Overview
Indulge your senses in an All Senses Inclusive® experience and sink into serenity in our lavish deluxe rooms and 1-, 2 -or 3-bedroom suites or spectacular Penthouse Sky Suites. Relax on the white sand beach and sip a tequila infused cocktail from the beach bar. Renew body and spirit at Fives Spa, or lounge by our seven outdoor pools with your butler on hand. Savor global flavors at our gourmet and casual restaurants and bars.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
662
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
- 1 king bed, 2 double beds, and 1 sofa bed, or 2 king beds, and 1 sofa bed
- No more than 8 guests in the room
- Minimum 1 adult, maximum 6 adults
- 1 king bed, 2 double beds, and 1 sofa bed, or 2 king beds, and 1 sofa bed
- Minimum 1 adult, maximum 6 adults
- Maximum 6 children
- No more than 8 guests in the room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
- 3 king beds, and 1 sofa bed, or 2 king beds, 2 double beds, and 1 sofa bed, or 1 king bed, 4 double beds, and 1 sofa bed
- No more than 10 guests in the room
- Minimum 1 adult, maximum 8 adults
- 3 king beds, and 1 sofa bed, or 2 king beds, 2 double beds, and 1 sofa bed, or 1 king bed, 4 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 8 adults
- Maximum 8 children
- No more than 10 guests in the room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Fully equipped kitchen
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
Located on the top floor, this one-bedroom penthouse features a private rooftop lounge designed for tranquility and entertaining. Enjoy the "al fresco" lifestyle with a lounge area with a half bathroom, a patio with a table for 6, a pergola, barbecue grill, at whirlpool tub for two, chaise lounges, a relaxing Bali bed, and views of the gardens and pools.
- 1 king bed, 2 double beds, and 1 sofa bed, or 2 king beds, and 1 sofa bed
- No more than 8 guests in the room
- Minimum 1 adult, maximum 6 adults
- 1 king bed, 2 double beds, and 1 sofa bed, or 2 king beds, and 1 sofa bed
- Minimum 1 adult, maximum 6 adults
- Maximum 6 children
- No more than 8 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Balcony or terrace
- Weight scale and vanity mirror
Located on the top floors of each building, with a private terrace of 1,141 sqft, equipped with a modern lounge area, half bathroom, dining room, pergola, grill ($), jacuzzi and lounge chairs.
Amenities
Beach pier
Infinity pool
Plaza
Lobby
Flavours
Arezzo
La Brasserie
Natura Restaurant
Koh Thai
Picaso
Oka
Club 82
Cantina
Gin Bar
Zky Bar
Spa
Spa
Candlelight dinner
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Loved it soooo much!
Joella E on Jun 04, 2025
Just got home from The Fives and was so sad to leave. The resort is beautiful, immaculately kept, lovely rooms, super comfy rooms with perfect air con. The setting is stunning, in amongst the most amazing ...tropical jungle with mangroves in the middle. Amazingly kept gardens and planting. Load of lush, clean pools with super fun swim up bars. Great choice of restaurants that are easy to get tables at, and if they are full one night they will ensure you can get a table elsewhere and go to the other another night. The staff are wonderful, friendly, fun and super helpful. The beach is lovely. A bit of seaweed at this time of year but it was cleared constantly and really didn’t bother us. Lots of wildlife around, which we loved. Great evening entertainment, the Joy and Wellness team are outstanding. Once in a lifetime excursions can be book from the hotel. Amazing!
La Brasserie @ The Five Essence
James C on Jun 03, 2025
Tonight (3rd June) we experience the La Brasserie, the French Restaurant as part of our stay in the Five Essence hotel. To say we had a negative experience is a complete understatement. We arrived at ...the restaurant and told we had to wait for a slot, ahead of 7 families. This took around an hour despite there being available space in the restaurant to host more guests. Once we arrived and sat down in the restaurant, we were greeted with our waiter who was unable to speak any form of English and did not ask about any allergies which was completely unacceptable and very unprofessional. My partner has a nut allergy so this immediately made her feel uncomfortable. She took our order and we had to point at the menu for our selection of starters and mains (she still struggled to understand despite us trying our best to help her, using google translate too). My partner received her main meal, after 15 minutes of waiting, I asked where my meal was and I was promised that it was still “cooking”. Still no sign of the main course. My partner ended up going and speaking to the restaurant staff a further 20 minutes later to chase the meal. I believe there may have been some confusion surrounding my order due to the language barrier and it was perhaps never given to the kitchen however, the restaurant staff did not tell me this but instead told me the kitchen was “busy”. Upon leaving the restaurant, we were met by Oscar the manager who was very apologetic of the service received however, this was excuses rather than understandable reasons. Oscar apologised about the lack of communication with the waiters, restaurant managers and chefs. Whilst his apology was appreciated, we did not feel our concerns were understood. I would have much preferred that the restaurant staff were honest with us and that I was properly informed about where my food was throughout the wait rather than an excuse that it was still “cooking”. In total my main course took 50 minutes from the point of finishing my starter to when the main course arrived. And also to add to this my sides were not there either.
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