TripAdvisor Traveler Rating

As the owner of a dive shop we took 20 people to the Plaza Beach Resort. This was our 2nd trip there in the past 8 months. One of our customers had someone break into his room and stole his dive computer... & mask. The hotel denied anyone on staff went in and refused to give him a print out of the card swipes to his room. It was his first night there and if I had not taken a spare computer & mask it would have been a bigger problem. They questioned his integrity and said they questioned he even brought a mask and computer! Their not accepting responsibility means that I will NEVER take a group there again.

I had an absolutely terrible experience at the Plaza Beach and Dive Resort. During my stay, someone broke into my room and stole over $1500 worth of my dive equipment, including my dive computer. When I re...ported the theft, the staff was shockingly unhelpful. After reporting this to the front desk, I did not hear from management, security, or anyone, until 2 days later when I went back to the front desk and ask for an update. After finally speaking to management, instead of taking the situation seriously, they dismissed my concerns and suggested that I must have left the door open or even blamed me for possibly forgetting my equipment at home, questioning my integrity and honesty. Not only did they show a lack of care or concern for my stolen items, but their rude attitude made the situation even worse. I expected at least some empathy or support during such a distressing experience, but I received none. The hotel clearly prioritizes profits over guest safety and satisfaction. I would not recommend staying here at all. Save your money and find a place that values its guests!

Booked a 2 bedroom room on Expedia. It was just recently constructed- clean, modern, spacious with even a small kitchen, washing machine and large patio. Beds were very comfortable and the AC unit quiet a...nd more than sufficient. Room was cleaned nicely daily. Pleasantly surprised that our booking was all inclusive for meals. The food here was superb with fresh fish, fruit and an impressive desert selection. Construction is ongoing. So there is some noise and some of the rooms need renovating. Common areas such as pool, lobby, and dining area carried an appealing modern island decor. The small reef just outside the hotel was easily accessible and contained a good variety of fishes. Great place to learn to scuba as the waters were calm and there is a separate dive pool. I would recommend this hotel.

The room Grand Suite is fabulous! The new restaurant area and the food quality as well. Some tables are to high for the corresponding chairs, though And the facilities in general kind of aged, though. Addi...tionally, refurbishing ongoing. Reception information was not reliable in several cases.

Resort was very nice. As mentioned in other reviews, the older portion of resort could use updating which I believe will be done within the next year. Rooms were clean and comfortable. Food was fresh a...nd drinks were great. Pool and views were excellent. All staff was friendly and helpful.