All inclusive

Villa Del Palmar Cancun Luxury Beach Resort & Spa

Cancun 5.0

Overview

This beachfront luxury Resort is located in the pristine beaches of Playa Mujeres, a 25 minute drive north of the hotel zone and 35 minutes from Cancun’s International Airport. The area is home to Playa Mujeres resort complex and Golf Club, with a course designed by Greg Norman. The complex offers amazing service, extravagant amenities and plenty of activities to keep your adventurous side entertained.

Added value

Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program.  Car seats, strollers, monitors and more are available upon request at the property through the Family Program.  Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

415

Rooms

Deluxe Garden View
538 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Deluxe Garden View
538 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Private balcony with oversized hammock

Deluxe Ocean View
538 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Deluxe Ocean View
538 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Private balcony with oversized hammock

One Bedroom Ocean View
1152 square feet
  • 1 king bed
  • Ocean view
  • No more than 4 guests in the room
One Bedroom Ocean View
1152 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Private balcony with oversized hammock

Two Bedroom Garden View Suite
1689 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 6 guests in the room
Two Bedroom Garden View Suite
1689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Private balcony with oversized hammock

Two Bedroom Ocean View
1689 square feet
  • 2 king beds
  • Ocean view
  • No more than 6 guests in the room
Two Bedroom Ocean View
1689 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Private balcony with oversized hammock

Amenities


Location

Address
Carretera a Punta Sam Km 5.2 Mza 9 Lote 3 SM-2, Zona Continental de Isla Mujeres, Cancun, Q.Roo, 77400, Mexico
32 km from CUN

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Villa de Palmar:Cancùn

Jean H on Jan 11, 2025

Villa de Palmar is an outstanding destination! The property is beautiful and immaculate and offers so much. The restaurants were very good and the service was excellent! Oswaldo served us breakfast every d...ay and he was so friendly and helpful. If you’re looking for a truly restful vacation in an unusually lovely place you will find it at Villa de Palmar!

TripAdvisor users rated this property 4 out of 5

Villa del Palmar Cancun Resort Review: Great Experience, But Needs Transparency

Trevor B on Jan 08, 2025

**Villa del Palmar Cancun Resort: Great Resort, but Major Tipping Confusion Dampened Our Experience** My family and I just returned from a week-long stay at Villa del Palmar Cancun, and unfortunately, whi...le we enjoyed the resort itself, our experience was marred by major confusion around tipping practices. This was our second time at the resort, and we came back with 14 family members and friends, excited to share the experience with loved ones. However, what should have been a relaxing vacation turned into a frustrating ordeal regarding gratuities, and it has left us questioning whether we’ll return in the future. We initially booked our accommodations with the help of a concierge through Taffer Resorts, and communication was smooth up until just days before our trip. Unfortunately, when we arrived at the resort, the personal concierge we worked with was completely unreachable. The communication breakdown was frustrating, but the tipping confusion was the real issue that left a bad taste in our mouths. From the moment we arrived, we were tipping generously, as we always do when we receive great service. However, after a few days, one of our family members pointed out that we were likely over-tipping, given that the resort's website stated that gratuities were included. This was news to us, so we did some investigating and found out that an 18% service charge had already been applied to our bills and inclusive in the price. When we spoke with the front desk and asked about how the gratuity was being distributed, we were told that the 18% charge was split among all staff, except for the waiters and bartenders, who relied on the “extra gratuity” tips from guests. This seemed odd to us, but we continued to tip on that line, believing it would go directly to the waiters & bartenders. Later, we asked a waiter point-blank if the “extra gratuity” tip we were leaving went directly to them, and he revealed that it actually went into a shared pool, distributed among all the staff (landscapers, housekeeping, etc). This was very different from what we had been told, and it left us feeling misled. After several back-and-forth conversations with both front desk staff, managers and supervisors, it became clear that there was a lack of consistency in the communication about tipping. One manager told us that the "extra gratuity" tips we had been leaving were supposed to be given directly to the waitstaff and bartenders, but that wasn’t reflected in the information we were receiving. Another front desk employee confirmed that, essentially, we had been over-tipping, as the gratuities included in our bill were more than enough for everyone. We even requested that all the extra tips be removed from our bill, which created more confusion and frustration as the manager and supervisors made us feel guilty like we were doing something wrong when what we were doing wasn't even going to the person/people we wanted it to go to. This entire tipping situation left us feeling completely duped. We came to the resort expecting a relaxing, hassle-free experience, but instead, we spent a large part of our stay questioning how gratuities were handled, what we were actually paying for, and whether the staff was being properly compensated. The lack of transparency around tipping was not only confusing but also frustrating, especially when the staff was clearly working hard to make our stay enjoyable. We love the resort itself, and the staff was generally great, but this confusion is something we can’t overlook. The tipping issue has unfortunately overshadowed the rest of our experience, and it’s something that has us seriously questioning whether we will return to Villa del Palmar in the future. If we do, we’ll be a lot more cautious about how we tip, but the lack of clarity and mixed messages from management have definitely left a bad impression. To anyone planning to visit Villa del Palmar Cancun or other Taffer properties, I strongly recommend you clarify the tipping policy up front. While the resort and staff are wonderful, the lack of transparency regarding gratuities can really impact your experience. It's something I never expected to be an issue, but after this visit, it will be hard to forget. Another suggestion for management: please reconsider the scheduling of timeshare/ Residency ownership presentations. My family member arrived at the resort at 5 PM, only to have a meeting scheduled for 7:45 AM the next day to discuss potential ownership. It made no sense to have such a meeting so soon after arrival, especially when they hadn't had a chance to enjoy the resort yet. I would recommend scheduling these presentations halfway through the stay or towards the end when guests have had time to experience the property and its amenities.

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