Overview
The 24-hour, all-inclusive Occidental Tucancún features 339 rooms and suites with views of the Caribbean Sea or Nichupté Lagoon, up to four restaurants, five bars, three pools, a spa offering rejuvenating treatments, daily entertainment and activities, nightly musical shows and more. Premium Level accommodations offer spectacular views, unlimited access to specialty restaurants, complimentary room service, and much more. Venture out and explore the nearby Del Rey archeological Mayan ruins or the legendary nightlife of Cancún.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
339
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly shows
- Mini Club
- All gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Lagoon view or Boulevard view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Ceiling fan
- Connecting rooms available (subject to availability)
- Lit make-up mirror
- Smoke-free
- Balcony (subject to availability)
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Concierge service
- Seating area
- Smoke-free
- Bathrobe and slippers
- 24 hour room service ($)
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe ($)
- TV
Amenities
Lobby
Lobby bar
Pool
Pool
Pool
Trattoria Restaurant
Claraboya Restaurant
Mirador Restaurant
Snack Bar
Gym
Location
Reviews
TripAdvisor Traveler Rating
Wanted to really love this place but……..
358mindyd (Maumelle, Arkansas) on Jul 13, 2024
We travel all over the world and I try to always give places the benefit of the doubt and I really wanted to love this place but the negative outweighed the positive. The Good: Even with a group of 10 with several rooms, check in went smoothly, the staff were friendly, the bartenders and waitstaff were all very nice. The resort is small and I liked that.Despite quite a bit of rain while we were there, the hotel worked hard to keep everything dry. They stocked our mini fridge with what we asked. The Bad: The biggest issue was the food and not just the lack of taste or variety. We were a group of 10 and by the end of the week, 5 of us had some serious GI issues. This continued and when we returned home one of us went to the doctor and was diagnosed with ecoli and a cyclospora infection requiring 2 rounds of antibiotics. Several of us are still having issues 3 weeks later. I can get over bad food but NOT unsafe food. They also advertise beach volleyball but the net was broken and they finally just took it down. The bars and entertainment closed relatively early. We won’t be visiting this resort again.
Horrendous
MamaSmith186 (Washington, Pennsylvania) on Jul 11, 2024
Don’t do it. We’ve traveled a lot over the years. I’ve never left a review like this. I could leave a ten page review, but to sum up- the food is awful, and by awful I mean food poison rendering- we flat out stopped eating/drinking awful, the premium is useless (seriously- we received not one perk, not even the promised welcome gift), there’s no one to reach out to while there if you have issues (front desk doesn’t even answer the phone), the pools close early, there are no umbrellas on the beach so very few people were ever on the beach, the rules are unclear and you’re met with rudeness often by staff, they definitely cater to Spanish speaking guests, the drinks were mostly awful, our premium room flooded so badly with the rain my son’s suitcase was soaked through (no hotel response), the same son had no bed in spite of our request before arrival and slept on the couch without a pillow or blanket for two days in spite of our repeated requests, you’re constantly approached for time share presentations, we ordered boxed lunches for an excursion (premium perk supposedly) and did not receive them the day of, there was significant noise late at night (which was so weird because everything was closed), there’s little to no entertainment or activities, upon bringing much of this to the resort’s attention they did absolutely nothing… I could go on and on and on. This “vacation” was only stress, misery and frustration. Spend your hard earned money somewhere worth it.
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