TripAdvisor Traveler Rating

The bed was the worst ever, the air conditioner did not work good, the shower head was very bad and the water was out of the shower and made a completely mess in all the bathroom, the pillows were very bad..., towels with treads hanging, the toilet seat need to be replacement, the TV had no entertainment, Netflix or other

MAY 2025 I would like to express my sincere gratitude for the excellent service provided by “ Vitorino” working the 20th floor breakfast and Happy Hour service. He was friendly, polite and professional. H...is work ethic for someone so young is to be commended. Thank you again for a lovely dinnig experience. -Elizabeth Seattle, WA USA

The hotel is great for families. It’s a great place to explore. The architecture is amazing. The quality of the premises and rooms is still really good even though the hotel is 40+ years old. The beach ...is beautiful but the waves were really strong; still our little kids could enjoy the edge of the ocean. One of the best experiences we had was an amazing dinner at Las Brisas 2. Chef Aarón kindly prepared incredible dishes with the fresh fish that we caught while deep sea fishing that morning. The attention to quality and professionalism exhibited by him and head waiter Sr. Paulino was exceptional. We fully recommend the hotel experience for families and these two gentlemen in particular.

This was a last minute decision when I realized my partner and I would be alone for the holidays- 1st time in over 30 years. I hate researching the best flights and deals, so we went to a Travel agent - ...Chris at Expedia Cruises. I told him when, what and where we wanted in terms of a resort on the beach - adults only and all inclusive. We booked Las Brisas Ixtapa for 11 days 10 nights and it was fabulous! From the first greeting at the airport to the hotel on the shuttle, concierge, desk staff, bellman, valet, dining room, private Club Cafe and beach servers - all were terrific! Mucho Bueno. And the piece de resistance was not only being invited to a special exclusive Christmas party with pinata, but when we were waiting to catch the shuttle back to the airport, the hotel GM came out to say "hasta luego" and safe travels home! Oh my, right?

The spa is very good and the prices are very reasonable! My therapist was incredibly good and she did a great job with the relaxation massage! Here name is Cristol! The hotel is packed, but the spa is quit...e empty, which has made my experience quite comfortable.