TripAdvisor Traveler Rating

This was our first visit to this resort as a family of 3. We have travelled every winter to different all inclusive resorts throughout the Caribbean. We booked the Preferred Club Ocean view room. Pros: - ...Food quality and selection was the best we’ve ever had - No reservations needed for restaurants - No towel cards needed - Large room and bathroom - Staff very friendly and attentive - Room view was amazing - 30 min to airport - Small quiet resort for families Cons: - Very windy some days. The wind affects the temperature and umbrella use. It was also loud at night with wind howling - Pool not heated - Small beach We enjoyed the preferred club vista prime restaurant and lounge but not sure if it was worth it because we couldn’t experience anything else with our daughter being under 13.

We stayed for six nights in mid-March 2025, expecting a high-end, all-inclusive experience. What we got was a frustrating, subpar resort riddled with problems. The worst offense? A disgusting sewage smell... that drifts toward the ocean when the wind blows. Absolutely revolting. Poolside? Forget about it. At 10:30 AM, we stopped at three towel stations—all empty. Staff casually told us to wait 20 minutes for more towels. How does a “luxury” resort run out of towels before noon? Want to relax on the beach? Good luck. There are only 8 lounges available for general guests, while 37 are reserved for “preferred members.” If you’re not “preferred,” you’re stuck scrambling—or pretending to be one just to get a seat. And even if you do, the beach is narrow, covered in seaweed, and constantly being cleared by workers. The food? Absolutely unacceptable. One night, the buffet served a catering tray of raw chicken. Another night, the “themed” party featured grilled meats that were burnt beyond recognition—after a 30-minute wait. Want a dinner reservation? Think again. Only one of the eight restaurants accepts reservations, and you can only book same-day, between 3-5 PM, via the app. Staff can’t even assist. If you’re not waiting at a restaurant’s doors right at 6 PM, prepare for a 30-45 minute wait. Oh, and the dress code is a joke. My husband was told he couldn’t wear a tank top to breakfast because of “dress code rules,” yet women can walk around in see-through cover-ups. What kind of arbitrary nonsense is that? Bottom line: This resort is all about appearances, but the reality is mismanagement, poor service, and a total disregard for guest experience. The only saving grace? The staff—polite, hardworking, and doing their best despite the resort’s failures. Save your money. This place is a complete letdown.

This was our 4th visit, always a great time and service at Vista. We came to relax and enjoy ourselves. With all the great staff, who could ask for anything else. Shout out to; Roof top bar Guadalupe barm...aid Blue water Chef Armando German Captain Rodrigo Juarez Oscar server Juan server Mario server Edgar server Vanessa Hostess Norma Soberanis / Bluewater Manager of restaurant Preferred member services Maria Dominguez Himitsu Umberto server Vista prime Jose Porto Fino Jose Aguilar Adam Ruz Sommelier Brayan bar + food manager. P.S. the room was fab

The variety of food was amazing, the atmosphere welcoming and the overall experience fantastic. Alvin and Dania were fantastic and took care of everything. Drinks were constantly coming and they also wer...e so very personable. The yoga instructor the palapa with @erickamontantafitness was incredible. She catered the workouts to the needs of those in the class and her passion and energy were undeniable.

We spent eight days at the resort last week and had an absolutely wonderful time—truly the perfect family getaway with small kids! Our son loved the kids' club so much that he wanted to go every evening fo...r dinner, giving us adults a well-earned break. He’s usually a bit shy with new people, but the staff made him feel right at home from day one. The entertainment team, especially Ruby, went above and beyond to make his experience special, even letting him be an "assistant" aerobics instructor—a highlight of his trip! The amazing ladies at the kids' club even made him a personalized name tag, which he was so proud of. Our room was spotless, with both morning and nightly housekeeping service that kept everything fresh and comfortable. The food was varied, flavorful, and consistently delicious. Having visited many resorts in Mexico—Playa del Carmen, Ixtapa, Tulum, and Puerto Vallarta—across different brands like Riu and Club Med, we can confidently say that Dreams has been our favorite by far. We will definitely be back! (One thing that wasn't great, is we didn't realize Cancun can be quite windy in March, so there were a couple days when the wind was a bit much.)