physical keys upon arrival? They said we should have gone back to the front desk to get physical keys since the "app doesn't work all the time." So, just to confirm, they know the app doesn't work, we arrive at a gate with no instructions, but we were supposed to know to put the car in reverse, drive back to the front lobby to stand in line to get keys? What kind of magical experience is this? The resort is massive, and the app’s "directions to room" feature also failed. Navigating the property late at night with poor signage made the experience frustrating. When we finally reached our room, as feared, the "Unlock Door" feature did not work. This left us stranded outside at 9:30 PM, with our luggage, waiting for assistance. After calling the front desk, a staff member arrived 15 minutes later with keycards but this was immensely frustrating. The room was clean, but the bathroom has a motion sensor FAN that activates when you walk close to it and it was broken and sounded like a jet engine. You could hear it from outside the room, it was that loud! We requested two blankets upon check-in, and the staff assured us they would arrive "in a few minutes." An hour later, they had not arrived, and exhausted, we canceled the request. You can imagine my surprise when 25 minutes later, we get a loud knock on our door. We were sleeping, so we tried to ignore it, but they kept knocking. Any guesses on who it was? Housekeeping, with the blankets we had requested, that never showed up, that we cancelled the request for. We did not appreciate being woken up like this at what was now well past 10:30 PM. As far as a good nights sleep, Disney (and other hotels) would do well to note that a party of (what sounded like) eight, should NOT be on the top floor. We were on the second floor and the party above us was RIDICULOUSLY loud until 12:30 AM the next day. Kids jumping off beds onto the floor at midnight - this should not be happening. I understand that the hotel cannot control rude guests but they can control where they put large parties. The next day, we returned from the parks to find that housekeeping had not replaced our towels or done any cleaning - and that no one showed up to fix the fan. A manager attempted to call us but did not leave a direct number. When we called back, we were routed through multiple departments for 20 minutes before reaching the right person. The manager was understanding and offered a partial night’s credit, which we appreciated. However, he confirmed that Disney is fully aware of the "Unlock Door" feature’s frequent failures due to inadequate Wi-Fi coverage. Given Disney’s $178 BILLION dolar market cap, it is baffling that they have not resolved this with Wi-Fi extenders. And quickly. If the issue persists, guests should be informed BEFORE arrival that they will need to visit the front desk for keycards. This experience fell well below Disney’s usual standards. The lack of clear instructions, repeated technology failures, delayed service, and poor guest communication were frustrating and avoidable. Simple solutions—such as better signage, improved app functionality, and faster response times—would significantly improve guest satisfaction.
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