TripAdvisor Traveler Rating

I have stayed at many hotels on the Las Vegas strip including this one when it was formerly known as Bally's...the elevators were filthy as were the walls and floor of the bathroom in my room...the mattress also needs to be replaced...the service when needed was friendly...

The modern 3-star Bally's Las Vegas hotel occupies a prime location, right in the heart of the bustling Las Vegas, Nevada and just minutes from an international airport. Overall it was a really good stay. Good value for the money.Rooms clean ,service good ,but nothing special.

This was my 2nd stay since September on 2023 when I met up with Friends in Vegas. This time was with my family. I chose to stay there with my wife and child because of 1) the affordable price, 2) the central-strip location, 3) the family friendly activities at the hotel, 4) food options at and directly outside of the hotel. B/c I just visited last Fall, my expectations were completely set for the hotel: Convenient location, spacious rooms, comfortable bed, average condition hotel, smokey casino, budget price, family friendly. It was just as I expected. My wife naturally had concerns, mostly because of the mostly negative reviews that people tend to write when they have bad experiences. She brought her sanitizing kit lol, and by the end of the trip, she was satisfied with her stay. This time around b/c I was with family, I got to experience the pool, arcade, monorail putt putt and just an experience overall with a kid. Pool was basic...if you just want a refreshing swim, then it's perfectly fine...not very entertaining. The arcade is awesome. We went twice...it has great and new games...many better than what you will find at other arcade entertainment venues. Even if not staying there, I would recommend a visit to the arcade. Putt putt was basic, but the family had fun. Monorail was somewhat convenient. We slept well...the beds are great...neighbor was loud a couple of mornings, but that has nothing to do with the hotel. The one thing I don't like about Horseshoe is the amount of cigarette smoke walking through the lobby. Messed with our allergies a bit. Yes, the elevators and rooms have scuffs and blemishes on it, but that wasn't a bother because, 1) I already had our expectations set for it, and 2) it didn't affect anything functionally for us whatsoever. Everything worked...including the safe (I see a lot of complaints about that). We arrived early in the morning and paid for early-check in, and it was VERY smooth for us. There were only like 3 people trying to check in when we got there at about 9am, so I understand our situation was a little different. But the desk lady was friendly, and was able to honor our early check-in request and got us in a ready room. If I go to Vegas again, I will probably stay somewhere else (likely off the strip) or try another hotel just so the family can experience others. If I go solo or just take my wife, I will stay somewhere nicer, BUT if the situation calls, I'd have no problem staying back at the Horseshoe. As long as you have proper expectations for the hotel, it IS a good budget-concious hotel to stay at.

Had ceiling leaks and water dripping, multiple instances where the bathroom was flooded. Seems that the adjacent rooms may have had plumbing issues causing the sink in my room to randomly spew out sewage water. Called the front desk for maintenance but on two occasions they put me on a hold of more than 40 minutes. Terrible service and won't stay again.

Worst experience ever. My sister is type 1 diabetic and we requested to store our insulin in fridge as our flight is in the evening. Hotel front desk refused saying they can't store it. Instead of providing solution She started her marketing gimmicks and asked us to book one more night so we can store insulin in the fridge. I requested to speak to the manager and front desk lady refused stating manager is busy right now. We were so frustrated with this experience. This shows the level of service hotel provides. Horrible experience. On top we requested for housekeeping service and still no one came. I Will not recommend anyone to stay in this hotel where they don't care about the life of human and instead the moment they see human they start selling their hotels. WORST EXPERIENCE EVER.