TripAdvisor Traveler Rating

We just returned from another fantastic week at the Grand. Edwin(concierge), Jorge(butler) and Richard(pool concierge) made our trip memorable. I can’t say enough about Jorge, he was always there for us. M...y wife and I like to move from pool to pool. Richard would always find us even if he wasn’t working in that area to make sure our trip was going well. In conversation, he mentioned he may be up for a butlers position. Being a Resident for over 12 years, the Palace would be lucky to have Richard in that position. Les Neal

Loved all the restaurants this hotel had inside oh and the buffet was awesome and the smell oh my God the smell is amazing I can't get that smell out of my head I can't wait to go back next year and smell ...that smell as soon a s you walk in the smell hits you like a ton of bricks.....

We were treated with such attentiveness that we felt like we were the only guests at the resort! Thanks to Vanessa, our Residence Concierge, the advance reservations process was a complete success. Our B...utlers, Adriana and Gabriel, saw that all our wants and needs were addressed. Each detail was carefully curated by the staff. My morning visits to Boulangerie were anticipated by the staff and my specific requests were met with a smile. The spa was wonderful as always and we were pampered for sure. The food and beverage was excellent and we ended each meal fully satisfied. Our overall experience was a 10 out of 10. We have been returning multiple times a year, three weeks at a time, for over twenty years and are so happy that we made the decision to become members. Thanks to everyone at The Grand at Moon Palace.

Had a great trip, third time at Moon Palace The Grand. First time experiencing Nativo. It was an amazing experience. The folks are so knowledgeable about coffee and chocolate and welcoming to share that kn...owledge and enjoyment with others.

This was another fabulous trip, and our concierge, Mariana, was an efficient, courteous asset. The Moon Palace offers sooo much great food, entertainment and relaxation. Highly recommended! If you need a m...assage therapist, ask for Laura Castro. I hope she is still there next time I go back.