TripAdvisor Traveler Rating

We went in September to celebrate a friends birthday, the hotel and the staff were both amazing! Everything you could possibly need was on property. Not only with I be recommending this to my whole family but when we come back we will be staying with Villa!

Kevin and Alejandro at the pool were EXCEPTIONAL. Greeting us every morning with a smile and very positive attitude and keeping our towels fresh. Also a special thank you to Jorge at the activities hut for helping our group look for my necklace that I lost in the water by the obstacle course. He went above and beyond to try to find it even diving to look for it in the mornings before we got out there.

This was our second trip here in four years. It was amazing. Wasn't crowded at all this time of year. Easy to get reservations at all restaurants (made these a week before we went over the phone with our reservation concierge). But then it was easy to change the times of these every night based on that days activities. Pool wasn't crowded, and easy to get pool chairs. The staff did agree that this was a slow time of year and very nice for those who visit in the off season, and that during high season in February they are very very busy. Food was seriously amazing. Here are some highlights of the great service the staff provided: Jared and Angel set up my pool chair towels every morning, and wheeled over an extra umbrella to keep the four of us in the shade. They checked on us a few times daily and were sooooo friendly and positive. Sergio was our waiter in the Italian restaurant. Very friendly, and made us table-side gluten free Tira misu. By the way. The gluten free options were fairly extensive throughout the resort. Gabriel was an awesome poolside waiter. Very friendly and fast. Kept the drinks coming all day. Breakfasts were made even better by the friendliness of Wilfredo as well as Cesar (or Ceasar), who were both the most eager to listen and appreciate my Spanish. Jorge was awesome for the kayak snorkeling trips out to the sunken ship. This was very much worth doing. He even swam down to retrieve my sunken mask. Mauricio in the steak house gave us great recommendations on what to order. And Luis in the mexican/mayan restaurant was super friendly, and made us an amazing flaming desert drink. The pool is incredibly beautiful during the day and at night. The beach is really nice, and very little seaweed, which they groom every day. We did the all inclusive package, and i would totally do it again. Very worth it. And if you kind of speak Spanish, like I do, the staff all seem very happy to help you practice and learn more. They seem to appreciate you took the time to learn more than just English growing up. Definitely going to go back again, sooner than four years this time.

We were blessed to have visited Villa del Palmar again for a special girls trip! As always, the service was fantastic. I’d like to personally call out: Rafael P., our amazing butler. Kevin, Alejandro, Jared, Angel and all the pool attendants! All of our pool servers, restaurant and bar personnel…always go to the nth degree! Room service…thanks always, room attendants-Selena. Putting up with our mess! Can’t wait to get back

My niece and I had the best time at Villa Del Palmar this past week. We had so many good experiences with servers and staff, but 2 that stood out the most were Angel Tax at Davion’s and Oswaldo Capricho at Blanco/Blue. They were both so attentive and attention to detail. They remembered our favorite drinks and food even though we had just been there one time prior. Angel made our last dinner quite memorable.