Villa Del Palmar Cancun Luxury Beach Resort & Spa
Cancun 5.0
Overview
This beachfront luxury Resort is located in the pristine beaches of Playa Mujeres, a 25 minute drive north of the hotel zone and 35 minutes from Cancun’s International Airport. The area is home to Playa Mujeres resort complex and Golf Club, with a course designed by Greg Norman. The complex offers amazing service, extravagant amenities and plenty of activities to keep your adventurous side entertained.
Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program. Car seats, strollers, monitors and more are available upon request at the property through the Family Program. Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
415
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 queen beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Kitchenette
- Microwave
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Kitchenette
- Microwave
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed
- Ocean view
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Dining room
- Fully equipped kitchen
- Jetted tub
- Living room
- Washer/dryer
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 1 king bed, or 2 queen beds
- Garden view
- No more than 6 guests in the room
- 1 king bed, or 2 queen beds
- Garden view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Dining room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
- 2 king beds
- Ocean view
- No more than 6 guests in the room
- 2 king beds
- Ocean view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Dining room
- Fully equipped kitchen
- Jetted tub
- Living room
- Washer/dryer
- 24 hour room service
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Private balcony with oversized hammock
Amenities
- Elevators.
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
Kids Club
- Children ages: 2 to 12
Type | Amenities | |
---|---|---|
Beach Bar | Bar, Beach bar | |
Lounge | Bar, Lounge | |
Lobby Bar | Bar, Lobby bar | |
Beach Bar | ||
Type | Bar, Beach bar | |
Amenities | ||
Lounge | ||
Type | Bar, Lounge | |
Amenities | ||
Lobby Bar | ||
Type | Bar, Lobby bar | |
Amenities |
Check-out time: 12:00 p.m.
Wi-Fi
- Select public areas
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
La Casona STK | À la carte | Grill/steak house | Dinner | |
Davino | À la carte | Italian | Dinner | |
Zama | À la carte | Local, Mexican | Dinner, Lunch | |
Legends | À la carte | Modern Grill | Dinner | |
Bite Bar | Snack bar | International | Snacks | |
Caprichos | Buffet | International | Breakfast, Dinner | |
La Casona STK | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Grill/steak house | |||
Open for | Dinner | |||
Additional Information | ||||
Davino | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Italian | |||
Open for | Dinner | |||
Additional Information | ||||
Zama | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Local, Mexican | |||
Open for | Dinner, Lunch | |||
Additional Information | ||||
Legends | ||||
Type of restaurant | À la carte | |||
Type of cuisine | Modern Grill | |||
Open for | Dinner | |||
Additional Information | ||||
Bite Bar | ||||
Type of restaurant | Snack bar | |||
Type of cuisine | International | |||
Open for | Snacks | |||
Additional Information | ||||
Caprichos | ||||
Type of restaurant | Buffet | |||
Type of cuisine | International | |||
Open for | Breakfast, Dinner | |||
Additional Information |
- Rooms: 415
- Fitness centre: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Yoga
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Pools
- Activity pools: 5
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
Other activities
- Beach activities: on site
- Nightly entertainment: on site
- Paddle board
- Cooking lessons and Mixology available ($)
- Floating Aqua Park
- 24 hour front desk
- ATM
- Baggage check
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Grocery items available ($)
- Laundry services available ($)
- Medical services available ($)
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
Aerial
Aerial
Lobby
Pool
Pool
Pool
Pool
Beach
Beach
Caprichos
Davino
La Casona
Palmita
Zama
Bite Bar
Lobby Bar
Davino
Legends Modern Grill & Sports Bar
Legends Modern Grill & Sports Bar
Kids Club
Spa
Wedding
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.0
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Villa de Palmar:Cancùn
Jean H on Jan 11, 2025
Villa de Palmar is an outstanding destination! The property is beautiful and immaculate and offers so much. The restaurants were very good and the service was excellent! Oswaldo served us breakfast every d...ay and he was so friendly and helpful. If you’re looking for a truly restful vacation in an unusually lovely place you will find it at Villa de Palmar!
Villa del Palmar Cancun Resort Review: Great Experience, But Needs Transparency
Trevor B on Jan 08, 2025
**Villa del Palmar Cancun Resort: Great Resort, but Major Tipping Confusion Dampened Our Experience** My family and I just returned from a week-long stay at Villa del Palmar Cancun, and unfortunately, whi...le we enjoyed the resort itself, our experience was marred by major confusion around tipping practices. This was our second time at the resort, and we came back with 14 family members and friends, excited to share the experience with loved ones. However, what should have been a relaxing vacation turned into a frustrating ordeal regarding gratuities, and it has left us questioning whether we’ll return in the future. We initially booked our accommodations with the help of a concierge through Taffer Resorts, and communication was smooth up until just days before our trip. Unfortunately, when we arrived at the resort, the personal concierge we worked with was completely unreachable. The communication breakdown was frustrating, but the tipping confusion was the real issue that left a bad taste in our mouths. From the moment we arrived, we were tipping generously, as we always do when we receive great service. However, after a few days, one of our family members pointed out that we were likely over-tipping, given that the resort's website stated that gratuities were included. This was news to us, so we did some investigating and found out that an 18% service charge had already been applied to our bills and inclusive in the price. When we spoke with the front desk and asked about how the gratuity was being distributed, we were told that the 18% charge was split among all staff, except for the waiters and bartenders, who relied on the “extra gratuity” tips from guests. This seemed odd to us, but we continued to tip on that line, believing it would go directly to the waiters & bartenders. Later, we asked a waiter point-blank if the “extra gratuity” tip we were leaving went directly to them, and he revealed that it actually went into a shared pool, distributed among all the staff (landscapers, housekeeping, etc). This was very different from what we had been told, and it left us feeling misled. After several back-and-forth conversations with both front desk staff, managers and supervisors, it became clear that there was a lack of consistency in the communication about tipping. One manager told us that the "extra gratuity" tips we had been leaving were supposed to be given directly to the waitstaff and bartenders, but that wasn’t reflected in the information we were receiving. Another front desk employee confirmed that, essentially, we had been over-tipping, as the gratuities included in our bill were more than enough for everyone. We even requested that all the extra tips be removed from our bill, which created more confusion and frustration as the manager and supervisors made us feel guilty like we were doing something wrong when what we were doing wasn't even going to the person/people we wanted it to go to. This entire tipping situation left us feeling completely duped. We came to the resort expecting a relaxing, hassle-free experience, but instead, we spent a large part of our stay questioning how gratuities were handled, what we were actually paying for, and whether the staff was being properly compensated. The lack of transparency around tipping was not only confusing but also frustrating, especially when the staff was clearly working hard to make our stay enjoyable. We love the resort itself, and the staff was generally great, but this confusion is something we can’t overlook. The tipping issue has unfortunately overshadowed the rest of our experience, and it’s something that has us seriously questioning whether we will return to Villa del Palmar in the future. If we do, we’ll be a lot more cautious about how we tip, but the lack of clarity and mixed messages from management have definitely left a bad impression. To anyone planning to visit Villa del Palmar Cancun or other Taffer properties, I strongly recommend you clarify the tipping policy up front. While the resort and staff are wonderful, the lack of transparency regarding gratuities can really impact your experience. It's something I never expected to be an issue, but after this visit, it will be hard to forget. Another suggestion for management: please reconsider the scheduling of timeshare/ Residency ownership presentations. My family member arrived at the resort at 5 PM, only to have a meeting scheduled for 7:45 AM the next day to discuss potential ownership. It made no sense to have such a meeting so soon after arrival, especially when they hadn't had a chance to enjoy the resort yet. I would recommend scheduling these presentations halfway through the stay or towards the end when guests have had time to experience the property and its amenities.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.