TripAdvisor Traveler Rating

We arrived at the hotel on day 1 at 12:30pm and were able to check in early. My daughters and I were able to get out to the beach and start our vacation fun immediately. The room was clean, have very comf...ortable queen beds, excellent air conditioning, and black out curtains. We had an amazing view of the beach from our room on the 29th floor. Our accommodations included free WiFi, daily use of one boogie board or surf board, and free towels for pool or beach use. The restaurant food was very good and we happened to be there for lunch during the filming of a Japanese TV show which we got to be part of. The staff we dealt with were all friendly and provided excellent service. Dexter was particularly excellent in helping us enjoy our stay. The hotel is a 5 minute walk from the beach but located near several restaurants and Target nearby. I would stay here again. My 12 year old daughters loved it too.

This is my 5th time at the hotel in over a decade. The hotel looks the same as it did a decade ago and does not look like it has been upgraded. It is absolutely not a resort. More a convention type of hote...l. To room is full of dust and the couch in the room had a big stain and rips along with a urine smell. When reporter they did all possible to clean the stain. Housekeeping is ok but towels have some white and some graying from lots of use though they are clean. Whoever designed the bathroom needs a lesson on designs since the idea of the shower door opening onto the toilet plus it’s a big step down when the shower floor is slippery was don’t without much thinking. We booked on a discounted site to get a lower rate, and because of that they would not honor our status with Hilton. The room had no water in it to drink besides the tap in the bathroom in dusty glasses by the ice bucket which is also dusty. The tv though is a large screen Samsung unit is not a smart tv, rather they want you to rent dvd’s in the lobby to watch movies if you don’t like the programs on the local tv stations. Common Hilton you are in 2025 and not 2000. Bfst at mac 24/7 is ok but they cut the menu down and a lot of items no longer available and don’t think y out can eat here at midnight or 5am in case you have an early flight. They really need to rename the restaurant. Overall this was our last stay at this hotel since why stay somewhere they don’t update for years.

We came to Hawaii for the second time after a 12 year hiatus and because Marriott right across was charging far more, we went for the Hilton, which came to a pretty reasonable price for an Ocean view. It w...as expensive but worth it. My mom & I stayed here 4 nights during President's week (February 17 to February 21). We arrived here at 2:30PM, but sadly did not get the room. Front desk was very prompt and quick with the check-in process. Despite not getting a room at the time, we were able to leave our suitcase at the Bell Desk and retrieve it once our room was ready. We came back around 7:15PM, got room 3514, which was a 2-Queen bed, Premium Ocean View. It's very rare to stay at this high of a floor - the highest I've stayed was 32. Overall thoughts - Very spacious room, you got a closet inside a bathroom. Bathroom has a walk-in shower with 2 controls which you can adjust to open a movable shower or fixed shower and other to control the temperature. Water pressure was great all the days. Large TV, sleep was very comfortable all the nights we were there (got 8-9 hours of sleep each night since we slept around 10:30PM, relative to midnight Pacific Time). There is also a balcony (lanai) where you can chill and it was just so nice to wake up to an ocean view every morning. This removed all my stress and allowed me to soak in the Hawaiian warm weather, sunshine and just be happy and sip some coffee. You could just stare at it for days. Breakfast was at the MAC 24/7 restaurant. The interesting thing is if you call it a 24/7 restaurant, technically you should advertise that you'd be keeping it open 24 hours 7 days a week, not closing at 10pm. We were able to have breakfast all of the days and dinner one night. Breakfast was of very high quality - Scrambled eggs, sometimes poached eggs and some pancakes and buttermilk waffles along with syrup and cinnamon butter. What's more? You can enjoy seeing a garden from the inside while having breakfast. For dinner, that's another story. If you are a vegetarian, the choices are not good, especially fried rice. We did have some Thai salad and nachos and cheese which were both good, but it would be nice to expand the selection especially if folks are vegetarian. Service was great and Pam recognized us all 3 days, very prompt and efficient and ensured we were served with the utmost respect. Kudos to her and the entire team. There is also a MAC 24/7 coffee shop, which one day we got a cappuccino which was like Starbucks's version and another day on the way for sightseeing on a guided tour, I had an egg and cheese muffin, which was of superb quality. Behind all this is a garden, which reminds me a lot of some you'd see in some Indian 5-star hotels and Singapore. It's very serene and my mom and I truly enjoyed it. Coffee is pretty equivalent to coffee maker coffee, but still good, but not worth paying extra for. The only downsides to this place - 1 store only, not an ABC store, but still a gift shop and the rooftop was closed but I never had time to go there. Basically no complaints otherwise. On Thursday after returning from the sightseeing tour, Emma Vikingstad from the concierge went above and beyond. Despite it being in the 4th day of our stay because I booked as a Honors member, I noticed the welcome gift in our room that we can get from the front desk. She gave us reusable bags and also very friendly to talk to but this was more at a marketing level where we would go to a timeshare event, even if we don't take it we listen and still get a prepaid debit card. She organized an Uber to take us with no extra charge and ensured everything worked from start to finish. Friday was the check out day. The same thing did happen in 2013 at Waikiki Beach Marriott where we had a redeye flight as other flights were quite expensive to return. Late checkout would be $100 more, but in this case, it could not be accommodated due to it being full for a Friday. No worries, so we left our bags again, went to the timeshare event and hung around Waikiki again and even saw the fireworks before heading to the airport (what a treat). Overall, just a wonderful stay and experience. If our travels ever take us back here (it will not be a 12 year wait again), I'll be more than happy to stay at this spot again if the price is reasonable. This was a relatively stress free stay and really just an enjoyable overdue trip for me after 7+ months despite other plans not working out.

Really enjoyed our stay here. First time at this hotel, we've stayed at the Hawaiian Village before. Mostly we were impressed with the staff, they were super helpful at the front desk and the servers at th...e restaurant were great! Housekeeping did a good job cleaning every day. The only issue was that they kept missing to credit our F & B for being Gold HH so it took a few visits and texts to the desk to figure it out but except for that all was good. Clean nice rooms with balconies. It's quite windy at the pool at after like 3 pm kind of shady but the pool bar is nice and good variety of craft beer. The location is awesome, very close to everything.

This is a solid 3 star hotel in Waikiki. We are Hilton Gold members and were upgraded to an Ocean View and we loved the view - it's nice but keep in mind it's not ocean front - but we enjoyed the view any...way. This hotel is older style - lots of wood and carpets. We like the pool area for the mini golf and corn hole games. The pool itself is quite basic but you are close to the beach. Parking was valet and they charged us $70 USD plus tax for our 7 seater - this was more expensive than the nearby hotels and parking lots - so they can't say it's all hotels that charge this for a slightly larger car - this was disappointing. Location is a the diamond head end of Waikiki we do prefer being closer to the Waikiki Beach walk but it was fine for a few nights. The room was not overly clean when we checked in - we looked under the bed and not only dusty we found a pair of someone else's shoes! Covered in dust they look like they were there from the 90s. The coffee in the room was awful - we had our gold credit and used it downstairs for a few breakfast items but keep in mind it's more expensive than going to Starbucks which is a 3 min walk away towards to the beach. It's ok for what it is - I think the resort fee is quite pricey and there are many great choices in the area but it is a great value for us of Hilton points.