TripAdvisor Traveler Rating

First of all it was just a day pass . Second the resort has a great ?? swimming ????? pool ??. Third the poolside restaurant was great ??. Fourth the resort has two great ?? beaches. Fifth the resort has... nice ?? gardens . Fifth the people who work at the resort are very nice ??. Lastly, this resort has second best lobby on the island ??? after the Sandy Lane resort.

We stayed here for one night before departing on a cruise. Whilst the hotel is handy for the cruise terminal it is tired dated and is let down by really poor customer service. The views were nice and the b...ed comfortable, the service in the beach bar and restaurant was bad. Getting served in the first place is a challenge and then food and drinks are delivered with a shrug and requests for things like sauces and milk for coffee are noted but the requested items never arrive. Milk and sugar for drinks seem to be a particular challenge - I waited 20 minutes for milk & sugar at breakfast and in the beach bar, I certainly wouldn't stay here longer than one night and, if travelling again, will definitely stay elsewhere. VERY expensive for what it is and, I think, trading on brand reputation rather than the hotel itself.

We had high hopes for this being a Hilton hotel, but were sadly disappointed! The hotel is aging and needs updating! Paint pealing, carpets coming up & frayed, etc. The cleaning staff was different each da...y, who did the minimum, sometimes coming after 5PM (one gal was on her phone the whole time). Half our vanity lights were out when we arrived, so when the maintenance staff replaced the bulbs, the dust, bugs & pills were all over our things (toothbrushes, etc). Also the main pool was so filthy you couldn't even see the bottom of the pool (the other pool was closed for maintenance)! We almost skipped the Friday night Fire show, but it was the best part of the week! Fun to see! We had drinks & appetizers at the pool-side restaurant, both were mediocre. There's not much for outside eating places nearby but we did eat fish sandwiches 3x at Cuzz's, since it was close & cheap. Walk down early in the morning to Pebbles Beach, next to the hotel, to see the race horses swimming. There's lots of people taking pictures & you can ride the horses for a fee. We went to celebrate our anniversary, but don't think it was worth the price we paid to stay there.

We were a little disappointed when we first arrived as the elevator we got into was not the nicest. The hallways could also use a little update. However, once we entered our room and saw the beautiful view..., everything else changed on opinion. The pools are beautiful, and we spent hours floating around on our pool noodles. We tried the restaurants and the food was great. Loved the fries the best. The Staff at the cafe were the best. Always with a smile as we had to start with a coffee and a snack. Our room attendant Sharone, probably spelled wrong (which I apologize for) made sure our room looked like we just checked in. Yes, a little late in the day, but we realize that the checkouts have to be cleaned first. If I asked for anything, she always made sure we had enough. We would definitely stay there again, and hope we can get back one day. Thank you all for a great week.

We have been going to this Hilton for over a decade now, and we've always loved it as it is reasonably priced (we always find good deals when booking in advance), it's perfectly located in Barbados (at the... edge of South/West coasts), has excellent service, great rooms, great views, great pools and a great and relaxed beach (although maybe not the best for swimming). On this trip as Gold members we were upgraded to a beautiful Superior Sea View room (although we also like the bay view rooms), but the best news was that now Gold members get the full buffet breakfast complimentary. The Hilton is renowned on the island for its buffet breakfast and making it complimentary for Gold members is a big deal, instead of the limited Continental breakfast offered in the past. Like it can happen at any hotel, we had an issue with our AC unit on the first night, but their engineer came that same night, and spent quite some time to make sure it was fixed perfectly. Issues can happen anywhere, but it is this kind of service that makes a difference. I'd like to mention as well that in past years we didn't have the best experiences dining at the hotel's restaurants, so we prioritised dining out, which is always a good idea as Barbados has plenty of good options. But this year we noticed the menu had changed at the Lighthouse restaurant, so we gave it a shot for a family gathering (party of 6), and it was absolutely delicious for everyone. It was really great to see that our favourite hotel in Barbados is even better than ever before, thank you! Special thanks to Adrian (at reception), who was extremely helpful during our stay, helping with our upgrade and other arrangements, and who seems to enjoy the same nearby roti shop we do!