TripAdvisor Traveler Rating

We enjoyed our stay here. The employees were very friendly and helpful. This was the best service I have ever received in Cancun. The food was delicious and there were a decent amount of options. We also ...appreciated the cleanliness of all the restaurants. The room was spotless. The pools were nice but they always seemed to be pretty full. The beach was not the nicest but there are lounge chairs and wait staff there as well as a beach bar. The resort had a fun atmosphere overall and I would recommend it.

Staff is super friendly, helpful and professional. This resort is family oriented, and a great place to relax, be pampered or go off on excursions. The rooms are cleaned twice daily and very comfortable. F...ood was delicious and plentiful. Beverage options from coffee to smoothies and cocktails are numerous and readily available. Staff goes the extra steps to accommodate. We had a lovely time.

Great Family resort. Everything we experienced was great. The food was amazing and the service was exceptional. We did not upgrade to preferred due to traveling with 4 children. Note-This is a FAMILY resor...t. If you are looking for a place without children, this is not your place. Our kids really enjoyed all of the access they had to everything from the pool to the game room. We would return.

Pros: Rooms (modern, clean, impressive), restaurants (great food), pool area (fairly large, the building blocks the wind which is nice, it also blocks the sun after 5pm unfortunately too), coco cafe (good ...coffee and treats), close to ferry to visit Isla Mujeres (highly recommend) Cons: Buffet (not very good, not much selection), beach (not very big or room to swim), price of golf and excursions (overpriced), being pestered to signup for the timeshare (staff is great otherwise).

This is more of a hotel than a resort. Very small with limited activities. Was there as a family, with kids ages 10,12,14 and 16. Resort is a giant wind tunnel so be prepared for your glasses to tip over. ...Beach is not great by any means, should have stayed near the hotel zone for a better experience