TripAdvisor Traveler Rating

From the minute we arrived, we felt welcomed. The valets at this hotel are very friendly and helpful. The staff from the housekeepers to the front desk and the servers in the restaurants all greet you w...ith a smile and "Aloha." We stayed in an ocean view in the older wing. Very nice room with a big window where watched the luau and a wedding. The luau is only on Tuesday and Thursday. Bathroom was spacious and there were plenty of towels. The bed was very comfortable. There were enough charging spaces. This is a very large hotel built in a very large format which could be hard to navigate were it not for the staff and good signage! The elevators were surprisingly not crowded.

We stayed at the Royal Hawaiian in a Garden Suite for two nights following the Palm Tree Music Festival up on the North Shore and over my birthday trip. My husband and I wanted some downtime for beach and ...surfing—and this place delivered. The Garden Suite is massive—about 1,000 square feet—which is almost unheard of for Waikiki. It had this old-school glamor, and I’m pretty sure it’s the same suite Joan Didion used to stay in when she came to Waikiki, which made my inner book nerd very happy. Surfboard rentals were a breeze—right on the beach and cheaper than what I used to pay walking over to Big Wave Dave’s. The convenience was next level. The resort itself feels truly historic (it was the first hotel in Waikiki), and you can feel it in the architecture, the banyan trees, and even the hallways. As a history nut who seeks out historic hotels wherever I go, I was completely in heaven. It also has that upscale resort vibe—lively courtyards, shops, and the Royal Hawaiian Center is basically attached (and fantastic). A couple things to note: the in-room coffee situation could really use an upgrade. Just a drip machine—no espresso or Nespresso, which feels like a miss in 2025. And the on-site bakery/coffee shop closes way too early (noon), and doesn’t open until 6am, which doesn’t help when you’re checking out early and want one last good coffee. We left early and nothing was open—not even for a basic espresso. But honestly? Still five stars from me. The vibe, the service, the history—it all sticks with you. I keep thinking about the place weeks later. It’s a standout, and as Titanium Bonvoy members who travel a lot, this one made a real impression.

Beautiful. Nothing else like it. My boyfriend and I went together and didn't want to leave. Highly recommended to all couples or friends to experience Hawaii. Everyone was wonderful and we have already bo...oked our next trip. You will not be disappointed.

My husband and I loved The Royal Hawaiian. The front desk staff were very friendly and helpful. The valets stored our luggage before and after our stay for a few hours which is very convenient and handle...d our luggage with care. Our room was roomy, clean and comfortable. We look forward to our next visit as we will definitely be back! Mahalo!

First, this historic hotel is beautiful. The garden, the beach and surroundings all beautiful. However, room maintenance of this hotel has gone down. We stayed here in the past and can compare. This is ...a 5 star hotel. Therefore should have pristine rooms, super clean and comfortable. Unfortunately, our mattress was repped at the zipper and truly disgusting. See the photo. We complained and mattress was replaced efficiently same day. However, this whole experience ruined the first day impression and whole check in experience. After long flight to get to paradise, the last thing you want to deal it is ripped mattress in a 5 star hotel. Mind blowing. In summary, historic building and surrounding is 5 star, but room maintenance is for sure not. Pink palace is of striking historic beauty and I hope maintenance will improve and check all rooms to be in order. Hiccups like this should not happen and should be prevented. After initial fiasco, we were not even offered free coffee as apology for the initial inconvenience. If we visit Oahu, we will probably stay here again just because we love the historic charm and serenity this hotel has to offer. I truly hope management will inspect rooms and avoid hiccups of this nature. Thanks.