Overview
Gorgeous, sun-kissed Ixtapa is a jewel of Mexico offering modern amenities right alongside old world charm. Nestled between the Pacific and the mountains is Tesoro Ixtapa, a luxurious All Inclusive Mexican resort hotel ideally suited for families and couples.
Check in
3 p.m.
Check out
12 p.m.
Rooms
206
Inclusions
- Round-trip airport transfers
- Gratuities
- All taxes
Rooms
- 1 king bed, or 2 double beds
- ocean or garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- ocean or garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- A/C
- Hair dryer
- Housekeeping
- Mini-fridge
- Room service ($)
- Safe
- TV
Amenities
Aerial
Aerial Pool
Exterior
Lobby
Lobby
Gardens
Pool
Pool
Pool
Pool
Pool
Beach
El Meson
Weddings
Location
Reviews
TripAdvisor Traveler Rating
0/10. Do not stay here
Rebecca R on Apr 04, 2024
Checked in at 3:00 pm for what was supposed to be 6 days of relaxation and fun. Checked out exactly one hour later after check in. Room was filthy, mold on the ceiling, unidentified stains on the sheets. Hotel staff at front desk completely unprofessional. I booked through Priceline and Priceline would try to get a hold of them and the front desk staff would pick up and hang up. We asked to see another room and they showed us the room next door that was in the exact condition. I have asthma and suffer from heart disease. Unnecessary stress from what is supposed to be a vacation. Do yourself the favor and don’t book here. The place reeks of fish as soon as you walk in. DO NOT BOOK. Don’t make the same mistake that I did, hotel won’t even offer a refund and I didn’t even spend a single night. Nos registramos a las 3:00 pm para lo que se suponía que serían 6 días de relajación y diversión. Salimos exactamente una hora más tarde después del check in. La habitación estaba sucia, había moho en el techo y manchas no identificadas en las sábanas. El personal del hotel en la recepción es completamente poco profesional. Reservé a través de Priceline y Priceline intentaba comunicarse con ellos y el personal de recepción contestaba y colgaba. Pedimos ver otra habitación y nos mostraron la habitación de al lado que estaba en las mismas condiciones. Tengo asma y sufro de enfermedades del corazón. Estrés innecesario por lo que se supone que son unas vacaciones. Hazte el favor y no reserve aquí. El lugar apesta a pescado tan pronto como entras. NO RESERVES. No cometas el mismo error que yo, el hotel ni siquiera ofrece un reembolso y ni siquiera pasé una sola noche.
Will not return to Tesoro Ixtapa
Robert A (Seattle, Washington) on Jan 14, 2024
All meals were mediocre to good. Staff was generally very good to excellent, with the exception of the "entertainment director," who appeared to be anti-North Americans. Disliked · David Bustos, the "entertainment director" was clearly biased against non-Spanish speaking guests. We were there for New Year, but David Bustos, who used to provide English translations, now refuses to do so. As such, we were effectively excluded from the festivities because we did not understand what was being presented. We also were excluded from the raffle because the winning numbers were presented only in spanish. Because we felt that we were intentionally excluded for apparently racist reasons, we left the New Year's celebration at about 9:30 pm. What we could not determine, but suspected, this exclusion was due to a policy set by top management. The majority of the staff was very accommodating and curteous. However, it was clear that our presence was not appreciated by David Bustos. We paid a great deal of money to be there for more than two weeks, but feel that we were cheated. We will not be returning and will be telling people to pursue other places to stay for their vacations in Ixtapa.
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