Overview
Located in the paradise of Mexico's Riviera Maya on the Caribbean shore, Bahia Principe Grand Tulum's natural exotic surroundings create an adventurous resort with an array of family-friendly activities. This grand complex offers activities designed to keep guests entertained at the pools, on the beach or throughout the resort.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Guests staying at Bahia Principe Luxury Sian Ka'an, Bahia Principe Grand Coba and Bahia Principe Grand Tulum receive discounted golf at PGA Riviera Maya.
18 holes Championship Course, Twilight Championship Course and 9 Holes Executive Course.
Rates include:
Green fee with golf cart
2 bottles of water per person
24 practice balls.
Tee time reservations: contactcenter@pgarivieramaya.com
Guests of Bahia Principe Grand Tulum have access to the facilities and restaurants of the Bahia Principe Grand Coba (except buffet restaurant).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
774
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte dinners for 7 night stays and 4 à la carte dinners for a 10 night stay per week (reservations required, dress code in effect, long pants for men)
- Free entrance to the discotheque in “Hacienda Doña Isabel” with local drinks included
- Non-motorized water sports (1 hour per person/day)
- Use of bicycles (1 hour per person/day)
- Kids club ages 4-12
- Access to the facilities and restaurants of the Bahia Principe Grand Coba (except buffet restaurant)
- Intro scuba lessons in the pool
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request, $)
- Safe
- TV
- Balcony or Patio
- 1 king bed, and 1 sofa bed, or 2 double beds
- No more than 5 guests in the room
- Minimum 1 adult, maximum 4 adults
- 1 king bed, and 1 sofa bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request, $)
- Safe
- TV
- Balcony or Patio
One room with 1 king bed or 2 double beds, plus a double sofa bed in the other room. Each room with their own television, toilet and bathroom (one with bathtub and one with a shower).
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- Minimum 1 adult, maximum 3 adults
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request, $)
- Safe
- TV
- Balcony or Patio
- 1 king bed, or 2 double beds
- Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Oceanfront
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request, $)
- Safe
- TV
- Balcony or Patio
Amenities
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Kids Club
Kids Club
Theatre
Nightly Entertainment
Yucatan Restaurant
Tequila Restaurant
Thali Restaurant
The Grill
Gran Tortuga Restaurant
Spa
Weddings
Location
Reviews
TripAdvisor Traveler Rating
A slice of heaven?….far from it
Sats S on May 17, 2025
We just checked out today and the day we checked in we had instant regret. I came here with my family 5 and I have 3 kids 10 and and under. At check-in the woman asks us if we saw pictures or the room to ...which I replied yes we did when we booked. We booked a 2 bedroom double bed/King so naturally you would assume that’s a 2 bedroom with 2 double beds and the option for a one of them as a king. “It’s the biggest room we have” she said but cautioned us about that the second double bed is the sofa bed in the living room? No where in the listing does it talk about a sofa bed. The fact that she asked me “have you seen the room” indicates things a common deception this hotel does to its customers. I obviously have to accept after traveling hours from Canada and another 1.5 hrs from the air port. I don’t fault the person at the front desk but this 100% a hotel/chain issue. I will be filing a complaint with the BBB and false advertising division again Bahía chains. Second, it’s impossible to book any reservations because apparently they are booked 10’days in advance. Again not mentioned anywhere that’s even in the listing. We had 2/3 reservations at coba which was shut down as a result of the fire. They made no accommodations to help us rebook. Intact there were people who got there after us that were able to book in those places. How does that happen? I also want to caution you again the front desk staff Sandra who decided she wanted to play the role of the manager and said I can’t escalate anything beyond her. She definitely wasn’t a manager. Stay clear of her as she is very rude. She didn’t want to help and asked me to contact my travel agency for issues. Really? Third there was a fire at the sister resort Coba that I feel terrible for the guests. The resort was basically shut down as many places on that resort went on fire. So a lot of the Coba people came over to Tulum which I understand. However they didn’t size their staff to accommodate the influx of people so service further suffered Fourth, They also add on charges likes a Mexican party for 1800MX without even asking. We had to spend 5 min at check out saying we didn’t attend this party nor consented to it. They finally removed the charge. There is also a resort fee for around 20USD that you are suckered into paying. Again didn’t have to do that other resorts. Finally got to the pool; no pool towels, spoke to staff and said it’s coming in 15 min. We come back and it’s closed. Service is non existent. The food so far has been less expensive than thrilling. It’s boiling in the main foyer, AC only in the rooms. The pool was nice, rooms generally clean although dated. Our shower plugged on the first day and shower head just fell off. It was our last night so we didn’t complain about the shower head. TIP: if you require room service don’t call front desk, do it through the app. They are far more responsive as I assume it’s tracked and monitored. We called 3x to get the shower fixed. 6 hours passed and nothing. Put in a request through the app and they were there within 30 min. This was a tip another guest gave us and it was true. The only highlight was the kids club so shout out to that staff who work hard with the kids to keep them entertained. They will send you pics of your kids having fun giving us peace of mind. My kids really liked it there and we really liked the staff. We frequent Mexico atleast once a year if not twice and I have to say it this so far is the worst resort we have been to hands down Please book elsewhere and save your money. Your family will thank you later
A fabulous vacation in Paradise!
Andrea B on May 16, 2025
The service is excellent, the food at the buffet as well as the restaurants were very good, and the location feels like paradise. One of our group broke an ankle on our excursion and they were more than ac...commodating for her disability during the rest of our trip. I will be returning with my family soon.
Vacation Offers
-
One child 2-12 years old stays for free at select all-inclusive Bahia Principe Hotels & Resorts in Mexico and the Caribbean.
Punta Cana, Riviera Maya, Tulum, Ocho Rios - Runaway Bay, Montego Bay -
Kids stay, play and eat free at select all-inclusive resorts in Mexico and the Caribbean.
Cancun, Ixtapa, Puerto Vallarta, Los Cabos, Riviera Maya, Tulum, Mazatlan, Punta Cana, Montego Bay, Ocho Rios - Runaway Bay, Aruba, St. Martin – St. Maarten
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